Mike Maroone Chevrolet South

Oil Change I will never go to another dealership while I am in AL Serra. They always give us top rate service and if we are not happy with something they do the I will never go to another dealership while I am in AL Serra. They always give us top rate service and if we are not happy with something they do their best to make sure to correct it. More

Service Well I came in for an oil change. I also got a free upgrade due to a faulty part I didn't know anything about, and a tire repair, I just bought my bra Well I came in for an oil change. I also got a free upgrade due to a faulty part I didn't know anything about, and a tire repair, I just bought my brand new Impala and it drives like a dream. Thanks to Al Serra Ill probably be able to keep it on the road for an extra 10 years.. More

Very good service Doug and the service staff did a very good job. I was concern about a "thump" noise in the front end of the car and they found and repaired a sway-ba Doug and the service staff did a very good job. I was concern about a "thump" noise in the front end of the car and they found and repaired a sway-bar problem. More

Awesome timing on the service and recall. service was excellent and I didn't have to wait long. Not to mention service called to make sure I was happy with the service. service was excellent and I didn't have to wait long. Not to mention service called to make sure I was happy with the service. More

Great Service. After making my appointment online, and ariving at the dealership, it was nothting but great service. Doug was my service adviser and and letting him After making my appointment online, and ariving at the dealership, it was nothting but great service. Doug was my service adviser and and letting him know what was going on with my car, he figured out what the problem was and relayed it to the mechanic who fixed the problem and finish my car ahead of schedule. Thank You very much for your great service. Tim More

awesome staff got me in my ride same day i visited Joani my internet connection was helpful and got me set up with a salesperson ASAP Matt my sales person was friendly and let me test drive the vehicl Joani my internet connection was helpful and got me set up with a salesperson ASAP Matt my sales person was friendly and let me test drive the vehicle in the showroom Steve general manager was funny and made the experience so calming and stress free Tom in finance was also very friendly and made everything stress free highly recommend anyone to buy from this dealership More

Al Serra - Outstanding as usual. Doug handled my requests in a professional manner. In addition to great service, he informed me that my battery was weak and recommended replacing it Doug handled my requests in a professional manner. In addition to great service, he informed me that my battery was weak and recommended replacing it. This is a specially equipped handicap vehicle and Doug's concern saved me from a possible dead battery this winter. We've bought 4 new cars from this dealership in the past, and all maintenance and service has been performed by Al Serra. This will continue in the future. More

2017 Chevy Silverado truck It was very excellent and very happy the sales man was very helpful I would recommend friends and family to purchase a vehicle there anytime It was very excellent and very happy the sales man was very helpful I would recommend friends and family to purchase a vehicle there anytime More

THIEVES AND SWINDLERS!!!!! What a shameful and HORRID experience!!!! To be told that Al Serra wanted to do a FULL ENGINE TEAR DOWN at $130.00 an hour and 13 hours of (per Joe) L What a shameful and HORRID experience!!!! To be told that Al Serra wanted to do a FULL ENGINE TEAR DOWN at $130.00 an hour and 13 hours of (per Joe) LABOR TIME = $1,690.00!!!! Because they believed the misfire in cylinder 1 was INTERNAL. I actually paid them to do an engine diagnosis and apparently they ONLY LOOK AT THE ENGINE, WITH NO REAL TESTING!!! OMG they did however tell me they checked my tires and brakes... RIDICULOUS!!! IF they were a reputable dealership they would have done ACTUAL TESTS!!!!! Long story short: the misfire in cylinder 1 was a SIMPLE FIX: REPLACE THE IGNITION COIL and the Tech at JJ TRACKS diagnosed that in 30 minutes!!! AND the ignition coil cost was ONLY $179.00! Wow!!!! I am truly appalled that this type of garbage goes on at a company I was ONCE so loyal to!!!! My Family will NEVER buy another SUV there again, nor will I EVER RETURN THERE FOR SERVICE!!!! YOU PEOPLE ARE THIEVES AND SWINDLERS!!!!! FOUR times I requested to see a CHECK OFF LIST the Service Tech follows for a Customer requesting an engine diagnosis and yet I was ignored repeatedly until finally I called the GM and asked for a full refund. They actually told me THERE IS NO CHECK OFF LIST!!!! So apparently there is no accountability and no proof that they do anything at all other than stealing the public's money!!!! I am utterly disgusted with Al Serra South!!! Your Service Dept has really gone as far down hill as a service dept can get!!!!!!!!! Now When Julia Stubbs and Mickey S. Worked in the Service dept you guys WERE # One To me and my family!!! But that phenomenal service and relationship is NOW GONE!!! DONE!!! FINISHED!!!!! More

Good Service. Doug was very helpful and kept me informed the whole way for repairs after an accident. We also originally bought this car from the same dealer with D Doug was very helpful and kept me informed the whole way for repairs after an accident. We also originally bought this car from the same dealer with David and through both experiences we had friendly, helpful and professional service. Would definitely recommend and return for any auto services we need. More