Millennium Honda - Service Center

Great customer service I bought my car from this dealership and i always take my car to them for any kind of servicing. Last time I went there for an oil change. I had been I bought my car from this dealership and i always take my car to them for any kind of servicing. Last time I went there for an oil change. I had been helped by Estherlin Rodriguez. She was very friendly and helpful. Not only this time she helped me twice before and my experiences with her was always great. She even gave me a 10% discount on the last oil change. She is an all star customer representative. More

Great service Came for a routine oil change and was in and out. Estherlin always takes good care of me when I visit the service department. Highly recommend seeing Came for a routine oil change and was in and out. Estherlin always takes good care of me when I visit the service department. Highly recommend seeing her for your vehicle needs. More

Nice... she advise me with all. Claritza helped me with all my suggestions and now on I will come back for my future services She did a great job. Gracias a claritza Claritza helped me with all my suggestions and now on I will come back for my future services She did a great job. Gracias a claritza More

Great experience all around I have had the pleasure of receiving her exceptional service twice. She was very friendly and knowledgeable. Took the time to explain what would be pe I have had the pleasure of receiving her exceptional service twice. She was very friendly and knowledgeable. Took the time to explain what would be performed on my car and how long it would take to get it done. Definitely would recommend Claritza and the dealership. More

Great service Went in for a recall and was helped by Claritza who was nothing short of amazing. The service was was relatively quick for a Saturday. Went in for a recall and was helped by Claritza who was nothing short of amazing. The service was was relatively quick for a Saturday. More

Excelente servicio el de hoy en millennium honda. Claritza me atendió súper bien La recomiendo a todo el mundo Eficaz y rápido. Cinco estrellas son muy pocas servicio el de hoy en millennium honda. Claritza me atendió súper bien La recomiendo a todo el mundo Eficaz y rápido. Cinco estrellas son muy pocas para claritza More

Went in to have vtm4, and abs lights checked I have been putting this off for a month..just thinking about this was giving me anxiety..i was there on a sat at 7am and was pleasantly surpised how I have been putting this off for a month..just thinking about this was giving me anxiety..i was there on a sat at 7am and was pleasantly surpised how quick they got the 20 cars ahead of me and behind me inside..claritza was amazing she saw how my anxiety was starting to show..but she took care of everything she got me a loaner car so i was still able to make it to work..didnt expect my car back till monday..well it got done before 5pm today she broke down and explained everything on the bill to me..i didnt even know i had 2 warranties on truck..claritza you are my zen thank you so much for all your help today.. More

Outstanding customer satisfaction I went to Millennium Honda this afternoon for 2 reasons a) the battery on my CRV keyless was running low. b) I wanted to install bluetooth in my car I went to Millennium Honda this afternoon for 2 reasons a) the battery on my CRV keyless was running low. b) I wanted to install bluetooth in my car in regards to my phone. For the 2 minor things , they wanted me to sit down, wait until someone can come to help me. I said it's not possible, I am not here for oil change, or major issues , why do I have to wait so long. I asked to see Liliann. Upon explaining why I am here for, she called a technician to have my phone linked to the bluetooth in the car. That was done 1 2 3. It did not take not even 2 minutes. In regards to the battery of on my car key, she went with me to the part center to have it replaced. Though I paid for the battery, I truly believe that it is Honda responsibility to change the battery. The battery should have been covered under the manufacturer guarantee. I figuratively put my boxing gloves on, ready to call Honda Headquarters to speak to the highest supervisor, to vent my frustration. At this point, I did not care how long it would have taken to reach a supervisor, I was ready to wait for hours and hours. Until now, I am adamant about it, the battery should have been covered by the manufacturer. I told Liliann straightforward this is unfair to pay for the battery; she said, I will take care of that, don’t worry. Have I not taken care of you in the past? She said. Those words only made me put my boxing gloves down. She did some magic, and got me some discount and I agreed to pay for the remaining amount. This is what I called Outstanding Customer Care. An employee who knows how to de- escalate a customer’s frustration, help me save time, and solve the problem at the same time. The way she addressed me as customer, the time and effort she invested in helping me, the promptness for resolving the issue, are simply priceless. She even asks me how my family is doing. That shows care and not someone who is here to get your money. Those little things count a great deal to a customer. As long as Liliann is at Millennium Honda, that’s where I will go to service my car. More

2014 Honda Accord lx service Claritza always takes care of my Honda on time and she keeps me updated with the status of the vehicle while it's in service. Overall the service is e Claritza always takes care of my Honda on time and she keeps me updated with the status of the vehicle while it's in service. Overall the service is excellent. More

Estherlin Rodriguez-Outstanding Customer Service!!! Esther is an outstanding customer service representative and make you feel like at home. She is courteous, professional and always greets me with a be Esther is an outstanding customer service representative and make you feel like at home. She is courteous, professional and always greets me with a beautiful smile. I dropped my car off on October 3rd to be checked up and she kept me posted about the status of the service. GREATLY APPRECIATED IT!!! She is friendly and always willing to help you! Esther is a valuable asset for your business!! Thanks so much!! More