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MileOne Heritage Collision Center

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2 Lifetime Reviews

9428 Reisterstown Road, Owings Mills, Maryland 21117 Directions
Sales: (866) 776-1395

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2 Reviews of MileOne Heritage Collision Center

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March 12, 2011

"I was at the dealership for 5 hours when I purchased my..."

- baughman66

I was at the dealership for 5 hours when I purchased my New vehicle. The salesman, Eric, was great and went above and beyond. His manager, however, slowed the process down significantly dragging his feet through the whole experience. When the vehicle was brought back down to install the tow package and running boards the manager also handled this situation poorly causing increased phone time, headaches, and stress. Throughout this portion of the experience Eric continued to go above and beyond trying to make it right. Advise for those buying from this dealer: A. Work with Eric B. Bring your smart phone so you can have real time numbers to negotiate with management (and do your research ahead of time so you know exactly what type of deal you want when you start the process) C. Allow plenty of time

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Recommend Dealer
Yes
Employees Worked With
Eric Larrimore
December 07, 2009

"The customer service I expected and the lack of..."

- onthedlent

The customer service I expected and the lack of professionalism that was displayed is completely unacceptable at the MileOne collision Center on Reisterstown Road. On October 9, 2009 I was faced with a difficult situation. I hit a curb damaging two wheels and tires on the same side of the car. While doing this to keep the insurance company uninvolved I bought four wheels and tires and installed them myself. In this attempt I over torqued the left front wheel causing the wheel and tire to fall completely off the car. With this turn of events I was forced to file two separate claims on my car to rectify this problem. I worked for Saturn of Ellicott City for 2 years and loved every minute of it but due to the unfortunate turn of events that General Motors is going through I resigned. But the one thing that I loved about the MileOne Company and Saturn is that they seemed to genuinely care about their customers. After waiting 3 weeks I finally received my car on November 13th to find that having a normal driving experience was not in my immediate future. The followings events occurred: ? Bubble in the tire. ? No hubcaps on the car. (the hubcaps were actually left on my passenger seats). ? The tire pressure monitor was not working. ? Different set of wheels and tires on car. ? Missing wheels and tires that were in the car. I was very upset to see my car in this state after 3 weeks and two claims. Ed( Manager) and Rob(Service Technician) refused to try to rectify this problem of mine and I left defeated, disrespected, and taken advantage of. I would have been able to rectify these issues fairly easily if one of the wheels and tires were not missing from my vehicle. Now I am faced to purchase another wheel and 2 tires and a wheel alignment after 2 claims and $1116 paid out of pocket. All I wanted is the wheel that was wrongfully taken from me and to have my car look and drive the way it was before the accident so I can make this situation finally end. These are the facts about the accident: ? On the night/morning of the accident I the tow truck driver from Road Side Assistance dropped me off at home.(So I know everything was inside the car) ? Saturn of Owings Mills received the car on the 15th of October. ? Saturn of Owings Mills had the car towed on Wednesday the 21st of October. ? The accident happened on the passenger side of the car leaving me with 2 wheels and tires on the drivers side. ? I bought four the night the wheel fell off. Statefarm replaced 2 wheels and tires which should leave me with four stock wheels and four chrome rims. Thank you for time, patience and understanding in looking into this matter.

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Recommend Dealer
No
Employees Worked With
Ed(Manager) and Rob(Service Technician)
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