Mike Jones Ford Lincoln

Read before Service: Mike Jones service department dropped their service door on my truck, and damaged my work ladder on a Friday. The garage door came off its track and issue went unaddressed until t dropped their service door on my truck, and damaged my work ladder on a Friday. The garage door came off its track and issue went unaddressed until the following Monday, delaying my technician and costing my business time and money. If a service manager can not solve a garage door issue in three days, what confidence should any patron have in this dealerships competence to fix a vehicle. Customer Service? Accountability? How has this become acceptable? More

Brought my car in for service-was in and out in under 30 minutes! Great place with a very comfortable waiting area-highly recommend minutes! Great place with a very comfortable waiting area-highly recommend More

Poor Quality Service. I took my Ford F-350 pickup to Mike Jones Ford Lincoln for them to replace a light bulb in my dash, which should have been a simple task. I know this I took my Ford F-350 pickup to Mike Jones Ford Lincoln for them to replace a light bulb in my dash, which should have been a simple task. I know this because I had a bulb in the dash previously replaced at another Ford dealership in the area. Shortly after dropping off the truck, the dealership calls me stating that the light cannot be replaced and that I should buy a whole new instrument cluster for $780. I return to the dealership and they slap me with an $85 ticket in exchange for getting my keys back. I don't know if the issue was incompetence or they are just charlatans. More