Mike Shaw Kia

To: Mike Shaw Kia, Corpus Christi, Texas From: James Dosher Subject: My New Purchase of a Kia Carnival Hybrid EX My experience with the purchase of a new vehicle at Mike Shaw Kia dealership was a pl Dosher Subject: My New Purchase of a Kia Carnival Hybrid EX My experience with the purchase of a new vehicle at Mike Shaw Kia dealership was a pleasant journey. I spent three months visiting the dealership on many occasions, asking questions, test driving the Kia Carnival Hybrid several times, and just looking over the Kia Carnival exterior and interior design and workmanship repeatedly. During this entire process, the staff at Mike Shaw Kia were hospitable, friendly, and professional. Salespersons greeted me in a prompt manner. I was treated with respect and kindness, and they showed me the facilities, soda drinks, and snacks. They showed concern in ensuring that my purchasing experience was pleasant. I did not just sit around waiting, I walked freely around the facilities looking at brochures and walked around the parking lot admiring the Kia Carnival Hybrid trim levels, or other Kia model vehicles. After three months of visiting Mike Shaw Kia dealership and research, I made my decision and started the process of purchasing a Kia Carnival Hybrid EX. I would like to thank those who helped me in my journey in buying a Kia Carnival Hybrid EX. David “Davey” Amador II: 1. The Sales Consultant: I know a salesperson must do their best at selling a product. But David Amador was not eagerly aggressive. He pitched the product with diplomacy, respect, and professionalism. He listened to my desires in a vehicle, and what concerns I might have. He was friendly, I felt relaxed and comfortable with him. He helped me explore the intricacies of the vehicle. How the vehicle drove and handled on the road. 2. When I was test driving the vehicle, at my request, he drove for me, so I could sit in the passenger seat, and then the second-row seat. To get a feel of the ride experience as a passenger. This added to my journey in buying the Kia Carnival EX. 3. David Amador answered all my questions to my satisfaction, and if he did not have an answer, he found the answer for me, with his coworkers. 4. While I had many visits to the dealership to explore the Kia Carnival Hybrid EX, David Amador was a key player each time, in my journey to buy the Kia Carnival Hybrid EX. Elisa A. Escamilla: 1. The Finance Manager: She was friendly, I felt relaxed and comfortable. We negotiated back and forth, until both parties came to an agreement of price, warranties, and accessories. 2. When the vehicle was not in Mike Shaw Kia inventory, she researched and found the exact vehicle I wanted, Exterior color, interior color, and accessories. And while I waited for the vehicle to arrive in a short few days, I had promised Elisa Escamilla that I would continue the purchasing contract process with her. The vehicle arrived and with my excitement, we continued the contract documentation process. 3. Elisa Escamilla answered all my questions and ensured that I completely understood all warranties, documents, and monies. She made the finalized sales contract documentation process easy and smooth. Kalon Williams: A Sales Consultant: He was always there to help me in any way possible, anytime I arrived at Mike Shaw Kia dealership. He was friendly, polite, and professional. James Steele: A Sales Manager: He was friendly, polite, and professional. He aided behind the scenes with my journey experience. Honoring the agreed price. Demario Taylor: A Sales Consultant: He took me on the last test drive. He was friendly, polite, and professional. Adding a pleasant experience in my journey to buy the Kia Carnival Hybrid EX. More

Mike Shaw Kia Sales Is Stellar. SPID and Nile location in Corpus Christi Texas. I never use automated Website Features, but I did this time, to find a close match to my second vehic SPID and Nile location in Corpus Christi Texas. I never use automated Website Features, but I did this time, to find a close match to my second vehicle purchase. It was received and answered timely, with a courtesy call from DEMARIO TAYLOR! WOW!!! I let him know I would be there after 2pm. He made a follow up call 15mins prior we confirmed we were still on. What a GREAT HUMAN BEING. Demario was as kind, receptive, informative, helpful, courteous, competent, knowledgeable, proficient, not pushy at all,(key) on the phone as he was in person. It was like working with a friend to meet a common goal. And I left with exactly what I needed, and asked for. Not only that, the atmosphere in the Sales Room was like Family, if any Team member passed by me that worked there, they made a very friendly attempt to make sure I had anything I needed and offered water or a snack often. Demario left no stone unturned and he went beyond and above the call of duty. The man works hard, knows his stuff, is Professional, is attentive, and has such a beautiful soul. Thank you Demario, Thank you very much! Missy Morrison, a customer, I feel like I have a new friend. I appreciate everything you did for me. My Hat is off to you. More

If I could rate this service dept with a negative number I would. We dropped of my wife vehicle on 7/24 for a routine diagnostic for some warranty recall work that was supposed to take 7 to 10 days . I wai I would. We dropped of my wife vehicle on 7/24 for a routine diagnostic for some warranty recall work that was supposed to take 7 to 10 days . I waited 10 days before we called to check, when I called they told me they were running behind and it would probably be done the next day. I waited two more days and called they still hadn’t even done the diagnostic yet. When I spoke to the Technician and asked him why it hadn’t wasn’t done the next day like he said it would be he said “ I never said that” I asked to speak to the manager and was told “he was not in” he would have him call me back. He never called me back , I called and asked to speak to the manager the next day and he was “not available “ This dealership has a very bad relationship with the Truth, I would go as far to say that the truth and these people are total strangers. Run away !!! More

I just want to give a huge and big thank you to Joe Balboa!! From the very beginning he made sure to answer all my questions or concerns and was very thorough and was well educated on Kia products/serv Balboa!! From the very beginning he made sure to answer all my questions or concerns and was very thorough and was well educated on Kia products/services. His hospitality and generosity made it a plus along with a few of the other car salesmen! I had the best experience with Kia and couldn’t be happier with my purchase! Thank you for making the process so smooth and thank you for going above and beyond! More

THANK YOU FOR EXCELLENT CUSTOMER SERVICE May 21,2025 To: The Director, Jeff Barlow and Customer Service Representative EJ, at Mike Shaw Kia, CC,TX Service Department, SPID. I wanted to take momen To: The Director, Jeff Barlow and Customer Service Representative EJ, at Mike Shaw Kia, CC,TX Service Department, SPID. I wanted to take moment to express my sincere appreciation for the exceptional customer service I received from you and your team at Mike Shaw Kia, CC, Tx SPID. Your dedication to ensuring customer satisfaction did not go unnoticed, and I wanted to extend my warmest thanks. From the moment I reached out to your company, I was impressed by the professionalism, courtesy, and efficiency of your customer service team. Your prompt and helpful responses to my inquiries made a significant difference in my overall experience a customer. I would like to highlight specifically the responsiveness to meet and exceed a solution resolving a complex issue, providing valuable detail, taking the time to ensure an understanding and explaination. Your expertise and commitment in going the extra mile truly made a difference. The Director, Jeff Barlow set a prime example how a business should be run and how customer service should be handled. My Customer Service Representative, EJ ensured the routine set before him was carried out flawlessy with genuine hospitality and human kindness. This is the second time, of two times, I have been shown the courtesy and professionalism when my situation was dire. Ya'll are 2 and 0. Batting a thousand. Mike Shaw Kia, SPID Service Department is top notch. They have my business and will continue to have my business. Nice Work! Keep Going! Sincerely, Missy Morrison More

Hate is not the feeling I will say I am experiencing right now. I have never in all my years owning a Kia have seen the service so poor, unjust, and horrible customer service starting with Brandon Silv right now. I have never in all my years owning a Kia have seen the service so poor, unjust, and horrible customer service starting with Brandon Silva and everyone under him. Starting with my parents' van ( which is still not fixed), tell them that the problem they were having was not covered under warranty or the lemon law. They had a letter from kia that one of the repairs they needed to fix was under warranty, but apparently, they still said no. Now they are screwing over my sister in law, who by the way lost her husband my brother a month ago, stating that engine failure was caused because they only had three oil changes on the car (which is a lie because my father took the her car to get oil changes) and they determine this by looking in glove box and found three oil service reports they didn't even check the car or anything like that. If you need your car done by the dealership, I suggest San Antonio. They are better because Corpus will screw you and your car. More

Had an appointment for an oil change at 10:30. Still sitting in this xxxxhole at 3:45 in the afternoon. Absolutely xxxx poor service and an entire day wasted. I owned a RAV4 from Mike Shaw and nev Still sitting in this xxxxhole at 3:45 in the afternoon. Absolutely xxxx poor service and an entire day wasted. I owned a RAV4 from Mike Shaw and never had these issues. Will definitely NEVER purchase from this dealership again. An oil change for God’s sake! More

What a TERRIBLE experience we have had with Mike Shaw Kia in Corpus. Me and my family have been long time Kia owners owning 6 previous Kia's and my Pregnant wife purchased a 2024 Kia Sorento unfortunately it in Corpus. Me and my family have been long time Kia owners owning 6 previous Kia's and my Pregnant wife purchased a 2024 Kia Sorento unfortunately it ended up being a lemon. So we contacted James... He was very unprofessional with us which is a slap in the face saying he wouldn't try to help us out with purchasing the vehicle back because it wouldn't benefit him. After purchasing 6 Kia's prior to this it's sad to say I will never own another one after being treated like this. This car we have is a MAJOR SAFETY CONCERN. My wife is carrying our first baby and we will have to go through the headache of trying to lemon it out. KIA MIKE SHAW doesn't care about the customers safety and I hope we can get in another vehicle FOR THE SAFETY OF MY WIFE. DO BETTER KIA MIKE SHAW. You lost a longtime customer More

STORYTIME ✨ Bought from Mike Shaw Kia March for last year & that was literally the worst experience of my life. Took the L on my downpayment and traded in my brand new Kia Carnival due to manufacturer d year & that was literally the worst experience of my life. Took the L on my downpayment and traded in my brand new Kia Carnival due to manufacturer defects on the interior and no one having an answer or solution for 3-4 months (issues began the within 12 hours of buying a BRAND NEW vehicle, crazy right?) Fast forward to days after my trade in, they didn’t want to refund any bit of my warranty which was nearly $4000 and we had this vehicle for a few months. Anyways, got my refund after several arguments. Went to Mike Shaw Toyota considering getting a second car preowned, but right away they wanted to pull my credit without actually showing me a single thing I liked. Ended up leaving, and buying a brand new Hyundai Elantra the next day at Autonation. Day after that I get a call from Cosmo (sales manager) with him going on about how he fully thought they could trade in my 2024 palisade, possibly roll over some equity, and low my monthly payments with purchasing a vehicle from them. I mentioned that my credit was eh, and I had literally just bought a brand new car. He still seemed determined and convinced me enough to at least come in and see what they could do. Met with Angel the following day, pretty knowledgeable salesman, but we also mentioned we were more interested in what our trade in could be, or what we would still owe. He pushed that he should run our credit just so we could get accurate numbers towards a Great Highlander and what payments could be like. We were advised he was going to only run this through Toyota’s own financing, not 10+ banks and with this being a late Friday, he wouldn’t have anything back until Saturday morning. He said he’d give us a call and we could see where we wanted to go from there. Never did get a call, so I gave Cosmo a call and am told he will call back in 10 min with our info. This was Saturday, and it’s now Wednesday. Every call we have made has been ignored. Finally got through to Calvin (I believe he’s above Cosmo?) and he asked that we give him a chance to make things right and he will give me a call in the morning. Well guess what? No call. I don’t know what’s crazier; multiple levels of employees not wanting to take a loss and just admit that weren’t able to do what they thought they could, or the fact that the only professional people I’ve spoken to are literally their receptionists. I definitely do know though that when we do decide to buy new again, probably later in the year or next, I won’t be coming here. If you can’t communicate basic things like credit reports, appraisals and such, why would anyone depend on you to fix issues after purchasing? More

I live out of town, but service department told me they would need two days, with an appointment, to have my Optima s checked for ABS light on. Way too long to plug in the diagnostic interace. would need two days, with an appointment, to have my Optima s checked for ABS light on. Way too long to plug in the diagnostic interace. More