Millennium Honda - Service Center

I am sorry to say I have had nothing but poor service from the service department at Millennium Honda. With the exception of a senior technician named Joe. On 8-18-22, I brought in my 2002 Odyssey van from the service department at Millennium Honda. With the exception of a senior technician named Joe. On 8-18-22, I brought in my 2002 Odyssey van to get an estimate for repair of the ignition switch and get an extra Key made. The main symptom being that intermittently the Odyssey will crank but not start until a moderate-to-sharp rap with fist or hammer is given to shift selector in the direction towards the center of the steering column. A service Tech named Joe relayed messages to me over the next weeks that the problem was unusually difficult and that he was trying to get help from Honda Tech gurus in another state. I believe it was mentioned that this time of year was vacation season for Joe and the Honda Techs. Joe Seemed to think the problem was in the "ring" part that encircled the key slot and was on back order. Joe was trying to get one by ordering an entire ignition assembly that included this security ring which could then possibly be removed from ignition assembly to be replaced after backorder for said ring was finally filled. Honda Service kept my van for weeks. I was patient, but still it was a significant inconvenience. Joe was trying to help me because I did not want to pay the $1200 plus price for a complete ignition assembly. I did appreciate his efforts, but communication was difficult, spotty and effectively nonexistent between myself and the service team. After Honda Service had this Odyssey for a month or more, and, multiple calls left me on hold for hopelessly long periods of time, I decided I should just get my vehicle back. I was given a bill of 296.55 for replacement key which I paid for but never received. The first time I attempted to retrieve van, I was asked to wait. I have a busy home life with childcare responsibilities. I noticed that my van was in the parking lot so I walked over to have a look. Even though I was told it was ready for pick up, the dashboard was still apart and nowhere near ready to be driven. I was able to get back to the dealer a few days later. The van battery was however dead. I was given back my old key I had provided when I originally dropped off the van nearly 2 months earlier. Someone brought over a ridiculously small battery jump starter, which was ineffective. After a time, another jump starter was located . My van finally was started with more powerful jump-starter and me hitting the shift lever with a hammer, as I had done when I dropped that van off. I went home in van, and noticed a few problems. After being home for a day or so, I realized that Odyssey NYS inspection was due . I also noticed that the passenger window was not working and was stuck open maybe 1/4 inch . I brought it back in again to have it inspected and have passenger automatic window repaired on October 12th . When I finally was able to get back into Honda to pick my vehicle up, I was presented a bill with no charges. But, when I got it home I also noticed that my right front bumper plastic moulding was loose and offset! Somehow, when I picked my vehicle, I entered from the left side and never noticed the loose bumper. Then, this morning I found a ticket for no NYS safety inspection on my windshield. Foolish me for not checking whether or not a new inspection sticker was actually on the windshield. I don't know what has been going wrong at Millennium Honda. All I know is that they have insulted my trust, my intelligence and my dignity. I am frustrated to have wasted so much time dealing with this company. I need a positive resolution. I want my replacement key or a refund I will split the ticket for no NYS Inspection. Else I will be pasting some version of this true story anywhere and everywhere. More

I have been a multi-vehicle customer since 2004. I came in recently for a service for my 2014 Accord without an appointment. The Assistant Service Manager, Greg A was able to prioritize my car's se I came in recently for a service for my 2014 Accord without an appointment. The Assistant Service Manager, Greg A was able to prioritize my car's service and I had my car back within 24 hours. In addition to this "VIP" treatment, Greg A checked for and applied discounts to this service. It is easy for a dealership to focus on "new" vehicles and their owner's service experience/satisfaction versus "older" vehicles and their owner's service experience/satisfaction, however, Greg A (and his) team are a welcomed exception. More

One of the best honda dealership on the island. Quick service. I got my car back within 24 hours when dropped off for a ac concerned. Tim K took care of me and got me a loaner car! I really appreci Quick service. I got my car back within 24 hours when dropped off for a ac concerned. Tim K took care of me and got me a loaner car! I really appreciate it the good customer service and quick service on my vehicle. Highly recommend millennium Honda and the service advisor Tim K! More

It's conveniently located with open availability for all of your service needs with early and weekend hours. of your service needs with early and weekend hours. More

Very prompt and direct. Gave me good time estimates on diagnosis of car problem. They explained the problem carefully including alternative options. Gave me good time estimates on diagnosis of car problem. They explained the problem carefully including alternative options. More

The sales consultant Herson Martinez was so professional with it he make sure he explains me errything fore I make my a decision cause of him I can talk Honda a little........thank u fam I end up getting with it he make sure he explains me errything fore I make my a decision cause of him I can talk Honda a little........thank u fam I end up getting out wit a good car.! More

Tom was very helpful when I brought the car in. He expedited service and called me when the car was ready//earlier than I expected. He expedited service and called me when the car was ready//earlier than I expected. More

Tom K was the best. Very professional and caring of his customers would definitely recommend this dealership Very professional and caring of his customers would definitely recommend this dealership More

Truly the best representative here at the Honda dealership. He’s a really understanding guy. dealership. He’s a really understanding guy. More

The dealership had me in and out rather quickly. Exceptional customer service compared to their competitors! Exceptional customer service compared to their competitors! More