Millennium Honda - Service Center

Great Paul was great. He kept talking to me while my car was being serviced so it didn't even feel like the wait was long. He also helped me out by giving m Paul was great. He kept talking to me while my car was being serviced so it didn't even feel like the wait was long. He also helped me out by giving me other important details about maintaining the car that I had no clue about. Anytime I go in for servicing I'm just going to ask is Paul available. He really makes you feel like more then just a customer. Very good guy ! More

Truly AMAZING Customer Service and Efficiency!!! I am truly appreciative of the great service I received while at Millennium Honda. I usually NEVER write reviews; i'm never compelled to. However, a I am truly appreciative of the great service I received while at Millennium Honda. I usually NEVER write reviews; i'm never compelled to. However, after experiencing the great customer service by Sueheddy and Billy, it would be an injustice not to write a review! I came here to get my car serviced because I was sick and tired of being told that nothing was wrong with my car by another service center in Woodside Queens. {not going to mention their name, although you probably have a clue.] Amongst a myriad of problems, my car would shake a lot during idle and reverse gear, the ride was VERY bumpy and might have needed strut replacement. After entering the service center, [which had no long lines] I was directed in the right direction and was actually acknowledged as a human being waiting to be seen. I was already surprised by that fact and did not expect the amazing customer service I was about to receive. Sueheddy promptly called me up to the desk and I started to list all the issues with the car. She was patient with me while I was being emotional about the other service center which would never "find any problems" with my vehicle. She told me it would be a couple of hours and I said that's more than fine. Only an hour later she briefed me on things that were wrong: ALL [4] SHOCKS/STRUTS and a side engine mount was broken. I was glad I have Honda Care when she told me that because all that was covered. Sue told me that they would order the parts and the car would be ready in 2 days. In my mind, I did the math and made peace with the fact that it might be 4-5 days, knowing these service center quotes. But I was surprised again. Sue told me the car would be ready by Tuesday, lo and behold; the car was ready on Tuesday at 2:35 PM... Sue epitomizes what great customer service is and from the looks of it, it seems like the whole service center has a good culture in helping out their customers and have a great sense of urgency to solving problems. I will always appreciate the help I received!!! P.s. Billy Arnold, the service mechanic actually spoke to me [I've never seen a mechanic speak to anyone] about my vehicle and even told me to remove my bumper guard because theyd give my car a wash after they fixed the issues. Another great example of Customer Service and Urgency!!! More

Great Customer Service Sueheddy was professional and pleasant. She was surprisingly knowledgeable and is a great representative of what customers service means; always genui Sueheddy was professional and pleasant. She was surprisingly knowledgeable and is a great representative of what customers service means; always genuinely helpful. Thanks for the service ! More

Great experience Paul was amazing. He got my car right in and i was done within an hour. all the work was done correctly and i have no complaints. i will certainly be Paul was amazing. He got my car right in and i was done within an hour. all the work was done correctly and i have no complaints. i will certainly be using Paul in the future. More

Great They were very professional. They also kept me up to date with what was wrong with my car. Definitely gonna go back. Thanks for everything They were very professional. They also kept me up to date with what was wrong with my car. Definitely gonna go back. Thanks for everything More

Customer care Paul is a great customer care person. He is easily accessible at all times and will go out of his way to ensure your needs and concerns are met, Paul is a great customer care person. He is easily accessible at all times and will go out of his way to ensure your needs and concerns are met, More

very good service, Sueheddy was terrific very good service, service was terrific, very professional time and service was what was predicted. no surprises They got me out of there as quick very good service, service was terrific, very professional time and service was what was predicted. no surprises They got me out of there as quickly as possible. More

Good service On the phone and in the Service Department, Millenium was professional, courteous, knowledgeable, and quick. Special thanks to Sueheddy for her friend On the phone and in the Service Department, Millenium was professional, courteous, knowledgeable, and quick. Special thanks to Sueheddy for her friendliness and helpfulness! Highly recommend. More

Excellent customer service For years i have been bringing my car to Millenium Honda for services issues, due to their efficiency. I normally do not take time out of my day to wr For years i have been bringing my car to Millenium Honda for services issues, due to their efficiency. I normally do not take time out of my day to write reviews, however, during my last 2 visits to this location i was assisted by Sueheddy Pilier. I have never received such exceptional customer service as i did, on both occassions, with her. Not only was she diligent and professional in handling my requests, but her effervescent demeanor made my experience a pleasure. I normally encounter extensive waits when i drop my car off for service issues, on my last 2 visits i was in and out within an hour or so. Maybe it was a coincidence, or maybe it was Sue 😉. She is a superb addition to the team. More

Recall service From start to finish I cant imagine being treated with as much courteous and efficient service. Naidean informed me of what was going to happen, when From start to finish I cant imagine being treated with as much courteous and efficient service. Naidean informed me of what was going to happen, when it was going to happen and approximately how long it would take, all with a most pleasant smile. What an asset. More