Mike Shaw Toyota

BUYER BEWARE - Fraudulent Misrepresentation of Vehicle Condition** I purchased a 2013 Toyota Corolla on June 12, 2025, from Mike Shaw Toyota for $10,500 after their salesperson texted me that the vehic Condition** I purchased a 2013 Toyota Corolla on June 12, 2025, from Mike Shaw Toyota for $10,500 after their salesperson texted me that the vehicle was in "mint condition." Since I live 3.5 hours away, I had to rely completely on their word and the photos they sent me. **What They Promised:** - Texted "mint condition" - Sent selective photos hiding damage - Assured me there were no issues when I specifically asked **What I Actually Received:** - Extensive paint deterioration and rust formation across THE ENTIRE roof, hood, and trunk - One bad tire (told all tires were "good condition") - Non-working tire pressure monitoring system - Suspension needing replacement within a year **The paint damage is so severe that bare metal is showing and rust is forming. This is NOT normal wear - this is obvious damage that existed when they sold it to me.** **Deceptive Sales Practices:** - Made me pay the full $10,500 BEFORE allowing me to sign the contract - Deliberately took photos that hid the extensive roof/hood/trunk damage - Claimed "mint condition" while knowing about obvious paint failure - Discovered all issues within 24 hours of delivery **Financial Impact:** Professional estimates show $3,000-$5,000 needed to repair the paint damage they concealed. I specifically bought this car because I needed something reliable that wouldn't need immediate repairs. **This wasn't just poor disclosure - this was deliberate fraud.** The paint deterioration covers 50%+ of the vehicle's visible surfaces. Any honest inspection would have revealed this damage immediately. **I am currently pursuing resolution through legal channels and regulatory complaints.** **AVOID THIS DEALERSHIP.** Their "mint condition" promise was worthless, and they use high-pressure tactics like demanding full payment before contract signing. Don't make the same mistake I did - inspect any vehicle thoroughly before purchase, because Mike Shaw Toyota cannot be trusted to honestly represent their inventory. **UPDATE: Dealer agreed to allow me to return the vehicle for a full refund** More

Five star rating for Antonio at Mike Shaw Toyota Calallen. I had been looking for a new vehicle with certain features for about a month, and he not only listened, we test drove some, and then he ca Calallen. I had been looking for a new vehicle with certain features for about a month, and he not only listened, we test drove some, and then he called me as soon as “the one” came in. I really appreciate that he was patient, didn’t try to talk me into settling for something else, and he also took the time to show me what everything did inside the vehicle after I purchased it. It was a great experience dealing with Antonio! More

Mike Garcia and Abel Padilla made our experience at Mike Shaw Toyota fun and stress free. We enjoyed ourselves so much time flew buy and we were done before we knew it. Thank you Abel for make this deal hap Shaw Toyota fun and stress free. We enjoyed ourselves so much time flew buy and we were done before we knew it. Thank you Abel for make this deal happen and thank you Mike for helping make an informed decision. More

We loved our experience with Sweet at Shaw Toyota. She was incredible to work with and went over and above to make sure all questions were answered. She went over and above and would recommend the se She was incredible to work with and went over and above to make sure all questions were answered. She went over and above and would recommend the service at this dealership over any of the dealerships we visited in Austin. More

I saw a car I liked online so I went by the store. No salesman were there yet. They told me come back later. Went got breakfast, ate and came back. I drove around for a minute before stopping at the u No salesman were there yet. They told me come back later. Went got breakfast, ate and came back. I drove around for a minute before stopping at the unit I wanted. It was cold. Nobody would come out. Finally, somebody came walking towards me so I walked towards him. He said he was a customer. I got back to my car parked in front of store. I walked in and chased down a salesman. No test drive. He filled out some paperwork discussed some numbers, drove my trade...a black on black on black 2018 Ford Explorer XLT 75k miles in very good condition. He said he would have an answer for me later. Later he called me. Salesman said your car is ready come get it. Done deal. I get there and I get accused of stealing someone's article of clothing that they have me on tape. I said BS call the cops. They didn't. Now they want a thousand or more so down than what was agreed. Done deal? I drove from kingsville to calallen for nothing. Came home empty-handed, a tank of gas lighter and humiliated. "En donde se compra con mucho gusto." I'm a Combat Veteran Mr Shaw. Thanks alot. More

Victor Espindola is the very best you can ask for! His customer service and efficiency is excellent! We will not go to anyone else he has made are family loyal customers for life!!! His customer service and efficiency is excellent! We will not go to anyone else he has made are family loyal customers for life!!! More

After 4x in the service dept for the same problem we finally got the vehicle back with bolts missing from the vehicle stopped by state trooper to warn me of the hanging piece from my vehicle. Safety iss finally got the vehicle back with bolts missing from the vehicle stopped by state trooper to warn me of the hanging piece from my vehicle. Safety issue please get it repaired the officer said. They completely forgot to put 9-11 bolts back on my vehicle. Not only did they have my vehicle longer then I drove it now this More

I dislike dealing with this dealership, it takes over 2 hours for a scheduled oil change. No communication what so ever. Love my vehicle hate the service. hours for a scheduled oil change. No communication what so ever. Love my vehicle hate the service. More

I didn’t get much done, tire rotation and car inspection. However, I didn’t notice until I drove away. They supposedly wash the car after service. Well, I guess they sprinkled my car with water which made my However, I didn’t notice until I drove away. They supposedly wash the car after service. Well, I guess they sprinkled my car with water which made my car look awful. The dust just clung to my car. I take care of my car. I have it handwashed routinely. Very disappointed and angry at how my car looks right now. You’d think Toyota would take more pride in their work. More

I purchased my son's vehicle from Jarret, he was very professional and we really appreciate him. I decided my son's vehicle since he is navy bootcamp, I sold his vehicle through Ms Alaina,since my son' professional and we really appreciate him. I decided my son's vehicle since he is navy bootcamp, I sold his vehicle through Ms Alaina,since my son's name on the vehicle, she needs his signature, which understand, also told her that since he is in the bootcamp,im not sure he will return those documents sooner...well,today,I found out that I'm the one responsible to pay the loan amount until they actually send them a check..I already sold the vehicle and why I still paying the loan??? she didn't explain nothing and very unprofessional. I'm beyond disappointed the way she handle and I will not purchase or deal with this company since I had this experience. More