Millennium Toyota

The first time I leased a vehicle from this dealer, I could not have been happier. We had a terrific, caring and attentive sales person who made sure we were satisfied. The whole time we had the first could not have been happier. We had a terrific, caring and attentive sales person who made sure we were satisfied. The whole time we had the first vehicle, we were very pleased with our appointments at the dealership. When we went back to arrange to turn in the first RAV4 and get a new one, we felt sure that once again, we would be very satisfied. But what a difference 3 years and a new sales person make. We specifically stated going in that we wanted a new RAV4 with the same level of options that our current one has: a Limited model with satellite radio, heated front seats, etc. We were given a few choices for color and told any of the vehicles would be what we wanted. We picked another silver one and waited for the prep to be done. The price this time was much MUCH higher, but we knew that we got a very good deal the first time. I was a bit disappointed that my request for zero down payment was not honored, but I got past that. I was - and still am - very upset over the way we were treated by our sales person. Once I signed that piece of paper committing to the lease, she seemed to forget about us. We waited for hours for the car to be prepped. We had to track her down several times and always felt like we were getting the bum's rush from her. The kicker came right at the end. Just as we were getting ready to drive off the lot, I asked her about how to transfer our Sirius/XM subscription to the new car and that is when we discovered that the RAV4 we were given did not have satellite radio. We were very specific about this feature being key to what we wanted and we were reassured several times that the car had factory installed satellite. We had no choice but to leave with the vehicle, and were told the dealership would be in touch about this. After getting no satisfaction - or much of a response from our sales person - I called Pat at the dealership and was assured that he would set up an appointment to have the satellite radio I bought installed properly so there would not be wires all over the front passenger seat. This was never done, no matter how many times I called. I'm stuck with this car now, but you can be sure that I will think long and hard before I do business with this dealership again. More

The reason I have preferred to lease Camrays for the past twelve years is primarily to the service and attention to detail performed by Mark Campbell and Alisa Sukwanitkun. When I enter the dealership at t twelve years is primarily to the service and attention to detail performed by Mark Campbell and Alisa Sukwanitkun. When I enter the dealership at the time for lease renewal, I'm greeted by Mark and Lisa as though I had been there the week before not over a year ago. They know my needs and my desires in a car and help me to choose the right automobile for me and my family. They do not just sell me a car; they actually put my needs before their own or those of the dealership. If I were still in business, I would try to steal the two of them away and make them executives in my own firm. Your cars have always been dependable and trustworthy and for that I am grateful, but Mark Campbell and Alisa Sukwanitkun are extraordinary and will always have my gratitude. Ed Burns More

Three weeks ago I bought 2013 new sienna from this dealer. This dealer has worst contact process. Salesman, financial person deceive customer. They drove customer to contract with only monthly payment dealer. This dealer has worst contact process. Salesman, financial person deceive customer. They drove customer to contract with only monthly payment. They gave me three copied letter size sheet. That sheets say only monthly payment. No explain others. For example, APR, total amount price etc,. My credit score is 725 and ask them 0% 60 month. But they gave me 7.45% APR 83 month with rebate. At singing I don't understand that situation. They gave me bunch papers to sign. I couldn't read at that time. After come back home, I read contract sheet and finally knew everything. After contract they change their face. I ask them to change contract. But they replied with higher lending money with 0% 60 month. I can't accept that. And that's Toyota Contract Way. I called Toyota customer service about this contract. But they back me to the dealer. That's the dealer problem not theirs. Please be careful Toyota Sales system. They always deprive money from customer. Now I try to refinancing with other banks. This is America. Why everybody can't return car after contract. We just buy a car like other stuff. We ask house make a law for car return policy. That should change the dealers. This dealers reviews are very good. Is it real story? Anyway this is very good experience for me. Next time I'll buy a car in internet. And ask them deliver to my home. No more go to dealer. More

The Service at Toyota Millenium has been great. No problem with the 2012 Camry after a year, though EPA gas mileage rating is blarney. The EPA has car rated ar 25 City. I get around 17-18 mpg. Salesma problem with the 2012 Camry after a year, though EPA gas mileage rating is blarney. The EPA has car rated ar 25 City. I get around 17-18 mpg. Salesman is no longer with the company. He was Michael Lipman. These players move around like toilet paper. Who knows why? More

I was very please with the staff and overall the friendliness that I experienced with Toyota. Brian and Sam were great and very helpful with my new Camry. friendliness that I experienced with Toyota. Brian and Sam were great and very helpful with my new Camry. More

I had (and usually Have) a good experience with my last service visit to Millennium Toyota's Service Dept. My service advisor, Ismael Valentin was courteous and informative and very helpful. You should service visit to Millennium Toyota's Service Dept. My service advisor, Ismael Valentin was courteous and informative and very helpful. You should be glad you have a devoted employee like "Izzy" working for you. More

When I was in the Millennium Toyota, the Experience was great, the sales person was excellent and very helpfully with us. He gave us a great attention and good ideas for do business with the car. Thank you great, the sales person was excellent and very helpfully with us. He gave us a great attention and good ideas for do business with the car. Thank you so much for everything. More

When I'm a paying customer and I can't get a direct status about my car, get overpriced and charged with two hours labor for a key, and the front desk girl is nasty I have a huge problem. The cu direct status about my car, get overpriced and charged with two hours labor for a key, and the front desk girl is nasty I have a huge problem. The customer service is disgusting. No one knows what they are doing yet are aimlessly walking around. There is no professionalism whatsoever. Retrain your employees so that your place of business isn't a place where people are more excited about leaving than getting service. A waste of my time. Rude people. More

I dealt with Gary with my previous car purchase. I requested for Gary as my sales person, as I found him to a pleasure to deal with. requested for Gary as my sales person, as I found him to a pleasure to deal with. More

Working with Rob(sales) is fine, showing and test driving went well. Negotiating with Rob did have the endless going back and forth but we did end up very close to our desired price. The tricky part was dea went well. Negotiating with Rob did have the endless going back and forth but we did end up very close to our desired price. The tricky part was dealing with Gary (finance). A very hectic atmosphere resulting in not even being sure we were buying at the agreed price (had to go back) to verify but Rob and a sales manager put up with it. A real helpful suggestion is when going from Rob the salesman to Gary the Finance you get a copy of the original price paper, which somehow disappears. Gary will try to sell all sorts of add-ons which may or may not be useful but you don't get the chance to add and subtract without giving you the look over to let you decide whether they all are justified for price increase of the car. The good news is Gary is meeting again to review the details, which is also good of them. I've been using Millennium for years. More