Millennium Honda - Service Center

Good customer service fast service Had a good experience good customer service they didn t take too long for they check everything make sure the car was ok i was very happy at the end Had a good experience good customer service they didn t take too long for they check everything make sure the car was ok i was very happy at the end More

Great service Paul Mosca is a terrific customer service.agent. He kept me informed and got my car in and out quickly. Paul made my visit an excellent experience. Paul Mosca is a terrific customer service.agent. He kept me informed and got my car in and out quickly. Paul made my visit an excellent experience. More

Great Service Millenium Honda has a top notch service department. Greg Andrews provided great service and made the experience easy and fast. Will definitely go th Millenium Honda has a top notch service department. Greg Andrews provided great service and made the experience easy and fast. Will definitely go there again. More

Old Problem may hav efinally met it's match My 2013 Honda Accord EX-L has been back to this dealer numrous times over the last few years with the same issues: the CD often freezes when a CD is e My 2013 Honda Accord EX-L has been back to this dealer numrous times over the last few years with the same issues: the CD often freezes when a CD is ejected or inserted and, the Bluetooth also freezes, will not connect or involuntarily disconnects (both issues often went away when we turn off, waited , and restarted the car. The first few times we went back to the dealer with these issues, we got the unacceptable, "we cannot duplicate the issue". Online we saw this to be a common complaint with this vehicle and thought the dearer would know how to fix it. We brought car in again with issue without turning it off. The dealer could not longer say they could not find the issue and we were told they rebooted and issues were resolved. It was not, so we brought car in again with the same result. We lost confidence in our dealership and decided we had to live with the issue. Repeated emails to the dealer went unanswered. Finally in July 2015, as issue was getting worse, we got fed up and went back to the dealer. That's when we first met Paul Mosca, a true, customer service rep. he was courteous, reassuring and told us he'd be with us till the issue was resolved. He obviously did what no else did, researched the issue finding there was a firmware upgrade which he did. So far that appears to have resolved the issue - although in all truth I have been afraid to eject the CD and insert another. Paul has contacted me no less then 3 times to be sure we are fully satisfied, and that the issue is resolved. He has reinstated my faith in the dealership, as well as Honda and is a valued employee. If there was an academy award for customer service he would win it hands down! My 5 star service ratings below are all due to him!! More

Professional Service This particular visit was for a recall on the driver's front airbag inflator. I also requested to have my driver-side door lock checked as it does not This particular visit was for a recall on the driver's front airbag inflator. I also requested to have my driver-side door lock checked as it does not unlock using my key fob anymore. I came in at 7:15 am for my appointment and the check-in of my vehicle was quick (it took about 2 minutes). These first two minutes didn't feel welcoming to me as the people who checked-in my vehicle didn't even smile or greet me. Fortunately, this was the only unappealing part of my visit. I then went inside their office to register my visit. Gregory Andrews was the Assistant Service Manager who registered the reasons for my visit and what needed to be serviced. He was pleasant and professional which put me at ease and this was important. I'm one of those people who feel like they are going to get ripped off every time they visit a dealership or any car repair shop as I believe that some are dishonest. Greg seemed sincere and honest which helped allay my apprehensiveness. Greg clearly and concisely explained to me the cost of checking for my door lock problem and that this cost will only be charged if I declined the repair. If approved, this cost will not be added to the cost of the repair. I asked him how long the whole process will take and he replied that it would be about an hour and a half to two hours. He mentioned that they offer a free multi-point inspection to go along with the airbag recall which I respectfully declined. He then asked me if I would wait or come back for my car and I said that I would wait. After an hour in the waiting room, Greg appeared to explain to me the repairs needed to my door locks, one to the driver-side door and the other to the left rear door. I knew that my left rear door lock had stopped working also but I was hoping that I could get away with only getting my driver-side door lock repaired to reduce my bill. Unfortunately, both needed to be repaired for the driver-side door lock to function properly again. Again, Greg was clear and concise in explaining the cost and repairs to me and answered all my questions. I approved the repair and he told me that it would take about an hour and a half. After another hour, Greg appeared again and this time, to let me know that the repair to my door locks have been completed, half an hour ahead of schedule! He answered my question about the warranty on the repair (he said that they have a warranty of 1 year and that if any part of the repair becomes defective within a year, they will fix it for free). I thanked him as we shook hands and he politely requested if I can give a review and share my experience of my visit to their dealership on this site. So here I am writing this review, which I don't normally do, but because of my pleasant experience, they deserve this. Thank you, Greg and Millennium Honda team! -Satisfied Customer More

courteous and timely The service is excellent and timely. The dealer keep me on update and specials I will recommend my family and friends anytime Thank You very much The service is excellent and timely. The dealer keep me on update and specials I will recommend my family and friends anytime Thank You very much More

great experience best of the best, super, want him to serve me when I visit next time, had visited many times, but when he was great--thanks best of the best, super, want him to serve me when I visit next time, had visited many times, but when he was great--thanks More

Great service Greg Andrews always gives his best effort to ensure you and your car are taken care of. He consistently makes my visit to the service center a pleasan Greg Andrews always gives his best effort to ensure you and your car are taken care of. He consistently makes my visit to the service center a pleasant one. More

Mark Skawinski - A real professional - Top of the Line My 2014 Honda CRV has had an intermittent issue with low speed acceleration; it hesitates rather than smoothly accelerating. The car was in once befo My 2014 Honda CRV has had an intermittent issue with low speed acceleration; it hesitates rather than smoothly accelerating. The car was in once before for this issue and it wasn't resolved. On this latest visit to the dealer, for an inspection and oil change, Mark was the representative that I dealt with. I told him that the previous acceleration problem was still happening. He took the time to listen and get a good understanding of the issue, then said that he would go over it with the technician. After the car was worked on he explained that he was with the technician when the latest "codes" were uploaded, which means that he took the time to follow my CRV through the repair process. Mark was professional, knowledgeable and sincerely focused on getting the problem resolved. He truly represent Millennium Honda very well and should be recognized for doing so. Among the reasons that I purchased this CR-V from MILLENNIUM HONDA is that my last CR-V was purchased there. I could have gone to another dealer, or even considered a different vehicle, but I have had such excellent experience with MILLENNIUM HONDA's service department personnel (Greg Andrews and Mark Skawinski to name a couple of outstanding people) that I was not going to get a vehicle anywhere else. More

Quick to schedule The service team is always available for the time you need. Shuttle service is available also which is great. Coffee available also. Mr. Andrews also The service team is always available for the time you need. Shuttle service is available also which is great. Coffee available also. Mr. Andrews also remembers you and you car which is very personable. He makes you feel like your the only person he's dealing with even when its busy. More