Mike Shaw Kia

If I could rate this service dept with a negative number I would. We dropped of my wife vehicle on 7/24 for a routine diagnostic for some warranty recall work that was supposed to take 7 to 10 days . I wai I would. We dropped of my wife vehicle on 7/24 for a routine diagnostic for some warranty recall work that was supposed to take 7 to 10 days . I waited 10 days before we called to check, when I called they told me they were running behind and it would probably be done the next day. I waited two more days and called they still hadn’t even done the diagnostic yet. When I spoke to the Technician and asked him why it hadn’t wasn’t done the next day like he said it would be he said “ I never said that” I asked to speak to the manager and was told “he was not in” he would have him call me back. He never called me back , I called and asked to speak to the manager the next day and he was “not available “ This dealership has a very bad relationship with the Truth, I would go as far to say that the truth and these people are total strangers. Run away !!! More

I just want to give a huge and big thank you to Joe Balboa!! From the very beginning he made sure to answer all my questions or concerns and was very thorough and was well educated on Kia products/serv Balboa!! From the very beginning he made sure to answer all my questions or concerns and was very thorough and was well educated on Kia products/services. His hospitality and generosity made it a plus along with a few of the other car salesmen! I had the best experience with Kia and couldn’t be happier with my purchase! Thank you for making the process so smooth and thank you for going above and beyond! More

THANK YOU FOR EXCELLENT CUSTOMER SERVICE May 21,2025 To: The Director, Jeff Barlow and Customer Service Representative EJ, at Mike Shaw Kia, CC,TX Service Department, SPID. I wanted to take momen To: The Director, Jeff Barlow and Customer Service Representative EJ, at Mike Shaw Kia, CC,TX Service Department, SPID. I wanted to take moment to express my sincere appreciation for the exceptional customer service I received from you and your team at Mike Shaw Kia, CC, Tx SPID. Your dedication to ensuring customer satisfaction did not go unnoticed, and I wanted to extend my warmest thanks. From the moment I reached out to your company, I was impressed by the professionalism, courtesy, and efficiency of your customer service team. Your prompt and helpful responses to my inquiries made a significant difference in my overall experience a customer. I would like to highlight specifically the responsiveness to meet and exceed a solution resolving a complex issue, providing valuable detail, taking the time to ensure an understanding and explaination. Your expertise and commitment in going the extra mile truly made a difference. The Director, Jeff Barlow set a prime example how a business should be run and how customer service should be handled. My Customer Service Representative, EJ ensured the routine set before him was carried out flawlessy with genuine hospitality and human kindness. This is the second time, of two times, I have been shown the courtesy and professionalism when my situation was dire. Ya'll are 2 and 0. Batting a thousand. Mike Shaw Kia, SPID Service Department is top notch. They have my business and will continue to have my business. Nice Work! Keep Going! Sincerely, Missy Morrison More

Hate is not the feeling I will say I am experiencing right now. I have never in all my years owning a Kia have seen the service so poor, unjust, and horrible customer service starting with Brandon Silv right now. I have never in all my years owning a Kia have seen the service so poor, unjust, and horrible customer service starting with Brandon Silva and everyone under him. Starting with my parents' van ( which is still not fixed), tell them that the problem they were having was not covered under warranty or the lemon law. They had a letter from kia that one of the repairs they needed to fix was under warranty, but apparently, they still said no. Now they are screwing over my sister in law, who by the way lost her husband my brother a month ago, stating that engine failure was caused because they only had three oil changes on the car (which is a lie because my father took the her car to get oil changes) and they determine this by looking in glove box and found three oil service reports they didn't even check the car or anything like that. If you need your car done by the dealership, I suggest San Antonio. They are better because Corpus will screw you and your car. More

Had an appointment for an oil change at 10:30. Still sitting in this xxxxhole at 3:45 in the afternoon. Absolutely xxxx poor service and an entire day wasted. I owned a RAV4 from Mike Shaw and nev Still sitting in this xxxxhole at 3:45 in the afternoon. Absolutely xxxx poor service and an entire day wasted. I owned a RAV4 from Mike Shaw and never had these issues. Will definitely NEVER purchase from this dealership again. An oil change for God’s sake! More

What a TERRIBLE experience we have had with Mike Shaw Kia in Corpus. Me and my family have been long time Kia owners owning 6 previous Kia's and my Pregnant wife purchased a 2024 Kia Sorento unfortunately it in Corpus. Me and my family have been long time Kia owners owning 6 previous Kia's and my Pregnant wife purchased a 2024 Kia Sorento unfortunately it ended up being a lemon. So we contacted James... He was very unprofessional with us which is a slap in the face saying he wouldn't try to help us out with purchasing the vehicle back because it wouldn't benefit him. After purchasing 6 Kia's prior to this it's sad to say I will never own another one after being treated like this. This car we have is a MAJOR SAFETY CONCERN. My wife is carrying our first baby and we will have to go through the headache of trying to lemon it out. KIA MIKE SHAW doesn't care about the customers safety and I hope we can get in another vehicle FOR THE SAFETY OF MY WIFE. DO BETTER KIA MIKE SHAW. You lost a longtime customer More

STORYTIME ✨ Bought from Mike Shaw Kia March for last year & that was literally the worst experience of my life. Took the L on my downpayment and traded in my brand new Kia Carnival due to manufacturer d year & that was literally the worst experience of my life. Took the L on my downpayment and traded in my brand new Kia Carnival due to manufacturer defects on the interior and no one having an answer or solution for 3-4 months (issues began the within 12 hours of buying a BRAND NEW vehicle, crazy right?) Fast forward to days after my trade in, they didn’t want to refund any bit of my warranty which was nearly $4000 and we had this vehicle for a few months. Anyways, got my refund after several arguments. Went to Mike Shaw Toyota considering getting a second car preowned, but right away they wanted to pull my credit without actually showing me a single thing I liked. Ended up leaving, and buying a brand new Hyundai Elantra the next day at Autonation. Day after that I get a call from Cosmo (sales manager) with him going on about how he fully thought they could trade in my 2024 palisade, possibly roll over some equity, and low my monthly payments with purchasing a vehicle from them. I mentioned that my credit was eh, and I had literally just bought a brand new car. He still seemed determined and convinced me enough to at least come in and see what they could do. Met with Angel the following day, pretty knowledgeable salesman, but we also mentioned we were more interested in what our trade in could be, or what we would still owe. He pushed that he should run our credit just so we could get accurate numbers towards a Great Highlander and what payments could be like. We were advised he was going to only run this through Toyota’s own financing, not 10+ banks and with this being a late Friday, he wouldn’t have anything back until Saturday morning. He said he’d give us a call and we could see where we wanted to go from there. Never did get a call, so I gave Cosmo a call and am told he will call back in 10 min with our info. This was Saturday, and it’s now Wednesday. Every call we have made has been ignored. Finally got through to Calvin (I believe he’s above Cosmo?) and he asked that we give him a chance to make things right and he will give me a call in the morning. Well guess what? No call. I don’t know what’s crazier; multiple levels of employees not wanting to take a loss and just admit that weren’t able to do what they thought they could, or the fact that the only professional people I’ve spoken to are literally their receptionists. I definitely do know though that when we do decide to buy new again, probably later in the year or next, I won’t be coming here. If you can’t communicate basic things like credit reports, appraisals and such, why would anyone depend on you to fix issues after purchasing? More

I live out of town, but service department told me they would need two days, with an appointment, to have my Optima s checked for ABS light on. Way too long to plug in the diagnostic interace. would need two days, with an appointment, to have my Optima s checked for ABS light on. Way too long to plug in the diagnostic interace. More

I would literally give this dealership -5 stars if I could. My 2023 Kia Sportage barely had 3,000 miles on it before the check engine light came on two weeks ago. Took my car in and they are so under st could. My 2023 Kia Sportage barely had 3,000 miles on it before the check engine light came on two weeks ago. Took my car in and they are so under staffed that they couldn't even get around to look at my car until a few days after the drop off date. The air flaps on my sportage broke which apparently led to a bolt flying into the vent and getting stuck somewhere in my engine. They will not cover it under factory warranty because it is due to "outside influences" but I definitely see it being a flaw with how the car was made by the manufactures. I am having to pay 1,700 for something I had absolutely no control over. How am I supposed to stop things from flying in to the flaps going at a high speed on the highway? Even if I did pay them to fix my car, they don't have the parts to fix it and won't give me an estimated eta for the time my car will be fixed until I pay them. I know I am not the only one having this problem with the 2023 Kia Sportage. You all had one job. More

5th time in the shop SMH this is starting to get ridiculous I have 2014 town and country mike shaw really letting me and my family down ridiculous I have 2014 town and country mike shaw really letting me and my family down More