On Tuesday, January 21, 2020, my 2019 Subaru Outback would not start with either my remote starter or push- button in-car start. Even after my friend jump started my car, the hatchback would not open. The same thing happened the next day. I called Miller Hill Subaru. The service manager suggested contacting Subaru Roadside Assistance. A day and a half later after a very frustrating experience dealing with submitting a request with Roadside Assistance, my car got towed to Miller Hill. After a couple of my phone calls regarding my car, the service manager finally called to let me know the problem. He said the remote starter had "excessive parasitic draw." So, I had to have a friend drive me over 100 miles to get my Outback. The next day, I drove another 100 miles to take the car back to the remote installer. He checked the draw and said it was within appropriate range. The problem he said was that the battery, factory installed, does not have enough amperage to maintain in cold weather. He suggested getting another stronger battery or using a battery maintainer. He also fixed the hatchback not opening. And, he wasn't even a Subaru dealer or mechanic. I had a very frustrating and time-consuming experience dealing with Miller Hill Subaru!