Mile High Acura

Mark Jarvis is the primary reason I bring my Acura to Mile High for service. His professionalism and attention to detail is second to none.My RDX is always well taken care of and Mark is always there to Mile High for service. His professionalism and attention to detail is second to none.My RDX is always well taken care of and Mark is always there to answer all of my questions.I recommend Mark to all my friends who own Acuras. More

I bring my MDX to Mile High Acura for all its maintenance and repair needs, in large part because of the service provided by Mark Jarvis. Mark is always friendly, helpful and reliable. He consistently goes and repair needs, in large part because of the service provided by Mark Jarvis. Mark is always friendly, helpful and reliable. He consistently goes above and beyond to ensure that I understand what repairs my vehicle needs, how long they will take, the cost of the repairs, and the best course of action in the event there is a choice to be made. Mark also works around my schedule so that the maintenance or repairs can be completed with little interruption to my busy schedule. More

I thought the customer service was outstanding. I had to visit the service department due to remote key problems. Although no resolution was found, the auto technician and the customer service representati visit the service department due to remote key problems. Although no resolution was found, the auto technician and the customer service representatives appeared to do everything in their power to attempt to find the problem. A subsequent appointment was scheduled for a second opinion, but I do believe the individuals that worked with me that day did everything they possibly could. I was only charged for issues with the car that were repaired. I was not charged for the extra 2.5 hours of diagnosis and troubleshooting the Mile High Acura personnel completed on the car. Thanks for the help. More

Please ask your manager, Yuri, for a copy of the glowing review of my recent and ongoing service experience with Mile High that I recently emailed to him. I would hope he shared my email/comments with thos review of my recent and ongoing service experience with Mile High that I recently emailed to him. I would hope he shared my email/comments with those mentioned, especially including Mark and Loretta, both of whom I singled out as consistently providing exceptional, courteous, and professional service. And they both have delightful demeanors—undoubtedly not easy to maintain given the pace and stresses they encounter in their jobs. More

Mr. Jarvis is very knowledgeable and friendly. he is very professional and takes the time to explain what needs to be done. He is the reason that I go to Mile High Acura. I had major damage to my NSX very professional and takes the time to explain what needs to be done. He is the reason that I go to Mile High Acura. I had major damage to my NSX and Mr. Jarvis explained in great detail what needed to be done and why. More

Matthew Heintz was excellent in his handling of the presentation of getting a quality used car through a detailed explanation of what to expect to what we were getting. Also, after the sale, Matthew s presentation of getting a quality used car through a detailed explanation of what to expect to what we were getting. Also, after the sale, Matthew sot us into the vehicle and explained all the buttons and gizmos that we would be dealing with, from the radio to the dash to all the controls to operate this car. My wife and I feel we were treated with the utmost respect and not just as any client, but as an ongoing (future) customer. In all our years of car purchases, we have never received the handling and walk through, nor the receipt of information about the vehicle that we just purchased. Also, the ongoing personal touches that the salesperson has taken the time to insure our satisfaction has been above and beyond any experiences we have had at any time. More

Mark Jarvis has always provided personalized service with a smile. I've worked with Mark for a few years now and I have to say his warm and bright personality make visiting Acura more of an experience than a smile. I've worked with Mark for a few years now and I have to say his warm and bright personality make visiting Acura more of an experience than a chore. Mark welcomes me to use the waiting area with Wi-Fi, beverages, and snacks which makes my wait much more comfortable. During repairs that require my car to stay for extended periods, Mark provides a very nice loaner car that he thoroughly orients me to before I take off. Mark is in contact with me every step of the way, calling me with information on the repairs, the expected duration of serving, and details on pricing. He kindly welcomes my questions and presents answers without using automotive jargon outside of my realm of understanding. He advises me of cost-saving alternatives whenever possible. When I pick up my car it's nicely washed and vacuumed and when weather does not allow for a washing, Mark kindly offers a coupon to return for a cleaning when the weather permits. I am glad to have Mark as my service contact and am appreciative of the first-rate service he provides each time I visit Acura. More

We have purchased four cars at Mile Hi. The sales staff is very knowledgable, helpful, considerate and not overbearing. The Service Department is exceptional. Our service representative, Mark Jarvis, stays is very knowledgable, helpful, considerate and not overbearing. The Service Department is exceptional. Our service representative, Mark Jarvis, stays in contact with us throughtout the year and makes certain that our cars are well maintainedon a timely basis. This is a good dealership with a great product. More

Mile High Acura has always provided me with excellent customer service. They accommodate with a loaner car when appropriate and available and offer a comfortable waiting area. The expectations for the wa customer service. They accommodate with a loaner car when appropriate and available and offer a comfortable waiting area. The expectations for the waiting time are set accurately. Overall great service! More

I am very picky about who services my vehicles. Although I don't work in the automotive industry I once graduated from a two year automotive school and I service my other two cars myself. Trust is an impor I don't work in the automotive industry I once graduated from a two year automotive school and I service my other two cars myself. Trust is an important aspect of where I take my vehicles. While shopping for a new Acura, I contacted every dealership within a fifty mile radius of my home and I feel that the experience I received from Mile High gained my trust and confidence. When I bought my new Acura from Mile High,everything from the buying experience to the service was outstanding. I bring my Acura to Mile High for all of my service because of the quick,accurate and courteous service that I receive. Mark Jarvis in particular stands out as the reason I go to Mile High and his boss Steve Cain has gone out of his way to provide the ultimate customer experience. My next SUV will be an Acura and will come from mile high. Keep up the good work, H Wong More