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Miller Brothers Chevrolet Cadillac
Ellicott City, MD
49 Reviews
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49 Reviews of Miller Brothers Chevrolet Cadillac
April 18, 2024
I needed to get a key made for my chevrolet. I arrived and they gave me the ridiculous price for it, I already knew they charged high prices for these keys and was prepared for that. I was willi I arrived and they gave me the ridiculous price for it, I already knew they charged high prices for these keys and was prepared for that. I was willing and ready to pay, then they asked me for my registration. I'd already give them my VIN number but they wanted my registration and license. The issue is that I drive a company vehicle for work. I start work before parts department opens, I leave work after their parts department closes. That's not the real problem. The real problem is that I was told the reason that they needed the registration was because they were having problems with their key machine and that they needed my registration and driver's license. Please do not insult my intelligence. Obviously you're concerned about theft but you're lying to me and trying to tell me that it's something wrong with your key machine. At least be honest with me if you're going to inconvenience me. I will never return. More
by Gclark2448
Employees Worked With
Unknown parts counter
Helpful March 04, 2024
Great service from the service department as always! They are always fast, very courteous and I know I can trust them with any issues my vehicle has. They are always fast, very courteous and I know I can trust them with any issues my vehicle has. More
by jmmcleanjr
Employees Worked With
Bobby
February 07, 2024
I am so disappointed when my son and I visited to purchase the 2024 Cadillac. Mark who helped us was very unprofessional and rude. Did not even get out of his chair to shake my hand as a customer. purchase the 2024 Cadillac. Mark who helped us was very unprofessional and rude. Did not even get out of his chair to shake my hand as a customer. When we first got there he looked at us in a way to say " I know you not not trying to buy that car" basically he refused to even go to manager with our offer and said " there is the door". Rude and disrespectful. Never will I send anyone there. The first guy Aaron who greeted us was very professional. More
by lanierju
Employees Worked With
Mark Kimmel, Mike Miller
March 19, 2022
I took my Cadillac CTS to get serviced 2 weeks ago. It was constantly not detecting the remote and would not start. The issue was getting worst. Miller Brothers kept it for 2 weeks. At first they told It was constantly not detecting the remote and would not start. The issue was getting worst. Miller Brothers kept it for 2 weeks. At first they told me that it was a remote issue. I took my second remote to them because it was doing the same thing. After 2 weeks of not hearing from them, I called them and they told me that they could not find a problem and it worked fine. I picked the vehicle up and took it home. The very next morning they vehicle would not start and the display is indicating that it is not detecting the remote. I am irate and this is very very poor service. More
by tcrosby02
Employees Worked With
Mike Miller
September 28, 2021
Bobby in Service has consistently taken care of me after I experienced a few horrible incidents while having service done on my vehicle. Bobby renewed my trust in Miller Brothers after having been a loyal c I experienced a few horrible incidents while having service done on my vehicle. Bobby renewed my trust in Miller Brothers after having been a loyal customer since 2007! More
by VL
Employees Worked With
Kevin Kea
June 14, 2021
As a former car salesman I can honestly say I had a great experience from start to finish I worked with Steve Kang since I was in the market for a 2021 Chevrolet Silverado he was able to answer all of my que experience from start to finish I worked with Steve Kang since I was in the market for a 2021 Chevrolet Silverado he was able to answer all of my questions and he had the vehicle in stock that I was interested in. Though he wasn’t there to finish up the transaction since he had a baby Robert was able to help out and finish up the transaction for him. Steve’s follow up is what got me to do business with this dealership as a former salesman there are many things I look at when buying a car and one of those is the follow up. The entire team made it a seamless process and I drove away a happy Silverado owner you guys have a customer for life and I will be buying my next Silverado from this dealership More
by JR787
Employees Worked With
Steve Kang, Joe Wyatt, Robert Crawford
April 29, 2021
Misrepresented the condition of a vehicle to me knowing I flew in to purchase it. The video that I was sent looked good but I specifically asked if there were scratches or dents. I was told "no". The car h flew in to purchase it. The video that I was sent looked good but I specifically asked if there were scratches or dents. I was told "no". The car had both. I received no apology and, in fact, the sales manager gave me an attitude when I pointed out the above. Very unprofessional and unethical. More
by Bat21
Employees Worked With
Sales rep and used car manager
November 15, 2020
Great service and quality work! The service department is friendly and keep you notified with what's going with your vehicle. If I had questions they answered them if they!! friendly and keep you notified with what's going with your vehicle. If I had questions they answered them if they!! More
by carlos70
Employees Worked With
Mike Miller
