Millennium Honda - Service Center

Victoria consistently exceeds expectations Victoria lopez has a super power. She has the unique ability to make customers feel like an MVP (Most Valued Person). she's amazing, all day, everyday Victoria lopez has a super power. She has the unique ability to make customers feel like an MVP (Most Valued Person). she's amazing, all day, everyday!! kudos to the management team for having an exceptional talent like Victoria on the team. she has the midas touch. More

2.5 hours for NY state inspection I dropped my car off for state inspection on Tuesday July 26th at 930 AM. The day prior, I went on their website and scheduled an appointment for 930A I dropped my car off for state inspection on Tuesday July 26th at 930 AM. The day prior, I went on their website and scheduled an appointment for 930AM, based on their advertisement to do so to "save time and money." I was greeted by the service agent who told me it was about an hour, hour and a half to get the car serviced. I asked if she was sure if it would be done by 11 AM as I was scheduled for work at 1130. She stated, "yeah, yeah, it's no problem." I returned to the premises at 1115 to inquire about the status of my car. The service agent said she wasn't sure how long it wold take. I did not leave their premises until noon. When the service agent told me my car was ready, it was only then she apologized, 2.5 hours later, for the delay, because they "only have one inspection machine." It would have been nice to know that bit of information ahead of time, so I could have rearranged my schedule accordingly and not have been late for work. And don't tell your customers a bogus wait time. Scheduling an appointment only sets you up to be disappointed. More

Good Service anf Fair Treament frrom Aldolin Cruz On Thursday July 20, 2016, as I started my 2015 Honda CR-V(2HKRM4h78FH635824) to go top work, I noticed that the oil life was less than 15% . There wa On Thursday July 20, 2016, as I started my 2015 Honda CR-V(2HKRM4h78FH635824) to go top work, I noticed that the oil life was less than 15% . There was clear indication of immediate service maintenance. Willing to avoid any complication of the existing problem, I took the car Millennium Honda service in Hempstead NY., with the prospect of missing work on that day. As soon as I got there, a service personnel staff ran to help me and then referred me to Mr. Aldolin Cruz as my service advisor. I exposed my problem to Mr. Cruz who promised to help me save my day of work. In about 30 minutes, my car was serviced and I was able to leave for work. I have no words to express my gratitude to Mr. Cruz and to Millennium Honda as well. I truly appreciated the diligence, professionalism, and friendliness of Mr. Cruz More

Friendly and helpful The title says it all. Paul helped me get my vehicle that was accidented to drive like it was new. Car doesn't pull and drives like new. He was very h The title says it all. Paul helped me get my vehicle that was accidented to drive like it was new. Car doesn't pull and drives like new. He was very helpful and took the time to explain everything and he always informed me of any changes. Recommend him to anyone who wants peace of mind with their service needs. More

happy customer thanks to yolanda, i got my oil change done very quickly and was on my way in no time. highly recommend coming here for service thanks to yolanda, i got my oil change done very quickly and was on my way in no time. highly recommend coming here for service More

Victoria Lopez is fantastic Victoria is always upfront and provides the best advice on what service is needed. She also does her best to help in regards to pricing. She really ta Victoria is always upfront and provides the best advice on what service is needed. She also does her best to help in regards to pricing. She really takes care of her customers and I would definitely recommend her. More

Paul Mosca is an excellent service writer! My wife and I have been customers of Millenium Honda's service department for more than 10 years. They have always done an outstanding job with both My wife and I have been customers of Millenium Honda's service department for more than 10 years. They have always done an outstanding job with both of our cars, and that includes cars that we purchased elsewhere. The facilities are clean and neat, the waiting area provides fresh-brewed coffee and refreshments as well as Internet access, and they provide a free shuttle service to drive customers home after they drop off their cars (within a certain distance from the dealership). All of the people that we have encountered have been pleasant and helpful...from those who first check-in the vehicles, to the service writers, and the managers, and even the mechanics, we've always been happy with the service that we have received. Paul Mosca is an excellent example of how great their service writers are to their customers. He is always polite, friendly, informed, helpful, and accommodating. Paul has a genuine smile and makes you feel very comfortable leaving your car in their hands. We would highly recommend this service center to maintain your cars! More

Great Customer Service The entire staff were friendly and made my experience a wonderful one from the moment I stepped into the dealership they took care of my every need in The entire staff were friendly and made my experience a wonderful one from the moment I stepped into the dealership they took care of my every need in a fast and courteous manner. More

ABSOLUTE INCOMPETENCE. ABSOLUTE INCOMPETENCE. Inflated dealer prices are a rip-off. I made the mistake of frequenting Millenium Honda. I called a week ABSOLUTE INCOMPETENCE. Inflated dealer prices are a rip-off. I made the mistake of frequenting Millenium Honda. I called a week in advance to schedule an appointment to replace the passenger side air bag. I made the appointment for Saturday at 7:30 AM. Millenium Honda Rule # 1 - Never, ever make an appointment for Saturdays here. It is their busiest day. I had ten cars ahead of me lined up the street at 7:30 AM. After an hour of waiting, I was told that they had no passenger side air bags in stock. Why would you give me an appointment to replace the passenger side air bag if you don't have any in stock? Wouldn't that information have been better relayed over the phone? I was assured that I would be called when passenger side air bags were in stock. A week later Raul from Millenium Honda called and asked me to make an appointment since passenger side air bags were available. I duly called, waited on hold, made an appointment and drove an hour in rush-hour traffic to come in. After waiting three hours, I was then told that passenger side air bags were actually not in stock. Raul was mistaken. Bumpers were in stock. If you don't value your time, then feel free to frequent Millenium Honda. ABSOLUTE INCOMPETENCE. More

great experience Paul Mosca was excellent in every way! He expedited my wait due to previous oversight when they didn't tell me my inspection was overdue. Paul Mosca was excellent in every way! He expedited my wait due to previous oversight when they didn't tell me my inspection was overdue. More