Miller Brothers Chevrolet Cadillac
Ellicott City, MD
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50 Reviews of Miller Brothers Chevrolet Cadillac
Great service and quality work! The service department is friendly and keep you notified with what's going with your vehicle. If I had questions they answered them if they!! friendly and keep you notified with what's going with your vehicle. If I had questions they answered them if they!! More
Kevin Kea is a wonderful salesman-just bought my 4th car from him. His customer service is excellent! Made sure that I had the exact car that I wanted! from him. His customer service is excellent! Made sure that I had the exact car that I wanted! More
My family has purchased multiple cars from Miller Chevy over the years and we service out cars at Miller. They have been very professional, never pushy and I highly recommend them. over the years and we service out cars at Miller. They have been very professional, never pushy and I highly recommend them. More
Sold us a Lemon 2013 Chevy Suburban-a real deal-certified by their mechanics-93k miles-6k miles and 7 months later engine seizes up. 8,000 $ Engine Replacement or it 2013 Chevy Suburban-a real deal-certified by their mechanics-93k miles-6k miles and 7 months later engine seizes up. 8,000 $ Engine Replacement or its just a piece of nice looking junk..Their response-too bad for you its not our problem...Avoid used cars from this place! More
Darren Proudfoot worts attitude. The sale tep Who called me today had the worst attitude possible I don't care about the pricing but the gentleman had the worst attitude. The sale tep Who called me today had the worst attitude possible I don't care about the pricing but the gentleman had the worst attitude. More
Personable and inviting They helped me with my questions via email for a few days before I made the drive to go check out the car. When I showed up they were extremely warm a They helped me with my questions via email for a few days before I made the drive to go check out the car. When I showed up they were extremely warm and inviting, and very open to my negotiated price target. Walked out of the lot very happy. More
Rude salesman / features of the car was not explain 1- Terrance Cox - Was very rude to my wife a few times. 2- Terrance Cox - Started telling us about the features of the car when his cell phone rang. 1- Terrance Cox - Was very rude to my wife a few times. 2- Terrance Cox - Started telling us about the features of the car when his cell phone rang. He exits the car and he never continued 3- A good salesman call the customer AFTER the sale to see if everything is satisfactory.WE NEVER HEARD FROM HIM AGAIN 4-However, your car maintenance depart was EXCELLENT in customer care and satisfaction. More
Amazingly professional and personalized!! I waited 5 months for my 2017 CT6 Platinum edition. Terrance called me periodically to update me on the status and projected assembly dates. When my c I waited 5 months for my 2017 CT6 Platinum edition. Terrance called me periodically to update me on the status and projected assembly dates. When my car finally arrived, I made arrangements with Terrance to come in the following day. I then decided I couldn't wait to see it, and stopped by the dealer late that evening. Chris greeted me and, after hearing my explanation of simple impatience, then spent an hour with me showing me my car inside the garage (even though he knew this was Terrance's sale). He was as excited as I was to look over the car. The young man that worked the detailing was also great and assured me that he would have my car in top shape for my pick up. The next day, Terrance stayed late to complete my purchase. Again, he was as thrilled with my beautiful coach as I was! He zoomed through the paperwork to make it as painless as possible (it's never completely painless). My financing process was with Justin and he was super-professional. He also made it seem more like a friendly interaction than an expensive auto purchase. Terrance then took the time to demo and explain most of the car's tech, comms, and ONSTAR (that could have been a college course, but I was already familiar with some things since I had a premium XTS). Even after he had stayed late to ensure I was comfortable with the car, Terrance called me on the way home to ask what I thought about the car!! He said he was positive that I would love driving it. The next day, I came back to the dealer to turn in my stock wheels for my trade-in XTS and pick up my after-market rims. Bruce was expecting me and immediately took me over to service. They swapped out the wheels and loaded my wheels carefully back into my car. I was introduced to the service manager and escorted to the customer waiting area. I was in and out in less time than it took me to finish my Miller Brothers water bottle!! Overall, excellent experience, professional and friendly interactions, and I'd recommend Terrance Cox and Miller Brothers Cadillac to anyone that asked!! More
Decent experience Everything was great until I forgone and noticed multiple scratches on my truck. Definitely not from the drive home. Called my salesman and he recomme Everything was great until I forgone and noticed multiple scratches on my truck. Definitely not from the drive home. Called my salesman and he recommended touch up paint and no dealership assistance. Also I noticed on my bill that they took the price of my trade off the final cost after taxes and not before like it is supposed to be. Very helpful dealership until I bought the truck then they washed their hands of it. More
Amazing Experience Me and my Princess had a wonderful service experience at Miller Brothers. Ann was awesome, friendly, easy to talk to and a joy to work with. Made Me a Me and my Princess had a wonderful service experience at Miller Brothers. Ann was awesome, friendly, easy to talk to and a joy to work with. Made Me and my daughter like family, and be continuing all my future services and business with Ann and Miller brothers. Thank you again, see you soon. More