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Mike Shaw Subaru Greeley

Greeley, CO

4.8
687 Reviews

4720 W 24th Street

Greeley, CO

80634

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Showing 687 reviews

January 10, 2026

Tegan is loads of help anytime I need anything done! I am more than appreciative of all he does and has done! I highly recommend everyone I know to come here, especially to Tegan, for any work they need More

by atempleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tegan Martinez
December 21, 2025

Wildly different inspection results and recommendations just 81 miles apart. One week filter and tires were fine. Next week they were recommended for replacement. Don't feel I can trust this service dep More

by oregonsmiths
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noe Delarosa
Dec 25, 2025 -

Mike Shaw Subaru Greeley responded

Thank you for sharing this feedback. I'm sorry for the confusion and frustration caused by receiving such inconsistent inspection results in such a short timeframe, that understandably impacts trust. I'd appreciate the opportunity to review this with you directly and better understand what occurred. Please reach out to me at your earliest convenience so I can look into this and address your concerns. - Justin Radlick, General Manager, 970-475-6501

December 19, 2025

Mike Shaw dealership employees are pleasant, friendly and responsive. BTW do not ask customers to complete a survey and then tell them how many words or how to rate. More

by Quincylab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe Delarosa
October 17, 2025

I’ve now tried twice to have my Solterra EV serviced at Mike Shaw Subaru in Greeley, and both times were—let’s just say—character-building experiences. I realize other Subaru dealerships are farther away, More

by MichaelV
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Unknown
Oct 22, 2025 -

Mike Shaw Subaru Greeley responded

Michael, thank you for taking the time to share such detailed feedback. I’m truly sorry to hear about both of your experiences and the ongoing frustration with scheduling, communication, and follow-through during your service visits. That’s not the standard we aim to provide, and I completely understand your disappointment. I’d like to review your visits personally to ensure your concerns are addressed and to help restore your confidence in our team. I’ll be reaching out, but please feel free to contact me directly at your convenience. - Justin Radlick, General Manager, 970-475-6501

Oct 24, 2025 -

MichaelV responded

Thank you, Justin, for replying to my review. It’s been a couple of days since your comment, and—unsurprisingly—I haven’t heard from you or anyone else at the dealership. You’ve already lost me as a customer, so don’t waste your time contacting me. Instead, I hope you’ll consider the following changes to reduce the number of unsatisfied customers like myself: • Hire or designate someone to perform quality control checks on every vehicle before it’s returned to the customer. Their job must be to confirm that all service work has been completed correctly, customer preferences have been reset to their original state (maintenance reminder, seat position, mirrors, entertainment, and climate control systems), and the vehicle is in better condition than when it arrived. Trust me, customers will be much happier, and your Net Promoter Score will thank you. • Use the appointment system for what it’s meant to do. The online scheduler should reflect your actual workload and technician availability, not a never-ending sea of open time slots. When every day looks identical, it tells customers nothing about how busy you are and sets everyone up for disappointment. • Respond to negative experiences promptly. Don’t let customers walk out unhappy and then hope they’ll forget about it. That’s how you end up with multiple negative reviews across the internet. It’s bad for business and worse for your reputation. It’s far more expensive to find new customers than it is to keep existing ones happy. Hopefully, these are changes you’ll actually consider, because I can assure you, the current approach isn’t working.

December 20, 2024

Frank was my salesman; he was very knowledgeable about Subarus and their features. Frank was a delight to work with because he was not pushy or overbearing. More

by Tmart
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frank Brewster, Blaine Trimbach
December 09, 2023

Frank was a fantastic salesman. He wasn’t pushy at all and he was so friendly!! More

by DKid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Brewster
December 03, 2023

Excellent experience! Frank was super patient and knowledgable. He took the time to break everything down we needed to know, but also took time to include our kids during More

by stephenatherton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Brewster
December 01, 2023

Our car buying experience at Mike Shaw Subaru was so easy from choosing the car to the paperwork and then follow up in helping us know how to best use this high-tech piece of equipment we just bought! Frank More

by Amazedbygrace7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Brewster
November 07, 2023

Tank you Mr. Frank for your help and support you gave me to get my dream first car ever. And did beyond that 👏 I really appreciate for your kind and caring, and More

by Maryam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Brewster
October 04, 2023

Thank you for Mr. Brad..from Mechanic Services, he was amazing and good customer service, he was kind and very helpful..will recommend him ..bless his heart..more power More

by cmair621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr.Brad
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