Mike Shaw Toyota

After 4x in the service dept for the same problem we finally got the vehicle back with bolts missing from the vehicle stopped by state trooper to warn me of the hanging piece from my vehicle. Safety iss finally got the vehicle back with bolts missing from the vehicle stopped by state trooper to warn me of the hanging piece from my vehicle. Safety issue please get it repaired the officer said. They completely forgot to put 9-11 bolts back on my vehicle. Not only did they have my vehicle longer then I drove it now this More

I dislike dealing with this dealership, it takes over 2 hours for a scheduled oil change. No communication what so ever. Love my vehicle hate the service. hours for a scheduled oil change. No communication what so ever. Love my vehicle hate the service. More

I didn’t get much done, tire rotation and car inspection. However, I didn’t notice until I drove away. They supposedly wash the car after service. Well, I guess they sprinkled my car with water which made my However, I didn’t notice until I drove away. They supposedly wash the car after service. Well, I guess they sprinkled my car with water which made my car look awful. The dust just clung to my car. I take care of my car. I have it handwashed routinely. Very disappointed and angry at how my car looks right now. You’d think Toyota would take more pride in their work. More

I purchased my son's vehicle from Jarret, he was very professional and we really appreciate him. I decided my son's vehicle since he is navy bootcamp, I sold his vehicle through Ms Alaina,since my son' professional and we really appreciate him. I decided my son's vehicle since he is navy bootcamp, I sold his vehicle through Ms Alaina,since my son's name on the vehicle, she needs his signature, which understand, also told her that since he is in the bootcamp,im not sure he will return those documents sooner...well,today,I found out that I'm the one responsible to pay the loan amount until they actually send them a check..I already sold the vehicle and why I still paying the loan??? she didn't explain nothing and very unprofessional. I'm beyond disappointed the way she handle and I will not purchase or deal with this company since I had this experience. More

Rates are low because of bad customer service . Don’t ever buy GAP insurance from them ever buy GAP insurance from them More

Was in talks with a salesman here for a couple days, took some time off work to go talk in person and test drive a truck on a Saturday. Waiting to hear back all Monday while they "work on trade numbers." Tex some time off work to go talk in person and test drive a truck on a Saturday. Waiting to hear back all Monday while they "work on trade numbers." Text the salesman Monday to reach out and tells me he's with other people and sent my trade to a manager to see if they could get more. Didn't hear anything all Tuesday. Check the site Wednesday and the truck I was interested is no longer on it, kinda iffy to not let me know to stop wasting my time there. Guess their trade in values are not as "VERY VERY aggressive" as he said. More

Learn from our pain, and never buy a car from these scammers, especially if you are a female. Anything they promise to fix before "letting" you take it home will be "broken" after you leave them your m scammers, especially if you are a female. Anything they promise to fix before "letting" you take it home will be "broken" after you leave them your money. They obviously count on the fact that the used car buyer isn't likely to have the money to sue them. Don't think the "big car dealer" "we have our reputation to uphold" argument holds at Mike Shaw Toyota. It most certainly does not! More

I bought a used vehicle, after a few days started having some issues. I took it to the service department with appointments and promised to provide a loaner. I've been there four times, loaner after schedul some issues. I took it to the service department with appointments and promised to provide a loaner. I've been there four times, loaner after scheduling every appointment. Keep giving me the run around! Worst service!!! More

My husband and I just purchased a 2021 Toyota 4WD Tacoma on 2-10-'21 and had a good experience with Kenneth Stoney, our salesman. Mike Shaw Toyota had little to no Tacomas on their lot because of the high d on 2-10-'21 and had a good experience with Kenneth Stoney, our salesman. Mike Shaw Toyota had little to no Tacomas on their lot because of the high demand for them at this time. They were being sold before arrival. They ordered one for us to our specifications and it arrived much sooner than expected. So far, so good!! Mr. Stoney is the MAN to deal with as far as we are concerned. Very pleasant to work with. More

Where to begin.... (TL:DR - skip these guys completely) First, we'll start with cultural and, dare I say, ethical issues. A TRD Pro Tundra was listed as available, which I inquired about. completely) First, we'll start with cultural and, dare I say, ethical issues. A TRD Pro Tundra was listed as available, which I inquired about. Was told it was ready for a test drive, and they would gladly set up the appointment. We live about 3.5 hours/220ish miles away, so I asked that the vehicle be secured and the test drive/appointment set up for monday morning. All confirmed, so we hit the road first thing Monday AM. I emailed ahead of time confirming we were on our way, so there was no concern of us skipping. Johnny replied and said he was ready for us. We arrive to be told the truck had sold a week ago 'BUT! We have another white Tundra with a great package ready to go!". No. Sir. I knew what i wanted, and you told me it was available. I politely (first mistake) expressed my frustrations asked not to be contacted again, and we promptly left. I received an email about 20 minutes later apologizing, stating he'd found another one locally that was identical which the dealership could trade for. I (second mistake) asked him to confirm, and immediately notify me, since we were grabbing a quick lunch before heading back. He promptly provided the build sheet with the additional options, and said he was working solely on getting that vehicle to his dealership. Fast forward 2 hours, 3 emails, promises of personal pickup and expeditious paperwork, he said the truck can't be physically released until the following morning, but due to the issues, they will deliver the vehicle to me, free. Fine. Tuesday AM, I text at 10am and am told "Been working it since first thing, I'll have an update for you shortly". Final mistake. Not a single reply since. I contacted once more, asking to simply confirm if it will happen or not, and I've heard nothing. Here is the long and short of it. I was lied to, in order to get me to the dealership and they knew full well how far away we were, what my intentions were, and it was just misleading. Second of all, they're leaving sold trucks online for expended periods (I'll give you 24-48 hours from sale, tech department, to remove a vehicle from online inventory, even though thats borderline inexcusable. Don't @ me) solely to drive internet traffic, phone calls, contact harvesting, and clicks. Its 100% clickbait. Yes, their vehicle inventory, including sold vehicles, is exactly the same as those stupid facebook "You'll never guess what XXX said while filming their latest blockbuster!". The latter is my biggest issue with the dealership. It is also why I included the sales manager in this review. Mike Shaw Toyota has allowed a culture to develop and act this way. Nefarious tactics. Shady methods. Downright misrepresenting their product (inventory) to attract buyers and traffic. Mike Shaw Toyota is a shame to the brand of Toyota, to the honest dealerships out there, and intensely worthy of the title "Stealership". Avoid them. Heck, don't just avoid them, but warn your friends and family to stay away as well. By the way, I called nearby, and found the TRD Pro they claimed was now theirs, and bought it. Free delivery to Houston, and everything handled within a half hour, this morning. Thats how you do business. More