Millennium Hyundai

Best moment ever. The sales rep was really good. I appreciate his help. He was well knowledges. And very friendly. I would recommend him to my friends and family The sales rep was really good. I appreciate his help. He was well knowledges. And very friendly. I would recommend him to my friends and family More

Great Experience! The sales person and finance employee that I worked with were incredible. Both Mike Sandoval (sales) and Alex Pastrana (finance) went above and beyond The sales person and finance employee that I worked with were incredible. Both Mike Sandoval (sales) and Alex Pastrana (finance) went above and beyond to help me get into my brand new Hyundai. They were both very personable, helpful, and informative. I was given every bit of information I needed, and all questions that I had were answered. I highly recommend both of these employees and am so grateful for their hard work, dedication, and kindness throughout the whole experience! More

Easy, pressure free, comfortable Frank G. did a wonderful job, no pressure from start to finish. I came in just starting to look for a new car and ended up getting such a great deal Frank G. did a wonderful job, no pressure from start to finish. I came in just starting to look for a new car and ended up getting such a great deal I took my car home the same day! Excellent experience all the way through. More

terrible customer service in every department Do not buy or lease anything here! 4 years ago we leased a sonata that we were bait and switched into after test driving the elantra. 6+ hours at the Do not buy or lease anything here! 4 years ago we leased a sonata that we were bait and switched into after test driving the elantra. 6+ hours at the dealership and then they pulled that slimy move where the manager comes over and starts with, "ok so here's what we can do special just for you..." needless to say, we ended up over paying for the base model sonata that was promised to have many more features than it did. The service department is just as bad. Even when you have an appointment for your oil change they still take 3+ hours. The icing on the cake was when we went to go return our lease. We made an appointment and then double checked to make sure we still had the appointment because they never called us. When we arrived the first person we spoke to was very rude and asked if we had an appointment and then he said, "if you didn't lease it from us we wouldn't even take it back. We're doing YOU a courtesy." I was in shock since I thought I was the one actually doing them the courtesy of returning their car. As it turns out, they DID refuse to take our lease back. Their reason? They "didn't have any space for it." So my pregnant wife and I are being told that we took off from work, drove 2 cars to the dealership to make our appointment to return the car on time. This is when we were brought over to the general sales manager, Bryan Eustache. Never once did he apologize to us for the inconvenience of not being able to keep their appointments. He told us that he had a great weekend (who cares) and that he was selling so many cars but he doesn't have 1 spot on the entire lot to put our lease return. I asked why he couldn't have, at the very least, called us to cancel the appointment so we didn't have to take off from work, drive in and get nothing accomplished other than stress that they "probably won't be able to take it back before our lease maturity date." He claimed that his lease return department couldn't possibly have known that they wouldn't have the space to take in more leases because, apparently, "a different department handles the lease return lot"??? Even if that is true (and if so that is the worst management system I've ever heard of) the lease return department likely turned away other people that day for the same reason, but they could not be bothered to call us and let us know that the appointment that they have with us could not be kept. I don't even know if I can blame the lease return department for such horrendous customer service since their model for customer service is their general sales manager, who made it very clear that he was not only not bothered that his customers were inconvenienced, but also that it wasn't his problem or his fault. We asked if there was somebody above him to speak to about our problem. His response, "There is only one guy above me and he is on a yacht right now in Florida, so I'm in charge." How on earth did this guy get to run a dealership? His customer service skills are reminiscent of the dunkin donuts drive through. On second thought, that's offensive to dunkin. Stay far away from millenium Hyundai. If you are set on a Hyundai you should go to atlantic Hyundai or really anywhere else. More

Frank Gioia - Top shelf all the way I very rarely do reviews, whether good or bad, but Frank Gioia definitely deserves the effort. This is my third lease with Hyundai, first with Millen I very rarely do reviews, whether good or bad, but Frank Gioia definitely deserves the effort. This is my third lease with Hyundai, first with Millennium, and Frank was one of the most genuine and professional salesman I've ever had the pleasure of dealing with. If you're in the market for a Hyundai, go see Frank Gioia at Millennium, he'll do right by you. More

excellent The sales person was thorough and did an excellent job. He was very polite very knowledgeable and answer all questions . I am so happy with the servic The sales person was thorough and did an excellent job. He was very polite very knowledgeable and answer all questions . I am so happy with the service that I will be referring my friend More

Feel unhappy about lease . Paid too much for down payment and ancillaries charges. I could have gotten a much better deal at another dealer. Profile information is wrong in my a Paid too much for down payment and ancillaries charges. I could have gotten a much better deal at another dealer. Profile information is wrong in my acct. More

A dealer ignoring a customer that's ready to deal? Yup. It's a simple concept really. If you promise to call a potential customer who has the money and is ready to deal by a certain time, make it your busin It's a simple concept really. If you promise to call a potential customer who has the money and is ready to deal by a certain time, make it your business to call by the promised time. That was hours ago. I will spend my money elsewhere on a new car. There are plenty of Hyundai dealers on long island where I won't have to settle on a color and can probably get a better deal. I guess all these negative reviews weren't kidding. STAY AWAY. More

Internet Team is horribly deceitful I don’t write reviews often, but with the unprofessional manner in which this dealer works I felt obligated to share my experience. I was dealing wit I don’t write reviews often, but with the unprofessional manner in which this dealer works I felt obligated to share my experience. I was dealing with the Internet Manager, Alexis Carter, in trying to get a new Hyundai lease as my current vehicles lease was expiring. After discussions that sounded to be in my price-range, I came in to meet with a sales rep (Derrick- who was extremely helpful), to take a test drive and go over some numbers. After meeting with him and his manager for about 2+ hours (an expected time frame- no issue), we decided we couldn’t get to the numbers that fit my budget and it was best to move on, so we left on amicable terms. So far, everything was fine. This is where the decent experience ended. 2-3 days later, Alexis called me to check in, and I let her my experience was positive however I was going to end up getting a competitor’s car that was more in my price range, and I told her what that price was. She then said she, the “internet manager”, would be able to come in at that price or even beat it if I went in that day. I was ecstatic, set up an appointment and headed there later in the evening. After WAITING for just shy of 2 hours, the sales manager came back with a price HIGHER than what was quoted to me on my first visit and said that was the best he can do. In short, Alexis Carter LIED just to physically get me into the shop to see if they can talk me into a higher price. HORRIBLE SALES TACTICS. I even called to speak to a manager later that day to discuss my experience with Alexis, and they either “disconnected me accidentally” or never called back. This is not a professional internet sales department. The Internet team leverages sales tactics that are deceitful and focus on wasting everyone’s time. It is as if they are paid by how many bodies they can bring in as opposed to how many cars actually close. Be VERY weary when dealing with this Internet Team. More

Class all the way I usually dread car shopping, but our salesperson made the experience enjoyable, and not just an obligation. He was direct, up-front, and able to fulf I usually dread car shopping, but our salesperson made the experience enjoyable, and not just an obligation. He was direct, up-front, and able to fulfill our needs of a car and a price. A++++ More