Start from the beginning while keeping it short, I took my truck in for its 2nd Free Chevrolet 24 month service. I also requested an alignment. When they returned it 4-hrs later only the oil change was done. The Service person apologized and gave me a free oil change voucher expiring June 24, 2018. Well I took my truck in for the free oil change and they said, since it had Al Serra's name on it they wouldn't honor it, when at the time I received it they (Mike Maroone) owned it. Customer Service: Each time I went in the service lanes, no one had any clue about customer service. No one greeted me with any type of greeting, the first words out of there mouth was, so do you have an appointment. Absolutely terrible service/experience.