Where to begin.... (TL:DR - skip these guys completely)
First, we'll start with cultural and, dare I say, ethical issues. A TRD Pro Tundra was listed as available, which I inquired about. Was told it was ready for a test drive, and they would gladly set up the appointment. We live about 3.5 hours/220ish miles away, so I asked that the vehicle be secured and the test drive/appointment set up for monday morning. All confirmed, so we hit the road first thing Monday AM. I emailed ahead of time confirming we were on our way, so there was no concern of us skipping. Johnny replied and said he was ready for us. We arrive to be told the truck had sold a week ago 'BUT! We have another white Tundra with a great package ready to go!". No. Sir. I knew what i wanted, and you told me it was available. I politely (first mistake) expressed my frustrations asked not to be contacted again, and we promptly left.
I received an email about 20 minutes later apologizing, stating he'd found another one locally that was identical which the dealership could trade for. I (second mistake) asked him to confirm, and immediately notify me, since we were grabbing a quick lunch before heading back. He promptly provided the build sheet with the additional options, and said he was working solely on getting that vehicle to his dealership. Fast forward 2 hours, 3 emails, promises of personal pickup and expeditious paperwork, he said the truck can't be physically released until the following morning, but due to the issues, they will deliver the vehicle to me, free. Fine.
Tuesday AM, I text at 10am and am told "Been working it since first thing, I'll have an update for you shortly". Final mistake. Not a single reply since. I contacted once more, asking to simply confirm if it will happen or not, and I've heard nothing.
Here is the long and short of it. I was lied to, in order to get me to the dealership and they knew full well how far away we were, what my intentions were, and it was just misleading. Second of all, they're leaving sold trucks online for expended periods (I'll give you 24-48 hours from sale, tech department, to remove a vehicle from online inventory, even though thats borderline inexcusable. Don't @ me) solely to drive internet traffic, phone calls, contact harvesting, and clicks. Its 100% clickbait. Yes, their vehicle inventory, including sold vehicles, is exactly the same as those stupid facebook "You'll never guess what XXX said while filming their latest blockbuster!".
The latter is my biggest issue with the dealership. It is also why I included the sales manager in this review. Mike Shaw Toyota has allowed a culture to develop and act this way. Nefarious tactics. Shady methods. Downright misrepresenting their product (inventory) to attract buyers and traffic. Mike Shaw Toyota is a shame to the brand of Toyota, to the honest dealerships out there, and intensely worthy of the title "Stealership". Avoid them. Heck, don't just avoid them, but warn your friends and family to stay away as well.
By the way, I called nearby, and found the TRD Pro they claimed was now theirs, and bought it. Free delivery to Houston, and everything handled within a half hour, this morning. Thats how you do business.