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Mike Johnson's Hickory Toyota
Hickory, NC
981 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 981 reviews
December 11, 2019
5000 mile maint Although I hate that the Maintenance light stays on at 5k mile intervals and is only removed by the dealership, I do appreciate the time the sales tea Although I hate that the Maintenance light stays on at 5k mile intervals and is only removed by the dealership, I do appreciate the time the sales team does to advise on my car's "health" Thanks guys and gals ! More
by CathyB
Employees Worked With
Tony (?)
November 29, 2019
Issues with Service Department Normally I have had good experiences with Hickory Toyota service department. However I was not happy with the recent service performed on my wife’s Ra Normally I have had good experiences with Hickory Toyota service department. However I was not happy with the recent service performed on my wife’s Rav 4. SHE took her car in to have the “Free Service (oil change and tire rotation)” @ 22,149 miles, she also asked for NC Inspection and to check the brakes. The free service cost $65.47. She was told the free oil change was not free because the car had not reached 25,000 miles. On the brakes they told her they needed to resurface the rotors because of rust $240.00 front and rear. I had my wife refuse the service and had my local shop check the rotors and they were fine. According to my local shop this is a scam by Hickory Toyota to charge customers for services they don’t need. This also includes those unnecessary fuel injector cleanings they love to charge you for. If you let Hickory Toyota do your service only let them do what is in the owner’s manual. More
by FireFox2960
Employees Worked With
Russell
November 27, 2019
I have a 2012 Toyota 4 Runner and have had all oil changes and work done at Hickory Toyota. Cindy is the best to work with. She explains everything and is very knowledgeable. changes and work done at Hickory Toyota. Cindy is the best to work with. She explains everything and is very knowledgeable. More
by Dmlvaughn
Employees Worked With
Cindy Hall
November 22, 2019
I have always had great customer service at Hickory Toyota's service department. The staff is always friendly and courteous, and the service is done in a timely manner. Toyota's service department. The staff is always friendly and courteous, and the service is done in a timely manner. More
by whectorpawpaw
Employees Worked With
Jill, Jessica
November 19, 2019
We always bring our Toyota vehicles in for service only at Toyota of Hickory service team is great Nick Julian always greats my daughter and I by name and goes above and beyond to answer any questions or at Toyota of Hickory service team is great Nick Julian always greats my daughter and I by name and goes above and beyond to answer any questions or concerns!!!! More
by RH74
Employees Worked With
Nick Julian
October 14, 2019
Fantastic service We bought our 2010 Toyota Prius there and have had it serviced every 5,000 miles there. The assistant manager, Jill Francis, assisted us both times la We bought our 2010 Toyota Prius there and have had it serviced every 5,000 miles there. The assistant manager, Jill Francis, assisted us both times last week with some needed repair work on the body. She explained things very thoroughly and there were no surprises come payment time. We have never had a problem with anyone there, but she was fantastic in every way. We enjoy the time we spend at the dealer whether we shuttle anywhere or just wait there at the dealership. It's a bright and comfortable place. Anyway, we'll be back for 120,000 service soon! Great dealership and great people there! More
by cubsanduncfan68
Employees Worked With
Jill Francis
October 03, 2019
Absolutely seamless everytime I buy from Mike Johnson Toyota. Great company and customer service is outstanding. I will always buy from Mike Johnson Toyota. Great Job Toyota. Great company and customer service is outstanding. I will always buy from Mike Johnson Toyota. Great Job More
by Nick
Employees Worked With
Dylan West Josh Hudgins Kent Fortner
August 26, 2019
My new 2020 Toyota Corolla Hybrid first 5K service Tabitha is great to work with and she is very knowledgeable. Lindsay is also great to work with but this time I met and worked with Bill. He got me in Tabitha is great to work with and she is very knowledgeable. Lindsay is also great to work with but this time I met and worked with Bill. He got me in and out very quickly but he did take the time to explain everything that was done to my car. I would have no problem working with any of these folks again. I would also like to say that Shawn May is the most honest and helpful service manager I have ever met. He has always gone above and beyond to make sure I am satisfied with the service I received. He will do everything in his power to make sure you leave the service department happy. He is very knowledgeable and when he makes a recommendation to do something or not to do something I would definitely take his advice. Shawn is someone you can trust to make sure you receive great service at a fair price. More
by Chris2020Corolla
Employees Worked With
Tabitha, Lindsay, Bill, Shawn
August 15, 2019
Fast Service Great service; super fast and friendly. Bay workers are helpful and understanding. Would definitely recommend to anyone within the area. I will defini Great service; super fast and friendly. Bay workers are helpful and understanding. Would definitely recommend to anyone within the area. I will definitely be going back! More
by Bowman
Employees Worked With
Stephen
August 11, 2019
Awesome service My wife and I took our Camry in for its first service with Mike Johnson's express service center and we were very impressed with their service, perfor My wife and I took our Camry in for its first service with Mike Johnson's express service center and we were very impressed with their service, performance, and friendliness. One of the nicest dealerships I have ever been to. If you are ever in the area stop by and check them out, you won't be sorry. More
by Camry 2016
Employees Worked With
Mary Ann Dahl
