Millennium Honda - Service Center

VERY RUDE CUSTOMER SERVICE REP I WAS AT THE DEALER TODAY AND WAS TREATED VERY DISRESPECTFUL BY THIS SERVICE ADVISOR . HE KEPT YELLING BAT ME WHEN I JUST CAME TO GET MY CAR CHECK OUT I WAS AT THE DEALER TODAY AND WAS TREATED VERY DISRESPECTFUL BY THIS SERVICE ADVISOR . HE KEPT YELLING BAT ME WHEN I JUST CAME TO GET MY CAR CHECK OUT .SHOULD NOT BE WORKING WITH CUSTOMERS More

Great Service I brought in my Accord Hybrid for service. Yves G. was very helpful and professional in his service. Just had to wait longer than usual. I brought in my Accord Hybrid for service. Yves G. was very helpful and professional in his service. Just had to wait longer than usual. More

Great service I went to the service dept to replace my airbag, and everyone was very friendly, efficient, and clear. Lillian Hamilton was especially great, since t I went to the service dept to replace my airbag, and everyone was very friendly, efficient, and clear. Lillian Hamilton was especially great, since there was a confusion about my vin number, and she handled the problem professionally and quickly. She is an asset to the dealership. Paul Leavin 2158 Grove Street Merrick More

Excellent Lillian has made my last two visits very enjoyable. She's only been there for a short time but she's already a key asset to the service department. Lillian has made my last two visits very enjoyable. She's only been there for a short time but she's already a key asset to the service department. More

GOOD SERVICE I brought my Accord in for a new headlight and oil change. Nancy Zayas was courteous, timely and professional. The required work was completed satisfa I brought my Accord in for a new headlight and oil change. Nancy Zayas was courteous, timely and professional. The required work was completed satisfactorily. More

Great Service Adviser I haven't had a better experience with a service adviser as I had today with Nick Multari. He explained everything and took his time with us. He was f I haven't had a better experience with a service adviser as I had today with Nick Multari. He explained everything and took his time with us. He was friendly and pleasant. This is the FIRST time I have ever met the mechanic and was taken to my car to actually see what the problem was and how they were going to fix it. I was very impressed. I haven't had much faith in mechanics and/or service before today. Joe Cardillo was the mechanic who worked on my car and I would really like to deal with Nick and Joe every time I need to come in for my car. Thank you to both men. More

I am always satisfied with mu service at my dealership. For the past 2 years any time I had to have my car service I was please with my service. They are very concern with giving there best service. For the past 2 years any time I had to have my car service I was please with my service. They are very concern with giving there best service. More

Knowledgeable service adviser Very satisfied with their honesty. Didn't try to take advantage with the fine print. Problem was correctly diagnosed and work was done in timely manne Very satisfied with their honesty. Didn't try to take advantage with the fine print. Problem was correctly diagnosed and work was done in timely manner . More

Lillian Hamilton, took care of me even though the service ar ea was closed last night. I had planned on using the nite drop off, but i was really happy that Lillian took charge and helped me as I prefer to di ea was closed last night. I had planned on using the nite drop off, but i was really happy that Lillian took charge and helped me as I prefer to discuss the repairs my car needs in person as clarity in my explaining & her acknowledgement of what I needed helps tremendously! Lillian Hamilton; employee of the YEAR !! More

very bad service and non professional customer service I will start off saying the worst service that I got in my life time with a car dealer service. It took 6 to 7 hours with an appointment made to recei I will start off saying the worst service that I got in my life time with a car dealer service. It took 6 to 7 hours with an appointment made to receive services that my car did not need and the problem I came for was never fixed. I won’t recommend the Honda millennium to any person in the world. It started last Saturday. I had an appointment with them at 10.30. I took my car there because the rear rotor is making a really bad grinding sound when I turn the wheel to the right. This sound started recently after changing all my brake pads and rotors. I explained this to the service guys and told them exactly that the issue has to do with the breaking parts (pads, rotors or calipers) and that I was suspecting calipers failure because the other parts were new. After 5 long hours of waiting at the reception and with an appointment, the service guy came to me and told me that the differential fluid, brake fluid and the transmission fluid were contaminated and are behind that noise. I repeated myself and told them if they were sure of that, because the noise is a metal grinding and this noise started after changing the pads and the rotors. The mechanic confirmed that after changing the fluids, the noise will disappear. The cost was over $400 to change the fluids. So I told them just go for it. All what I wanted is my car fixed. 45 minutes later, the mechanic came and told me that the work was done and my car was ready. I asked him if he checked the brake pads and the rotors and if the noise was gone. He told me that he would do it before releasing the car. 30 minutes later, he came and he told me that the left rear caliper was stuck and the rear pads need to be changed. They did not have the calipers in stock so they told me that they needed to order it and that I have to bring my car back to be fixed. The job will cost over $500. I was so frustrated because you are in a dealer’s shop and all what I wanted is my car fixed, which did not happen. I paid the +$400 for services I did not need, and made an appointment for today (Tuesday) to replace the calipers and the pads. They told me that they will bring me my car in 3 minutes after washing it. 30 minutes later, my car is still in the garage. I inquired at the reception, they say that my car is ready and they sent somebody to bring it out. The guy came back and told me that a person from the service area will take it out in a while. Another 15 to 20 minutes, still no sign of my car. I was so pissed and went screaming at the reception. I needed my car out and explained to them that they were not professional in their services. After insisting that I need my car right away after spending the whole day at the dealer, the guy at the reception took me inside and showed me my car. The mechanic was still working on it. He finally found the main reason behind the whole noise. He told me that the rotors were after market and one of the rotors was touching the main cylinder to which it is attached to. I ordered my rotors and my brake pads from a Honda dealer. So I did not believe them. I asked them to give me a note that states that the parts are not original so that I can sue the dealer. But they were hesitating since they were not sure and they keep giving me excuses. The mechanic managed to fix some of the noise and they advised me to come to change the calipers. I made the appointment for today (Tuesday) at 7.15am though the guy at the reception told me that no appointment is needed. They will give me priority and they will fix the car fast. It won’t take so long. Still I made the appointment. I called them yesterday to make sure that the part arrived. They confirmed that they have it and I can come at 7.15 to do the replacement. I went this morning and asked them if the part was there, they say yes and if I wanted to leave the car. I said no, I’m waiting here and I need to know how long it is going to take. He told me it will be done by 9.30- 10.00 am. Because the part is here and they have to open the boxes (excuses that do not make any senses. I said no way; I am not staying here more than an hour because I am working. Then he called the part department, they told him that the part is not here yet. I just took my keys and left. All in all, it was the worst experience of my life with a Honda dealer. Please do not waste your time and your money in Honda millennium in Franklin Street, Hempstead, NY 11550. if there was a zero star, I will give it to them. More