I bought a car online from these guys, a used 2016 Hyundai. Because I lived a few hours away, I asked for a trade estimate and for terms to be done by distance so I would not waste my time going up there if we were way off on terms. They gave me a number for my trade, and the numbers did not work out for me, so I thanked them and moved on. A few days later, Ian, the fine salesman, wrote and asked how I was doing in my search (and not one of those canned auto-responses), and I told him I had not found anything yet. I really liked their car, but I was looking at a cheaper alternative. Well, Ian was able to get his manager to come up on my trade value, which I accepted. I drove there and was still expecting to perhaps be "negotiated" with where they tried to cut me down on the trade offer or up the price or whatever, but I have to say it was the easiest, nicest and most pleasant buying experience I have had! And I have purchased literally dozens of cars in my lifetime. They were honest in every way, not pushy, and acted with trust and respect. It truly was an outstanding experience in every way. I was out of the dealership in only an hour and a half (ten minutes of which was probably spent transferring stuff from my trade!), which has to be a record! I highly, highly recommend these guys.