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Millennium Toyota

Hempstead, NY

3.8
1,565 Reviews
As a premier New York Toyota dealer, we have a huge selection of new and used vehicles from which to choose. Millennium Toyota online and offline customers enjoy vehicle specials every day. We offer Toyota service & parts, an online inventory, and outstanding financing options, making Millennium Toyota a preferred dealer serving Hempstead, Queens, Westbury, Bayside, Valley Stream, Jamaica, Greenvale, Garden City, Plainview, Elmont, East Meadow, Floral Park and Uniondale area buyers. Ready to set up a test drive? Visit our Toyota dealership near the Queens area in Hempstead, NY today!
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257 North Franklin Street

Hempstead, NY

11550

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Showing 1,565 reviews

June 28, 2012

Had a bad experience here with sales, whjose names I wont mention, but spoke to Michael Ostrow about it we're good with it. Michael took the time to honestly explain the process I went through and where thin More

by Angered Toyota Customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
w
Jul 12, 2012 -

Millennium Toyota responded

I apologize that your initial experience was not a pleasant one. I thank you for your kind words about myself, Danielle and Alisa. I trust that everything is going well now with the vehicle. Again, if there is anything I can do for you in the future...do not hesitate to contact me!!! Michael Ostrow Business Development Manager

June 28, 2012

We spent 2.5 hours looking at a used Highlander. Finally ready to sign and take the car, and Danielle came back saying the car was sold the night before. Sloppy work. Very, very sloppy work. We get a call More

by Linda Peet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Peter - customer service, Mohammed Khan
Jul 12, 2012 -

Millennium Toyota responded

Linda, My name is Michael Ostrow and I am the Business Development Manager at Millennium Toyota. First, I would like to apologize for the incident in the showroom, and for your wasted time. It is not our intent to lie to a customer or to waste their time. Mistakes do happen. You used the term bait and switch. This is untrue, as we would have been wasting our own time as well. I sincerely do apologize for the miscommunication in our showroom between two parties involved in this deal. The rest of your review, I would like to apologize for as well. There seems to be misinformation, and miscommunication here as well. From what I understand, you were very angry when you called, and rightfully so. However, from what I understand, we were never given the opportunity to rectify the situation. From what I have been able to understand, there was a lot of yelling from your end, again which is understandable. I understand that the last thing you told Mo was that you were not interested in coming back. I will not try to convince you otherwise, only to let you know that if in the future you do need something from us, please don't hesitate to get in touch with me directly. Michael Ostrow Business Development Manage

June 25, 2012

Michael was excellent and the entire sales team treated me very well! We were allowed to test drive the vehicle to my home so that my family could see it and my wife could drive it on the spot. More

by malaz720
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Korgood
June 24, 2012

Went to Millenium because I had a Scion XB to trade in that I had bought there 5 years ago with the purpose of using it to put against the purchase of 2 vehicles. We were greeted when we walked in met wit More

by Giapaints
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Santi, Michael Korgood
June 18, 2012

Miguel was Great, he was very helpful with all the paper work, and he knew all we asked about the truck, every single botton. We drove our new truck home the same day More

by paxareiro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Sanz
June 06, 2012

Millennium Toyota has the WORST people on the Planet! Millennium Toyota has the WORST people on the Planet! These guys are looking for a quick sale, then they leave you high and DRY! They do not pro More

by vlan68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jun 21, 2012 -

Millennium Toyota responded

Dear Sir, I would like to apologize for any hardship you feel our Service Department has brought upon you. I believe the problem was more with the miscommunication between yourself, us and a 3rd party. After speaking with you, we discovered you were upset that our service department had not gotten back to you regarding an appointment. We looked into our appointment history and noticed you had missed the initial appointment that was set. We obliged to your request of having a manager call you in which he did. Our manager spoke with a (very nice) woman at the number you provided and reschedule the appointment. Even after all this was done we received calls and emails that were filled with profanity and unnecessary accusations. We strive on customer satisfaction and wish we could have done more to satisfy your needs. Best Regards, Michael Ostrow Business Development manager Millennium Toyota

June 04, 2012

I had a great time at Millennium Toyota. I would like to thank Algenon Mckie for helping me get a great deal.Thank you Millennium. More

by mikeydimez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Alvarez, Al Mckie
June 03, 2012

Other dealerships told me that the deal millennium offered me on a new car was "wacky" and "probably not real". Turns out they were wrong; got an amazing deal on a new car without putting anything dow More

by Jsteinb3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 03, 2012

I felt that, overall, our experience at the dealership was a good one. The dealer did his best to get us a competitive deal for our lease. More

by eao878
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Elizabeth Oakes
June 02, 2012

I particularly want to thank Terry for being attentive to my needs and responsive to my many questions and concerns about buying a new car. He was with me every step in the process. I drove my new RAV4 out More

by rec145
Customer Service
Friendliness
Recommend Dealer
Yes
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