They are all of nothing type of business. Probably Toyota cars are made with good quality and reputation, however, Some employees at service department are rude and incompetent. They will try to sell you tires even thought your car has 30k miles because they said the tires that come from factory are made with a lower quality rubber. Other thing is they don't advice you other services that aren't include in your Toyota Care. If you partially do some services somewhere else, they will be upset and refuse to do partially a service, you have to pay for the full service package. When I told them what I have done outside and what else needs to be done, their response was, read your owners manual, they aren't familiar with your cars maintenance needs at specific miles!! Seriously, ridiculous! Go somewhere else, that are not the only ones
I called the service advisor who helped me in the past and left a message and never ever bothered in return my call. One day I was in the area and went to ask them what I've described above and that was the result
When I asked for alignment, because it was never suggested nor included in prior visits, they said is suggested upon request and the cost was 99.99 plus tax. Thanks God I found another place they for the same price one year unlimited mileage, unlimited alignments. Another example is the charcoal cabin filter they sell it for over 35.00 usd, and in other stores you find it for less than 15.00 USD. See how they over inflate prices and they don't even give you good service. Toyota owners, check service prices somewhere else and save hassle and money
The most ridiculous thing is they keep sending me offers to buy my car if I upgrade it to a new car!! How they derve to do this? If they don't treat you well of work with you, how come do they expect you upgrade your car???
Like always happens, to buy a new car they treat you well and promise you heaven, once you become they owner, they will give you problems and they will be rude...greedy staff.
They have removed the car wash service because they want to save water, like that will stop people from washing their cars. Buy and service your car somewhere else