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Mike Reichenbach Chevrolet Bluffton
Okatie, SC
18 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 18 reviews
April 02, 2024
Service and tire rotation in and out in 45 minutes. Brittany and the crew are great. I bought my truck there almost 5 years ago and they have treated me great. Brittany and the crew are great. I bought my truck there almost 5 years ago and they have treated me great. More
by bill.darr
Employees Worked With
Brittany , Digital Airstrike
Helpful February 24, 2023
I have been a customer of Reichenbach Chevrolet for about seven years - am on my second Chevy Traverse that I purchased from them. As to sales, obviously I am happy because I went back and bought my second seven years - am on my second Chevy Traverse that I purchased from them. As to sales, obviously I am happy because I went back and bought my second car from them. Regarding service, I have had nothing but good experiences. They do the work well, on time, and for reasonable costs. One of the people in the Service Dept is particularly good - his name is Sean. Over time, Sean has figured out problems and found solutions to provide excellent customer service. This morning was a good example.... I thought I had a problem with a key fob, and was expecting that I was going to have to buy a new one, and I knew that they are not inexpensive. I walked into the Service Dept, found Sean, and told him what my problem was. He pulled out a pocket knife, spent about 30 seconds, and solved the problem. It showed me that (1) Sean is quite knowledgable with the little details, and, (2) he seemed to take pride in being able to solve a customer's problem quickly. Bottom line is that I continue to be completely happy with my experiences with Reichenbach Chevrolet. More
by Tom
Employees Worked With
Digital Airstrike
September 10, 2022
I have a lot of friends that bring there vehicle to be serviced. First off the person that makes appointments and gives the techs the info they need are not the ones servicing your vehicle! Secondly they serviced. First off the person that makes appointments and gives the techs the info they need are not the ones servicing your vehicle! Secondly they have a manager above them that says what they can or can’t do. Stop being so negative to the person in front of you and take it up with the person behind the door! More
by dawnfedele
Employees Worked With
Brittany
August 03, 2022
Very disappointed in costumer service at MR Chevrolet. I took my 2021 Silverado in to have oil change, less than 1 mile up the road all my alarms started going off. They gave me an appointment for a week I took my 2021 Silverado in to have oil change, less than 1 mile up the road all my alarms started going off. They gave me an appointment for a week later to look at it, I was told by Britney in service dept. that they needed a part which was not in stores and was back ordered. They kept my vehicle for a week, I called them and said I need a loaner car to get to and from work and was told by the service department manager that I have a better chance of winning the lottery than getting a loaner car. I was told by Steve , one of the managers to rent a car and I would be reimbursed .After a week of renting a car for over $300 and not having anyone call me with up date I took in my receipt and took my truck home. To this day 6 weeks laterStill have not got my money back or heard anything about the part. I had a family emergency in New York which I had no vehicle to drive back so I ended up flying in renting a car there. Tomorrow I intend to call the owner of the dealership, and friends of mine who work at other dealerships to see if I can get this part. After Six weeks of waiting on a part I am thoroughly disgusted with the customer service that the whole dealership has given me. I have been a customer from the day they opened and purchased TEN vehicles from them. Will no longer do business with this dealer. More
by Danielturner156
Employees Worked With
Digital Airstrike
May 12, 2022
First time oil change on 2022 Traverse, tech spilled oil all over engine and never cleaned up , after I start driving home car almost caught in fire. Had to stop by car wash and clean it by myself. This use all over engine and never cleaned up , after I start driving home car almost caught in fire. Had to stop by car wash and clean it by myself. This used to be great place to take a car for service , I don't belive so anymore, don't know what happend to them. I guess next oil change will be done in my garage More
by etepic
Employees Worked With
Digital Airstrike
January 25, 2019
BEST SERVICE DEPARTMENT! The service department/parts department are the best. They can correct other dealer’s Service Departments errors, and your car will be so much bette The service department/parts department are the best. They can correct other dealer’s Service Departments errors, and your car will be so much better off! And so will you! Go to Reichenbach first! More
by Metnyc
Employees Worked With
Christina and others
October 06, 2018
Bait and switch Mike Reichenbach Chevrolet 10 University Pkwy, Okatie, SC 29909 Car Dealer Danny Jameson 62 points 7 hours ago Absolutely would not EVER reco Mike Reichenbach Chevrolet 10 University Pkwy, Okatie, SC 29909 Car Dealer Danny Jameson 62 points 7 hours ago Absolutely would not EVER recommend MR. Chevrolet. Our sales guy Brett lied to us. The vehicle we tested had nice weathertech mats in it. When we picked up the Traverse suddenly the WeatherTech mats weren't included with it. Then we had missing valve stem covers. Had to beg for those. We specifically told Brett we wanted all wheel drive, the vehicle isn't all wheel drive. Finally we didn't want a vehicle that shut off at every red light. Brett assured us that we could bypass that feature. You cannot. the final deal-breaker was we brought our vehicle in for its very first service appointment. We had an 8 a.m. while you wait appointment that we drove up from Savannah to attend. Two hours later our vehicle hasn't been touched and we were told it was the first appointment of the day. I have never had the displeasure of working with a less professional organization in my life! the happiest day of my life was peeling their sticker off the back of my car. More
by Danjam67
Employees Worked With
Steve neal
June 02, 2018
GREAT service for our 2018 Tahoe while on vacation. From Kansas on a road trip to South Carolina, hit something on the highway that damaged the tire. MR Chevrolet was terrific getting a replacement, wo From Kansas on a road trip to South Carolina, hit something on the highway that damaged the tire. MR Chevrolet was terrific getting a replacement, working the warranty and getting us back on the road. I recommend these guys! More
by jj
Employees Worked With
Brittany Yeager
April 30, 2018
A. Outstanding sales department I was very pleased with the results at this dealership and impressed with my salesman, from the time I walked in till the time I left. I wasn't sure a I was very pleased with the results at this dealership and impressed with my salesman, from the time I walked in till the time I left. I wasn't sure at first if I would buy a car from them, but wow the whole crew was just great, thanks for the experience. More
by Teemoney
Employees Worked With
Jordan
