Mike Maroone Honda | Page 33

Good service They checked over car thoroughly and did all recommended maintenance tasks for 42,000 miles. The car was done in two hours and they washed the car. They checked over car thoroughly and did all recommended maintenance tasks for 42,000 miles. The car was done in two hours and they washed the car. More

Great on time and complete additional service great idea Additional Service great for planning and budgeting for future good friendly service personnel nice waiting room and donuts and coffee or tea availabl Additional Service great for planning and budgeting for future good friendly service personnel nice waiting room and donuts and coffee or tea available wile you wait. More

Pretty good experience Good people, but I didn’t get the advertised price for the vehicle I chose. Turned out that vehicle didn’t exist and it was a computer error. I was di Good people, but I didn’t get the advertised price for the vehicle I chose. Turned out that vehicle didn’t exist and it was a computer error. I was disappointed they didn’t honor the listed price that brought me to the dealership in the first place. More

RIP OFF REPORT!! HATES CUSTOMERS **RIP OFF REPORT** If you like being treated poorly by finance people and finding a dream car you no longer want, this is definitely the place for you **RIP OFF REPORT** If you like being treated poorly by finance people and finding a dream car you no longer want, this is definitely the place for you. Josh was my finance guy, and reading the comments before mine, you will see I am not the only one with an issue with him. I felt like I was a huge inconvenience while he was doing my paperwork. During our paperwork I told him I needed to get some water, and the world just about ended. He rudely told me that I could go as he threw a many fit at his keyboard. This really made me feel awkward and because I didn't feel comfortable I decided to walk away before everything was finalized. He slammed his phone down, grabbed his VAPE (yes you did read that right, he grabbed his VAPE) thanked me for making his job "a xxxx of a lot easier" and practically shoved me out the door. Getting my keys I did tell the Manager why I was opting out of buying the vehicle and he was not happy with Josh. Not sure if anything really happened but based on my experience and the previous experiences I have read in the other reviews. Perhaps, this guy shouldn't be customer facing? My sales guy Dariel was pretty cool though, and Jason the Sales Director was a very nice guy. Jason, did however say he was going to work on my sale personally and call me back, which never actually happened. I ended up getting a call from the head finance manager who said he was going to work with me. Since apparently I am also an inconvenience for the Sales Director who offered his services to help. Dan did great for the most part but told me he could get my payments to a closer spot I wanted them, but needed to check on some things. He said he would call me back in a couple minutes, and about an hour later he comes back saying he can't do it. They undershot my trade in by around $1,000 - $2,000 less then other dealerships, and could have easily made an adjustment to be what they call "fair market value". While I was purchasing the car I asked who they used to help determine their "Fair Market Value". Turns out they don't use them because they wouldn't even give me the lowest, which is rough, value for my car. My car didn't even fit the rough description if you look up what NADA considers rough. I was willing to take the rough value, and had they made that adjustment my payments would have been exactly where they should have been. These guys care ZERO for the customer. If they mess up, they will not own it and take care of people. Places like this remind me exactly of why I hate to buy vehicles from dealerships. More

Easiest car lease I've ever done. Worked with Tony prior to going to the dealership. Had a set price agreed before going. I knew what colors and extras were available on the car. We di Worked with Tony prior to going to the dealership. Had a set price agreed before going. I knew what colors and extras were available on the car. We did a test drive and had all the paperwork done in a few short hours. Very quick and easy car buying experience. Thank you. More

Express oil change To start off the service experience, I was working with Bess. I told her I wanted and oil change and a quote for power steering flush. Opted out of th To start off the service experience, I was working with Bess. I told her I wanted and oil change and a quote for power steering flush. Opted out of the flush after I heard the price. Went with the oil change but specified I wanted to use genuine Honda motor oil instead of their barrel oil. She tells me it’ll cost more. So I asked how much, she didn’t know and said she’ll get with me and to go have a seat in the waiting area. I told her I have other concerns like my car vibrates periodically under acceleration. She tells me the oil techs don’t diagnose and I would have to leave it with a more experienced tech for the day. I opted out of that and proceeded with the oil change. Took a seat in the waiting area, and about 10minutes later she comes in to use the vending machine. Gets her Mountain Dew and starts walking past me, I asked did you find out about the price change. She said “oh no I forgot, I’ll go find out”. 20minutes later she tells me to actually cheaper to use conventional oil but the price of the oil change is staying the same. I just thought whatever, her attitude isn’t right. My car is done an hour and a half later. I went out and checked the oil level and the drain bolt. I saw it was leaking and thought it was residual no biggie. Get in the car and my maintenance required light is still flashing. So I reset it my self. I went home and about 4 hours later I’m in the garage with the door opened and the car in the driveway it’s on a incline so I can see underneath it. There was a puddle of oil. I drove right back to Honda and let them know it’s leaking. A tech comes out in the service line gets underneath and I got down too. I watched him turn the oil drain bolt a full two times. He comes back with a wrench and tightens it. I asked for the service manager who’s name is Art. He comes out and says “what’s up”. I stuck my hand out and told him my name. And never said his. Told him my concerns and he tells me that we’re human and we make mistakes. I told him ok I see how your taking this I don’t care to talk anymore. I can understand if the tech was doing multiple flushes and other jobs on the car to where he might forget to tighten one bolt. But this was one job and one job only a oil and filter change. Everyone in there has a go f*** yourself attitude. They ended up giving me a free oil change for the next time. But I clearly told them I don’t want it because I’m never coming back. You just lost my business. I’m mechanically inclined, graduated from mechanic technical school, worked in a service department myself as a service advisor. I know how it goes, I just don’t have the garage room to do my oil changes right now, but because we’re human and make mistakes is not a good answer when there was only one job to perform and to do it right the first time. I’ll be looking for a new Honda dealership to have my vehicles serviced at from now on. I’m a loyal customer and hardly ever complain unless there’s a real issue. And you guys screwed up, giving me a free oil change for next time when your techs couldn’t complete it right the first time is not instilling confidence for me to return. Bottom line, stay away let this dealership fail, it already switched owners and now you can see where it’s heading. Service department are your money makers I’d like to hear some stories of people going in for oil change and being advised that they’d have to spend “xxxx.xx” amount of dollars for safety concerns or some load of crap like that. My car is an 04’ not perfect it needs axle boot, shocks all the way around, new spark plugs, air filter cleaned (it’s a k&n) probably some other things I haven’t noticed yet. And they tell me everything checks out perfect. That’s a load of crap no one knows my car better than me. I’ve owned it since 07’. You guys need to get real and get off the upsale side of things and take care of your customers. But that’s the service managers fault it all comes from the top. If they don’t lead and uphold their techs to a higher standard they will do as they please and just collect a paycheck. More

Terrible auto service I had Mike Maroone's service center repair a few minor oil leeks, replace the timing belt and water pump on my 2002 honda civic, the oil pan seal they I had Mike Maroone's service center repair a few minor oil leeks, replace the timing belt and water pump on my 2002 honda civic, the oil pan seal they installed failed resulting in the loss of most of the oil in the engine, they replaced the faulty oil pan seal. My car did not use any oil between oil changes, it has over 270,000 miles on it, those miles didn't happen by me abusing and neglecting the car I have taken very good care of it. The car now has engine noise and burns one quart of oil every 1000 miles. I have been told by Art (Service Manager) that the cars oil consumption is perfectly within Honda's specifications (even a new car) and Mike Maroone will not fix my engine because there is nothing wrong. Be forewarned do not take your car to this dealer for service, and be aware if you buy a car (new or used) that uses this ridiculous amount of oil Mike Maroone will tell you there is nothing wrong, it is perfectly acceptable oil consumption. More

DONT BUY FROM THIS DEALERSHIP BUYER BEWARE AFTER BUYING A CAR, THEY WERE SUPPOSED TO CLEAN IT OUT..AND FILL THE GAS TANK UP..THEY TOOK ABOUT AN HOUR..AND THE.CAR CAME BACK STILL D BUYER BEWARE AFTER BUYING A CAR, THEY WERE SUPPOSED TO CLEAN IT OUT..AND FILL THE GAS TANK UP..THEY TOOK ABOUT AN HOUR..AND THE.CAR CAME BACK STILL DIRTY AND THEY CUT ON MY FOG LIGHTS, STOLE THE SPARE TIRE AND CUT OUT MY BACK SPEAKERS...DONT BUY FROM THEM VERY DISHONEST. .BUYER BEWARE More

A joke My husband and I went to Mike Maroone on a recommendation. My husband recently was promoted to a new job, he is going to be putting over 600 miles on My husband and I went to Mike Maroone on a recommendation. My husband recently was promoted to a new job, he is going to be putting over 600 miles on a vehicle every two weeks. We decided that a Honda was going to be the best way to go. After a lot of research, speaking with other individuals and reading reviews we went in to speak with them about what they could do for us. We fell in love with a Civic and have now owned the vehicle for about a month. Today we received a phone call from the dealership telling us that regardless of the financial documents that we have already signed, they had to submit a new application to the credit union on our behalf. Well our interest rate went up to almost 15% and our payments increased bay almost $200. We asked how this could happen and why since we have already signed all the paperwork and have owned the car for almost a month, we were told nothing except this is how it works. Things don't add up here! More

Excellent service! As usual the service was way above expectations!!! However, my car was not washed 😒 There was a sign on the waiting area door but bib not read it! As usual the service was way above expectations!!! However, my car was not washed 😒 There was a sign on the waiting area door but bib not read it! More