Mike Maroone Chevrolet South

SOLD THE TRUCK I HAD A DEPOSIT ON TO SOMEONE ELSE I PUT DOWN $500 ON A 2020 CHEVY SILVERADO AN WAS GAURANTEED TO HAVE FIRST CHOICE TO BUY THE TRUCK AS SOON AS IT ARRIVED AT MIKE MAROONE CHEVROLET SOU I PUT DOWN $500 ON A 2020 CHEVY SILVERADO AN WAS GAURANTEED TO HAVE FIRST CHOICE TO BUY THE TRUCK AS SOON AS IT ARRIVED AT MIKE MAROONE CHEVROLET SOUTH WHICH WAS TODAY AND WAS TO BE DRIVEN OVER TO THE NORTH MIKE MAROONE CHEVROLET WHERE I MADE THE DEAL WITH SALESMAN RAYMOND GARZA AND FINANCIAL MANAGER JEM YAXLEY ON 07/18/20. I GOT A CALL THIS MORNING FROM THE SALESMAN AND HE SAID THEY ALREADY SOLD THE TRUCK TO SOMEONE ELSE. More

I paid for $1500 of service. I was missing one screw to my bumbper and did the headlights. They pushed back in my bumbper and didnt adjust my headlight after removing it. I brought it back so they can fix my bumbper and did the headlights. They pushed back in my bumbper and didnt adjust my headlight after removing it. I brought it back so they can fix what they didnt do for the $1500 job and they tried charging me another $150 for what they should have done in the first place. The day i brought it in, i asked to speak to a manager at noon, was at lunch. I then called every hour until 5. He never responded to my messages and the tech who was supposed to fix my car left early. Managers name is Aaron. Still has yet to contact me. They then said i would have to leave it there for the tech in the morning. I had enough, picked up my uncompleted car and brought it to another mechanic who fixed it in 10 mins and only charged $20. This place is a joke and they dont have any customer service ethics. They rip you off. I will NEVER take my car to Mike Maroney. PLEASE BE AWARE!! More

Do not shop here. I bought a car here and was talked into buying a warrenty with it for complete drivetrain coverage. When it came down to haivng the car fixed (having I bought a car here and was talked into buying a warrenty with it for complete drivetrain coverage. When it came down to haivng the car fixed (having a drivetrain problem) they refused to cover any of the expenses. My car sat at their lot to be fixed for over 2 months (whole time I walked to work at the hospital 1.5 miles away) before I was told that it would not be covered by the warrenty for the drivetrain, instead they tried talking me into buying another car from them. I have had nothing but a bad experience with this dealership. More

Buyer beware. We bought a vehicle from them with a warranty. Every time we took the vehicle in for service. They covered nothing. It would take days for the Service department to call you back. Once a warranty. Every time we took the vehicle in for service. They covered nothing. It would take days for the Service department to call you back. Once an appointment was made and you went in you would wait at least 2 hours for the set appointment. Finally we started taking the vehicle to other locations to get any service done. Finally we sold the vehicle and it had a substantial amount on the warranty left. Which they are to refund. We sold the vehicle 8 weeks ago. And have been waiting for the warranty refund. We continue to get the run around every time we call. Have to leave messages they take days to call you back. We finally got a snarky email showing the amount of the refund due. But was told it would take up to 12 weeks. They already had the paperwork of the sale of the vehicle of 6 weeks. I suggest if you have nothing but time go to them. They care nothing for you as a customer and your time is of no concern. More

I am still waiting for a copy of my window sticker. I have written several of the staff along with other correspondence. I was told the sticker was put in the glove box after the vehicle was detailed. Th have written several of the staff along with other correspondence. I was told the sticker was put in the glove box after the vehicle was detailed. The vehicle was never detailed. How do I know this, I found a large metal bracket on the extended cab seat that I returned to my salesman. No one could tell me what it was for. Hopefully the vehicle didn't need it, I also found a large green mat in the bed of the truck and a sticker on the rear window I had to remove. Customer Service after a purchase is non-existent. Lucky I didn't get a satisfaction survey from GM. Robert Hanzich More

Still waiting for a call back to see if they would cover a problem that happen within the 30 day warranty. I waited 8 days and still no call back for the service manager, ended up taken to another shop for a problem that happen within the 30 day warranty. I waited 8 days and still no call back for the service manager, ended up taken to another shop for the repair that wasn’t covered by the extended warranty they sold me. And a 68.00 part they wouldn’t cover. More

I got my new SUV Danny my friend is a wonderful guy I had a great experience with Mike maroone Chevy south my sales person Danny faul is a awesome sales person and a awesome friend. I got the SUV I wan I had a great experience with Mike maroone Chevy south my sales person Danny faul is a awesome sales person and a awesome friend. I got the SUV I wanted for the price. Overall it was a awesome experience More

Service lies How do you go from a 5 star buying experience to a 2 star, service story changing doing repairs under their 30 day guarentee. I took my 2012 duramax i How do you go from a 5 star buying experience to a 2 star, service story changing doing repairs under their 30 day guarentee. I took my 2012 duramax in because it started blowing white smoke 3 days after I bought it. Upon testing it they said the DPF was bad and they agreed to fix it. Put it on order, called and had me bring it back to verify for Chevrolet and again verified that the DPF was bad. Was told my injectors were good and fuel delivery system was fine. Waited 2 weeks for the DPF filter to come in. When I dropped it off I was given a loaner. Nice touch. 3 days later I was told that they put the DPF filter on and that now I had 3 bad injectors, offered to fix that and offered to replace the other 5 at no labor, I just pay for the parts. So I agreed to the tune of $3500 so all the injectors would be replaced. Picked up my truck almost 2 weeks later. When I looked underneath I saw that the DPF filter had NEVER been touched. I confronted the service writer who told me they had reached it, and he went and got the Service manager right away. When I ask why the DPF filter had not been replaced, HE TOLD ME HE KNEW NOTHING ABOUT IT. 4 weeks, meeting with the sales and other managers your telling me you know nothing about why my truck was in there in the first. I felt I got the run around excuses of well is it still smoking, check engine light on and so forth. They ordered the part had it there and then found a different problem. Bs I have been in the automotive field for 20 years am a licensed professional and am greatly disappointed by being lied to by their service writer and manager. He knew about it. And wasted my time and effort to buy a nice truck with warranties and a service contract. By the way their warranty does not cover mechanical injectors, I did not know that about the Duramax. Wish I had looked around more because now I feel I will have problems with the DPF filter soon enough and it won't be covered when it acts up Again. I hope they did the injectors right because supposedly they were fine before to!!! They also were to fix the Homelink transmitter. STILL DOESN'T WORK More

Service department good. Sales not. I bought my Jeep 2 months ago. When I bought it the radio needed replaced no big deal, but was told would only be a couple days. Before you buy the ve I bought my Jeep 2 months ago. When I bought it the radio needed replaced no big deal, but was told would only be a couple days. Before you buy the vehicle you’re a priority, once you sign the paperwork you’re pushed aside, A week later I ended up just going and getting the Jeep because it wasn’t done yet. I personally had to go to the service department to get my Jeep because the salesman wouldn’t even return my messages about me getting back my Jeep. Fast forward to today when I go to get my plates. And the paperwork isn’t even to the DMV yet. They literally had 60 days to get it sent over and decide to have it sent when my tags expired so I had to purchase a new set of temp tags to wait until my paperwork finds its way in. More