
Mike Johnson's Hickory Toyota
Hickory, NC
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First time I complain! Please note this is my first complaint about your service. I had a 1:30 appt. to get new tires all around. Only one other car was in the service area Please note this is my first complaint about your service. I had a 1:30 appt. to get new tires all around. Only one other car was in the service area besides mine. I complained to a woman after 2 hours. Tabitha came in at some point to let me know my car would soon be ready. At 4:30 Tabitha came to tell me my car was ready. I cannot complain about Tabitha in any way at all. I let her know I was upset but she was very respectful, sweet, and helpful! I don't understand what happened but I do know that it doesn't take 3 hours to get old tires off, new ones on, balancing them, etc.! I will probably never know the truth as to why this happened but I am still upset about being treated this way and will dread going back for service there. More
Oil Change on 2007 Tundra Everything was smooth and efficient with this trip, I made an appointment and I was in and out in less than an hour. This was a huge improvement over Everything was smooth and efficient with this trip, I made an appointment and I was in and out in less than an hour. This was a huge improvement over some of the past visits. More
80K Service with front-end lineup & wiper replacement I am very satisfied with my service, fast thorough complete. Jorge was knowledgable, response, quick, and did an Awesome job. Thanks for another Great I am very satisfied with my service, fast thorough complete. Jorge was knowledgable, response, quick, and did an Awesome job. Thanks for another Great job. GLMontgomery More
40K Mile Servicing of 2015 Highlander As always, Scott Wheatley was extremely helpful and my car servicing was completed in a timely manner. Waiting area is very comfortable so I often ca As always, Scott Wheatley was extremely helpful and my car servicing was completed in a timely manner. Waiting area is very comfortable so I often can complete work obligations while waiting. More
Problem with the rear shade on a 2006 Avalon I have been to this dealership many times and have never had a bad experience. On this last visit I saw Tabitha, assistant service manager. She was I have been to this dealership many times and have never had a bad experience. On this last visit I saw Tabitha, assistant service manager. She was very friendly and helpful. Got my car in and out quickly. Couldn't ask for better service. I would highly recommend. My wife and I have 2 Toyotas, My son and daughter in law have 2 Toyotas and my daughter and son in law have 2 Toyotas. I think this speaks for itself!!!!!!!!!!! More
70k service, in and out in a timely manner. Was able to schedule an appointment at my convince for the following day. Service rep Trevor Brown was friendly and courteous. I was in and out in les Was able to schedule an appointment at my convince for the following day. Service rep Trevor Brown was friendly and courteous. I was in and out in less than 1 hour, much quicker than expected. More
extremely helpful professional gave me specific information on car and service. finished on time as promised. explained all work that was done. removed charges for tire rotation si gave me specific information on car and service. finished on time as promised. explained all work that was done. removed charges for tire rotation since tires purchased there More
60,000 miles service Always a pleasure to come here, we normally don't make appointments and we are always taken in. Scheduling board is very helpful. Waiting area is very Always a pleasure to come here, we normally don't make appointments and we are always taken in. Scheduling board is very helpful. Waiting area is very nice along with refreshments, TV, restrooms, etc. James Duckworth More
110,000 mile checkup Had a 110,000 mile service scheduled on my 2003 Echo. I look to Brandon Sigmon as my personal mechanic and he always delivers. Arrived for the 1 Had a 110,000 mile service scheduled on my 2003 Echo. I look to Brandon Sigmon as my personal mechanic and he always delivers. Arrived for the 10AM appointment, handed over the key to Brandon along with a concern about a past situation. I sat in the clean waiting area catching up on personal reading, eating popcorn and drinking coffee. In about an hour, everything had been tended to (the additional situation I had mentioned had been investigated further) and I was on my way. Also received a nice reduction on the bill with the Service Bucks Coupon.. MKO More
if looking for great service go to Mike Johnsons in Hickory Mike Johnson's Toyota of Hickory provides excellent service. They have helped me resolve issues more than once. The courtesy and knowledge of the empl Mike Johnson's Toyota of Hickory provides excellent service. They have helped me resolve issues more than once. The courtesy and knowledge of the employees is massive and speaks for itself. I bought tires from them and have had some issues, the were more than willing to help fix this issue at no cost to me, they are Cooper tires and the issue was with the tires not Toyota but hey made things right...standing by their customers. They have earned my ongoing business and good "word of mouth" advertisement. More