Millennium Honda - Service Center

Steve Brigham made this a positive experience Steve Brigham made it right! I had an appointment. for service at 10a.m. I dropped off the vehicle and was asked if I was going to wait for it. I Steve Brigham made it right! I had an appointment. for service at 10a.m. I dropped off the vehicle and was asked if I was going to wait for it. I said no but I’d like to have it by 2 p.m., I was going to walk home. I came back at 2:45p.m. and was told they had not looked at my vehicle yet, they give priority to the people who are waiting. As I needed the vehicle I could not leave it there any longer that day. Enter Steve – He looked over my service sheet and told me that since I had an appointment they should have looked at my car and that they don’t push you aside if you are not waiting. He scheduled me for 7 a.m. two days later (my choice) and I said I’d like it back by 10 a.m. He not only took care of the original issue he corrected an item I was not satisfied with since I purchased the car 11 months earlier. He called me at 9:45 a.m. and said the car was ready. Steve is an asset to the service department! More

Issue between Honda and Hertz: we suffered My husband brought our car on Oct 14, 2014 for service; he was assisted by Steve Brigham who was very helpful as per my husband. Since the car needs t My husband brought our car on Oct 14, 2014 for service; he was assisted by Steve Brigham who was very helpful as per my husband. Since the car needs to be left there while being serviced, he was offered a car rental (Hertz); the next day we got our car and so returned the Hertz car rental to Steve. Few weeks later we realized that we were charged of 9 days for the car rental instead of one day only. My husband was able to call and speak with Steve and he helped us by contacting Hertz (Harold) who accdg to Steve will handle this matter and just advised us to follow-up with him (Harold). We called Hertz after few days to follow-up, but accdg to Harold, the Asst Manager of Hertz the car was returned to them by Honda Millennium after 9 days so the reason of the charges. I hope the management would help us to refund the money for the car rental of eight days. I don't know what's going on between Honda and Hertz, my only concern is for us to be charged fairly and for these things not to happen again with other customers. Honda Millennium and Hertz, please do something. Thank you. More

effortless and honest The customer experience with Steve and the team at Millennium is nothing short of wonderfully effortless . I never felt pressured into any service I The customer experience with Steve and the team at Millennium is nothing short of wonderfully effortless . I never felt pressured into any service I didn't need and any time I had a question the explanation was clear and made sense. I have recommended Steve and the Millennium service department to other Honda owners. Having an honest reliable place to have a car service for maintenance and repair is priceless. More

Good and satisfactory servce from Mark Skawinski This quick review is to inform you of good quality of the service I have been receiving from your company through one of the service adviser Mark Ska This quick review is to inform you of good quality of the service I have been receiving from your company through one of the service adviser Mark Skawinski. I own a 2012 Honda Pilot Touring ( Vin# 5FNYF4H95CB082888) and a 2014 Honda CR-V ( Vin# 5J6RM4H72EL017158) both cars that I bought from your dealership place Hempstead Long Island New York. Every time I have a problem, Mr. Skawinski would rush to help me with promptness, kindness, and respect. For the month of November alone, I went to your service department three times as you can see on my records/file.. For all the 3 times, Mr. Skawinski provided me with excellent service to my greatest satisfaction. This truly enhances my positive experience with your service there., Mr. Skawinski is a very articulate, very knowledgeable service adviser. He is very respectful and a pleasure to work with. I am really very impressed by the way he always handles my problems and that of other customers whom I speak to about it as well. I wish him a great future with Millennium Honda. Marie F. Bernier Email: mfbernier05@yahoo.com Phone number: (646)246-7197& (917)803-3665 More

Steve made my servicing my car a pleasure Steve was a man of his word and stood behind what he had told me on the phone. He made servicing my car a pleasurable experience. I would highly recom Steve was a man of his word and stood behind what he had told me on the phone. He made servicing my car a pleasurable experience. I would highly recommend this service dept. but deal with Steve. More

Very professional service Was happy with the service from this representative. Although the price wasn't great, this service rep made it a smooth experience and got my car out Was happy with the service from this representative. Although the price wasn't great, this service rep made it a smooth experience and got my car out of service before the holiday. Very friendly service. More

Excellent service and customer service Mark Skawinski was great to work with. He explained what service was needed and what the cost would be before any work was started. The job was fini Mark Skawinski was great to work with. He explained what service was needed and what the cost would be before any work was started. The job was finished pretty quickly. Mark is an excellent representative of the service department. More

Best service I ever experienced. "I had to write about great experience at Millennium Honda..." I had to write about great experience at Millennium Honda as soon as I walked in the "I had to write about great experience at Millennium Honda..." I had to write about great experience at Millennium Honda as soon as I walked in the door I was greeted with great customer service: smiles and enthusiasm!! All my questions and concerns were answered by a very knowledgeable staff; they explained everything regarding my car in great detail. I could tell they really knew what they were talking about and I felt very confident on the service (which is rare when dealing with repair shops). John Stallion was great! While I waited I had a very comfortable area to use my lap top and work while I waited…. The time flew by. Great Job guys and Thank you!!!! More

Mark Skawinski - Service Friendly When I walk into the service area at Millennium Honda, Mark Skawinski is always smiling! I always ask to work with him because of his attitude, frien When I walk into the service area at Millennium Honda, Mark Skawinski is always smiling! I always ask to work with him because of his attitude, friendly nature and professionalism. I have said this before, but Millennium you are fortunate to have Mark on your staff. As for my service yesterday, I was in and out in record time and as always a very pleasant experience. Mark as always, thanks. Gail N. More