Mike Maroone Chevrolet North - Service Center

Engine Module Update Daniel Bledron was outstanding, and he was able to expedite the process so I didn't have to leave and come back! Very positive experience, and they h Daniel Bledron was outstanding, and he was able to expedite the process so I didn't have to leave and come back! Very positive experience, and they had free donuts and coffee. Enough said! :) More

Brought 2015 Passat in for 10,000 mile service. Friendly, professional and work performed as explained. Wait time was not excessive. Waiting area clean. Will continue to bring my VW to Al Serra for Friendly, professional and work performed as explained. Wait time was not excessive. Waiting area clean. Will continue to bring my VW to Al Serra for service. More

Thank you Tina!!! We purchased a used Beetle from another dealer.. So many issues, but thanks to Tina in the service department she was able to help us get some of our We purchased a used Beetle from another dealer.. So many issues, but thanks to Tina in the service department she was able to help us get some of our work covered.. Her service, expertise, and overall caring demeanor has made us a customer for life! More

Excellent service! Service tech was kind to come out and direct me in getting out of a parking spot when I got parked in. Service was great! Service tech was kind to come out and direct me in getting out of a parking spot when I got parked in. Service was great! More

Great team spirit My car needed a 15 hour repair. Al Serra worked like a great team, maintained great communication throughout the process, and managed to offer me the My car needed a 15 hour repair. Al Serra worked like a great team, maintained great communication throughout the process, and managed to offer me the use of a loaner when my car was taken apart. Al Serra is a professional, friendly, caring, and diligent team. More

40000 miles service Tina did an excellent job getting me scheduled and out the door in just a short time. As always the service was perfect. Well done. Tina did an excellent job getting me scheduled and out the door in just a short time. As always the service was perfect. Well done. More

Service as promised My service tech, Dylan, got my service done so fast I didn't get to finish watching the TV program. Great experience and will come back for future nee My service tech, Dylan, got my service done so fast I didn't get to finish watching the TV program. Great experience and will come back for future needs. More

Tire replacement super service. Car was towed in totally disabled and we were given outstanding service. Al Serra turned this unpleasant experience into a pleasant o super service. Car was towed in totally disabled and we were given outstanding service. Al Serra turned this unpleasant experience into a pleasant one. Thank you so much. More

Service center a complete rip-off You will not find honesty here. I recently had the airbag light come on in my Silverado. I took it in to Al Serra to see what was wrong. They di You will not find honesty here. I recently had the airbag light come on in my Silverado. I took it in to Al Serra to see what was wrong. They diagnosed that both front end sensor were bad. Total estimate was $824.00. I thought that was a little high so I decided to do some research. I found and purchased OEM parts online for $50 each and it took me, an untrained mechanic, less than 30 minutes to replace both sensors. How on earth can a dealership try to rip someone off like that? If I can get OEM parts and to do it myself for $100 and 30 minutes, how can a dealership with trained mechanics come anywhere near $824? Assuming they would have to pay $100 for the parts, are you telling me it would take them 6-7 hours to do something an untrained person can do in 30 minutes? ABSOLUTELY A CLEAR ATTEMPT TO RIP OFF THE CUSTOMER! CUTOMER BEWARE! You will not find honesty here. I'm all for people making money and saving me time, but why do they have to get greedy and try to rip you off? Rest assured I will never return to a very dishonest Al Serra. Although I am in the market for a new Silverado, I will most definitely go elsewhere for my purchase. More

Professional, responsive and quick service Mr. Dylan Frizzell was very professional. I explained the vehicle problems I was having and he listened very attentively and took note. After the mec Mr. Dylan Frizzell was very professional. I explained the vehicle problems I was having and he listened very attentively and took note. After the mechanic inspected my car, Mr. Frizzell promptly called me with the prognosis and explanation. I questioned a few repairs, so he followed-up with the mechanic and service manager for clarification. He returned my call quickly with additional explanations to my satisfaction. He was willing and committed to answer my questions and ensure my satisfaction. More