HORRIBLE SERVICE AND TERRIBLE GENERAL MANAGER! I must say working in a Data Center, Restaurant and Retail industry, I come across a lot of unhappy customers and the way I defuse the situation and comfort the already irate customer is how I retain business. Clearly this is not a standard upheld by Miller Toyota and especially the General Manager Josh Irvine who did not even bother to call me back after I tried to get in touch with him, I needed to call out of work and come in and wait until he was ready to see me. Recently my mother's 2009 Toyota Camry was vibrating excessively and stalling while she drove from job to job so we decided who better to troubleshoot the issue than a certified Toyota technician, or so we thought! For starters, they never documented what the check engine codes were actually indicated on the OBD reader therefore there is NO way to confirm whether the repairs done to the car were in fact necessary. Ultimately after the 3rd time of bringing it in for stranding my Mother on the freeway the car was released to her and again, she was left stranded on the freeway only this time, the engine "DIED" (Meaning irreparable) according to their service techs.
The problem was never fixed, it continued to leave my mother stranded and as a result are now left without a car, a bill of $1500 due to the poor level of service we received at Miller Toyota of Anaheim. Aside from their technician failing to properly diagnose and repair one of their OWN VEHICLES time after time raises a lot of unanswered questions such as, is it common practice for this dealership to avoid documenting check engine fault codes in hopes of perhaps up-selling unnecessary services??? Is it common practice for them to tell a customer who is coming back a 3rd time because of stalling that everything is fine and they should be concerned? I mean I don't get it, if the customer is saying the Check engine light is back and the car is stalling again, how else must it be said?
After already performing compression test ($750) Per the technician's suggestion, they figured it was a faulty coil causing the stalling and that we should swap the faulty coil with one of the others and see if the fault code follows the coil and released it to my mother again(Miller Toyota never notated in the Repair Order -RO- what the actual codes were at any time during the 3 times they possessed the car) and sure enough, moving a faulty coil from one cylinder to another forced the engined to now have 2 underperforming cylinders instead of 1. Keep in mind this is a 4 cylinder engine so taking away half of the engine's power forced everything else to work harder and blow up the engine entirely.
THE CAR LITERALLY STRANDED MY MOTHER ON THE FREEWAY AFTER THEY RELEASED IT TO HER!!!AGAIN!!!
Is it common Practice of Josh Irvine (General Manager) to prematurely cut off an unhappy customer by saying and I quote "We can cut this meeting short" just because I am trying to air out my frustration with the level of service being put out by Miller Toyota of Anaheim and because he doesn't like my tone? Well this might be news to Josh, Without US CUSTOMERS, There is NO Dealership! I Mean the level disrespect I felt from this guy and complete disregard for the emotional distress he has caused my mother and family is unheard of. This Dealership should NOT receive anyone's business because it could be your mother stalling on the freeway due to Miller Toyota of Anaheim failing to meet the level of commitment they should have for all of their customers. I will no longer be a customer of Miller Toyota of Anaheim and hope anybody reading this thinks twice about giving business to someone like Josh Irvine who did not show an ounce of sympathy or any sign of effort to rectify this horrible and traumatic experience. For being a general manager I expected a lot more than how we were treated and were told he could do without my business or that of my Employers! That if using our future business with Miller Toyota was leverage, that he can just cut the meeting short right there because he could do without it. From a customer's point of view, if that doesn't say F-U, I don't know what else will other than Flat out Saying it. Please think twice before purchasing any vehicles or having one serviced at Miller Toyota of Anaheim. Be safe out there and make sure these dealerships have some level of accountability otherwise others will continue to be victimized by their lack of empathy and desire for self preservation. Marina who works in the service department is a real one and genuinely tried to help, shout out to her.