Mike Maroone Chevrolet South

the deal was a great deal. Got exactly what I needed. The post-deal actions were amatuerish at best. Completely uncoordinated and unorganized. Had to get a temp tag renewal - they didn't get the paperwork post-deal actions were amatuerish at best. Completely uncoordinated and unorganized. Had to get a temp tag renewal - they didn't get the paperwork done. Had to visit the dealership 3 times to get refund check due me at deal closing. More

Vehicle sold by another salesman while on freeze for shop evaluation. At least for us. Played by their rules for sale, had cash, trade and still lost deal. Don't give personal informati evaluation. At least for us. Played by their rules for sale, had cash, trade and still lost deal. Don't give personal information to them before agreeing to sale. Not professional in the least, no communication between sales or who knows what. Very bad experience with sales department, salesman was good, interested in making sale but ended up losing commission. More

I bought a used 2007 Suburban and got a 60 day warranty. 10 days after the warranty was out the transmission went and cost me $4000.00. I called 4 times and they kept telling me they would call me back and 10 days after the warranty was out the transmission went and cost me $4000.00. I called 4 times and they kept telling me they would call me back and try to help me. They never called. Horrible dealership. I am in the military and know a lot of people and would never recommend them and will tell everybody I know about my experience. Stay away from this dealership!!!!!!!!!!!!! More

16 July 2011 @ 0800. I just bought a 2011 silverado not a week ago and had two lights come on already (traction control and abs). I made an appointment to bring it in and was here an hour before they opened week ago and had two lights come on already (traction control and abs). I made an appointment to bring it in and was here an hour before they opened. They checked me in and told me to have a seat in the waiting room. Two hours later I went outside and seen my truck sitting in the parking lot. I asked the cashier if my truck was done and was told it was a warrantee item and I'd have to go out on the floor and find out. I went out there and talked to the manager in the service department if my truck was done and he looked at me and was like NO.... Looking a little puzzled. Next thing I know I see my truck come through the bay kinda fast and parked behind me. Duane the main manager came up to me and asked me how things are going and I told him what had happened and he I guess fixed it, but if I hadn't went out to smoke my truck would have sit out there no tellin how long. VERY VERY unsatisfied. Some of these people need to get their head out there south end and do there job. More

This is by far the worst experience I have ever had with a car dealership. My husband and I went in to purchase a 2011 Equinox, and we had done our research and knew exactly what we wanted, and what the de a car dealership. My husband and I went in to purchase a 2011 Equinox, and we had done our research and knew exactly what we wanted, and what the dealer price was. First off, Danny tried to tell us that Kelly Blue Book is barely even a loose guideline that dealers don't even use for trade in value. Then, despite telling him what we were looking for he tried to sell us a used 2009 Equinox that had more miles on it than my 2007 Focus. It was completely stained on the inside, was missing pieces of the upholstery and cupholders, and was basically just a piece of crap. On top of that, they told us they had our vehicle, had as sign all the paper work at a set monthly payment, then sold the car out from under us the next day before we could pick it up. After this, they couldn't find our exact match, and told us that we would have to pay a 1500 dollar fee to have one shipped in from 1,000 miles away. Then they mentioned that this Equinox actually cost 3,000 more than the one we bought, but that was the best they could do. Bait and Switch, what? I also forgot to mention that through this whole week, Danny or Steve did not ONCE call us to let us know what was going on. We had to call them daily for any updates or information. At one point Steve even HUNG UP on my husband. We refused their deal after all this bull, and called Stevenson Chevrolet up in Lakewood. Within a day he had called us 3 times to keep us updated, and then found our exact car only 20 miles away. He also told us that had we signed the contract and left with the vehicle Danny had sold us, that our monthly payment would have raised over 100.00 once it went to the bank, and that Danny was having us sign a deal he knew wasn't going to be kept. Overall, stay AWAY from Al Serra Chevrolet. Even the two managers wouldn't bother to call us back after promising too. This whole dealership is just a corrupt buyer beware. STAY AWAY. More