Mike Reichenbach Chevrolet Bluffton

Had recent scheduled service completed. ..communication ahead of the appointment and during the appointment was great...I like the new automated system that gave me a video of the completed ..communication ahead of the appointment and during the appointment was great...I like the new automated system that gave me a video of the completed check up from the technician along with an itemized review of the work completed as well as any recommended work that needed to be completed. All around great service from Brittany and Sean! More

I was told the parts needed for repair should be in in about a week. Now going on week three. Although I did receive a phone call at week 1, the person calling seemed confused, said I needed to let them k about a week. Now going on week three. Although I did receive a phone call at week 1, the person calling seemed confused, said I needed to let them know when I wanted to pick up my car. I told him I have the car and is waiting on parts. He then told me they expected the parts that day. Still waiting... More

Dependable, efficient, timely and reasonable. I got my Equixox from this dealer and all service done to it came from there. I got my Equixox from this dealer and all service done to it came from there. More

I had a flat tire, they took me in asap, got it all fixed up and I was on my way! Thanks for taking such good care of me! up and I was on my way! Thanks for taking such good care of me! More

Sandy and another sales person contacted me but never returned my calls, I guess they did not take me seriously since I was 300 miles away. They only wanted me to go to the dealership. Brian on the other returned my calls, I guess they did not take me seriously since I was 300 miles away. They only wanted me to go to the dealership. Brian on the other hand kept in touch with me, worked out a deal on the phone and I purchased the vehicle. Went to the dealership picked up the vehicle it was as pictured and described by Brian. Only issue there were no mats in the car. More

Trent worked with me to understand what I wanted and reviewed the options until we found the one I liked best. I highly recommend Trent. reviewed the options until we found the one I liked best. I highly recommend Trent. More

everything was taken care of in a efficient and professional manner, my prior post was an error on my part, I got a call back to clarify the issue (that was a mistake on my part) and was completely professional manner, my prior post was an error on my part, I got a call back to clarify the issue (that was a mistake on my part) and was completely satisfied in the professionalism and response from the team. More

Good, timely service on my transmission. They replaced my torque converter, which was slipping in between shifting gears, and they flushed my transmission fluid, replaced it, and replaced t They replaced my torque converter, which was slipping in between shifting gears, and they flushed my transmission fluid, replaced it, and replaced the filter too. All covered under the power train warranty. Shawn, my representative, was excellent. He took care of me every step of the way, To include arranging to have a loaner truck lined up for me. More

Staff was very helpful I will return to the dealership when I need to get a new car you are the best dealership I have ever been to thank you for everything when I need to get a new car you are the best dealership I have ever been to thank you for everything More

Hidden Damage, Safety Issues & Poor Post-Sale Support Out-of-state buyer (New Jersey). Purchased a 2023 Dodge Challenger R/T after being told the vehicle was in perfect condition. Before pu Support Out-of-state buyer (New Jersey). Purchased a 2023 Dodge Challenger R/T after being told the vehicle was in perfect condition. Before purchase, I placed a $5,000 non-refundable deposit based on agreed price and payment. Upon arrival, I was told by the sales manager the tax was “miscalculated,” increasing the cost. I felt pressured to proceed due to the deposit already being paid. After delivery, I discovered major undisclosed issues: Roof damage covered with touch-up paint and multiple dents/scratches, now causing water to leak into the cabin Cracked windshield Brake system issues: worn rotors, pads, and non-functional parking brake (safety issue) Damaged bumper and mirror glass I have since spent over $2,300 on brake repairs and initial windshield work, with estimates exceeding $5,000 for remaining repairs. Due to the roof damage and leakage, I now have to keep the vehicle covered during rain and snow to prevent further interior damage. My concerns were dismissed, and I was told the sale was final and I should have inspected the vehicle myself. Not a transparent transaction- be cautious, especially for out-of-state purchases. More