Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mike Maroone Chevrolet North - Service Center
Colorado Springs, CO
91 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
91 Reviews of Mike Maroone Chevrolet North - Service Center
Sort by
August 13, 2022
The best worker ever is Chris Vecchiarelli. Better known as a used service icon. But known now as a full service new car service person. I love love love him... He will know me by the Audi Q5.. Better known as a used service icon. But known now as a full service new car service person. I love love love him... He will know me by the Audi Q5... He was soooo nice. So helping me letting me know every part of what they are doing to my car.. He cares. He understands and he went beyond what I was expecting. It might have taken a month getting to the problem with my, car but the patience and his way of dealing with people who doesn't like a dealership. He went out of his way, for me to have faith that my car was in good hands. I know, lol, he hated seeing me for yet an9the3r time, but he talked me through everything. He was my angel.... thank you Chris V. And thank you for being kind... that's all I ever wanted!!!!! More
by tonyasnyder1881
Employees Worked With
Chris Vecchiarelli, Kasey Kershner
June 27, 2022
the service was great Michael Zamora has very good customer service. he got my vehicle taken care of with true professional. i would use this Dealership again. customer service. he got my vehicle taken care of with true professional. i would use this Dealership again. More
by myers.charles
Employees Worked With
Michael Zamora
September 22, 2021
I am extremely disappointed in the service I received yesterday! I leased my 2020 Equinox from this dealership and received a $20 coupon for an oil change so instead of using one of the many oil change s yesterday! I leased my 2020 Equinox from this dealership and received a $20 coupon for an oil change so instead of using one of the many oil change stores in Monument where I live, I drove 30 minutes south thinking that my 12 Noon appointment would get me in and out in a decent time. Wrong! 1-1/2 hours later, the 4-man service department consisted of only 1 man who was great in tracking down my car, even though THAT took 15 minutes because the assistance service manager was "on the phone!" My helper finally located my car only to discover that it had not been serviced! So much for customer satisfaction! I will NEVER return here again and want it to be known that this service department needs some serious attention!!! More
by Christy1
Employees Worked With
Kasey Kershner
September 06, 2021
Called int o ask about a recall on my vehicle, the person on the other end of the phone, said they had the parts to fix it. I said the letter says you do not. have the parts, he said, no, we heve them. S on the other end of the phone, said they had the parts to fix it. I said the letter says you do not. have the parts, he said, no, we heve them. So I scheduled a service call, took off work, and drove 20 miles for the service. Got there, guess what, they do not have the parts for the recall, No sorry, no, what can I do for you, just wait until you get another letter, that the parts are in! More
by tsalash
Employees Worked With
Kasey Kershner
May 11, 2021
Greta service by Johnny Herrera...and really good turnaround time...I trust these guys, very thorough and knowledgeable. I would highly recommend to any friend or family member! turnaround time...I trust these guys, very thorough and knowledgeable. I would highly recommend to any friend or family member! More
by Roger
Employees Worked With
Johnny Herrara
March 24, 2021
I would give them a negative stars if I could. Their service department (Jeff) and Manager Rich are extremely unhelpful and RUDE!! They charged almost $1000 and after having my vehicle for several day service department (Jeff) and Manager Rich are extremely unhelpful and RUDE!! They charged almost $1000 and after having my vehicle for several days for a minor issue communicated to me that it was fixed. They never fixed the issue and did not communicate otherwise. When I took the vehicle back in, they wanted additional money to fix the issue that I already paid for and refused to refund the initial charge. There was never an apology for their comedy of errors and attitude as if they did nothing wrong. I have never had such a lousy experience with ANY car dealership and would advise everybody I know NEVER to deal with this place!! I More
by ShockedConsumer
Employees Worked With
Rich (Manager) Jeffrey (Service Department)
February 23, 2021
Was properly greeted... clean waiting area, and they did exactly what they told me they were going to do. They were very professional and timely. Jeffrey was very clear and concise on what they did to man exactly what they told me they were going to do. They were very professional and timely. Jeffrey was very clear and concise on what they did to manage expectations...Thank you... More
by Okcscouter
Employees Worked With
Jeffrey
