Mike Johnson's Hickory Toyota

Great customer service We got a good price and a great deal on a new Highlander. Eddie and Andy were patient and took great care of us. Overall excellent service. If you We got a good price and a great deal on a new Highlander. Eddie and Andy were patient and took great care of us. Overall excellent service. If you do Mr buy here you won't get the best deal. More

40,000 Mile service! Awesome experience! Service reps were very nice to talk to! I even ate a really good breakfast wrap from the deli! And coauthor up on Sports Center wh Awesome experience! Service reps were very nice to talk to! I even ate a really good breakfast wrap from the deli! And coauthor up on Sports Center while car was being serviced. More

Excellent I went in for an oil change. Getting in and out was fast and easy. They offer complimentary drinks and pop corn. Plus they gave my dirty car a wash! I went in for an oil change. Getting in and out was fast and easy. They offer complimentary drinks and pop corn. Plus they gave my dirty car a wash! More

Purchased used Jeep Wrangler Awesome experience with Eddie Pressley. Highly recommend this dealership! Drove up from Charlotte due to professionalism of Eddie and rest of the team Awesome experience with Eddie Pressley. Highly recommend this dealership! Drove up from Charlotte due to professionalism of Eddie and rest of the team. I highly recommend this place. More

Nothing cheesy, just straight forward professionalism I grew up/lived in the Morganton, NC area. The general consensus has been you have to travel to Charlotte to get a descent deal. I shopped 4 Toyota I grew up/lived in the Morganton, NC area. The general consensus has been you have to travel to Charlotte to get a descent deal. I shopped 4 Toyota dealers total, from Boone to South Carolina. My first contact was with the internet manager Chris Impson. I was initially shopping for a different brand of truck and settled on Toyota because of this dealership. Chris took the time to facetime me and show me the features of the Tundra. I have never had a car dealership to this point take the time to show their product and propose the deal they could offer to this extent. This was a simple phone call I placed to internet sells and I could tell Chris's intent was to sell me a Toyota. As everyone knows the salesman you deal with may be off work when additional contact are made at the dealership (nature of the beast). The second thing that I was impressed with: Chris handed my information off to Josh Carpenter and nothing had to be repeated. They obviously took the time to communicate and work as a team, and not concern themselves with who made the sell but to ultimately get the sell. Long story short we worked a deal on a 2016. The 2016 Tundras were all sold in the South East with the options I wanted. I was bummed, the price was right, but no 2016 trucks to buy. I emailed Andy Lawhon and expressed my interest in a similar deal on the 2017 models. Andy emailed me back immediately and had a salesman call me. They instantly went to work on a price point we both could live with on an available 2017. The truck was found, the price was right.... I am driving a Toyota My overall impression of this dealership is that everyone that I dealt with had one goal: To sell vehicles. Non of the cliche car dealership stuff, just professionals that treated me the way they would want to be treated while buying a car. No selfishness, with salesman trying to steal deals from other salesmen, that I have seen at other dealerships. My best car buying experience to date, and I thought it would be unfair to be treated so well and not write a review. Best of all I was able to buy in Hickory and drove 12 mins not over an hour. More

Rude poor customer service liars! I have never been to this toyota shop here in hickory even though I have lived here for 16 years. So my dad decided he wanted to buy a truck and inste I have never been to this toyota shop here in hickory even though I have lived here for 16 years. So my dad decided he wanted to buy a truck and instead of going to Charlotte like we usually do we went to hickory. Well they didn't have the truck we wanted they said they would get it delivered asap and for us to come back the next day finalize paperwork after we down 500 first. Ok we agreed paid 500 down thinking they would hurry and get the truck here first thing in the morning as we left at 1 pm and clearly letting them know we need here and done b4 2pm as we work!! Next day we go the truck is not there yet they said it won't b there till 2pm they didn't bother to call and inform us beforehand not to come or what the situation was so we wouldn't waste our time...we were highly upset as we were gonna down 10g so we can prepared to make a transaction and sign the deal but they were unprofessional and did not keep their words. We asked for 500 deposit back as they did NOT deliver as promised! They refused! Told me it was nonrefundable! Blah blah blah argued back n forth finally I asked to bring me proof that the 500 is not refundable! As we never were asked to sign anything tying us to this deal and stating the 500 was non refundable I knew they were talking b.s. and lying straight to my face. Gm Andy comes all cocky as rude as they all r says the same b.s. the sales manager n sales consultant says...we agreed to come back the next day AGAIN as I was tired of repeating myself and being lied to straight to my face n bcuz my dad liked the truck. Livid and angry we left. Came back for the third day!!! FINALLY truck,is here inspection etc done....we sign paperwork etc I expressed my opionions to the GM Andy he didn't seem to care just brushed off n left and acted rude and unprofessional like everyone else I dealt with. I advised GM Andy to retrain his employees on customer service as they have none and their rude comments to always have the last word also they need to wear name tags as I didn't even know the names of the people I was talking to and it made them look very unprofessional. His response was "oh we don't wear it because it's annoying and we don't Like it" I said well u should it looks better that way so I can put a name,to a face! Like I said this was my first time here at hickory toyota and this will for sure be the last!! I would rather travel to Charlotte for better treatment. Never once did any of the people we spoke to smiled at us...their faces were always frowned and mad making us feel very unwelcomed!!!!!! More

Not Recommended I lived in this Area for more than 20 yrs. Had 5 toyotas, 3 of them came from a different dealership. Unfortunately Mike Johnsons General Manager (And I lived in this Area for more than 20 yrs. Had 5 toyotas, 3 of them came from a different dealership. Unfortunately Mike Johnsons General Manager (Andy) is to worry about $$$ and no customer skills. They don't know how to value a customer, all they care about $$$ ( massages, café, nail tech ) while us females wait for hours on 15 min oil change. Only to try to push a new car ! Very disappointed as a female on the poor treatment from the General Manager. Sometimes when you deal with the public you need to be professional and control whatever kind of day you had. No excuses for poor treatment to a paying customer who is trying to close a new car deal. Had to walk away and went to Mazda of Hickory. Amazing people! Not "pushy" at all. Very nice and refreshing to know that a "smaller" dealership cares more about the people and not only the $$$ More

Great job! These guys worked extra hard to get me a deal I could afford for the truck I wanted. Good experience - I'll be back for service! These guys worked extra hard to get me a deal I could afford for the truck I wanted. Good experience - I'll be back for service! More

Pleasant out of state purchase First time purchasing a vehicle in NC. Eddie Pressly was a very helpful salesman. The dealership itself is extremely nice, large volume, quick service First time purchasing a vehicle in NC. Eddie Pressly was a very helpful salesman. The dealership itself is extremely nice, large volume, quick service all around. More