"Great car buying experience"
Lovence sold my husband his E500 over 13 years ago. So, when we needed another E Class, he called Lovence. He was professional, informative and accessible to us. He was very knowledgeable about the car, which made the test driving experience wonderful. We had more follow up visits with Lovence, before deciding. Even when Lovence wasn't around, a Sales Manager was very helpful. We got a great deal and we'll always go back to Mercedes of Silver Spring, looking for Celestin Lovence.
This was my first time buying a relatively expensive car, and I was pretty anxious coming in. Kane took us in and was very courteous, friendly, & funny, and made the entire process comfortable and painless. He personally cared about my satisfaction and went above and beyond to ensure it. It took longer than expected to decide and complete the sale, but Kane was very patient throughout the whole process. It was a great pleasure dealing with Kane from Silver Spring.
When I returned back to the dealership for some lingering questions about using the car, the staff at Silver Spring were very helpful in ensuring that all my questions and concerns were taken care of. Very satisfied overall and highly recommend this dealership
""Customer For Life""
Casey was Awesome! I spoke with Casey via telephone and explained to him in detail the vehicle that I was seeking. He went above and beyond to ensure a smooth transaction. His customer service was impeccable. My wife and I were very pleased with his knowledge and attention to detail. Casey, not only sold us a great vehicle (ML63 AMG), he personally transported it from another dealer and had it ready when we arrived. It was truly a pleasure working with Casey.