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Miller Toyota - Service Center

Manassas, VA

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60 Reviews

60 Reviews of Miller Toyota - Service Center

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August 30, 2016

Miller Service Intake was streamlined and efficient. The service personnel were friendly, professional, thorough and diligent. The new waiting area was clean and More

by Killdeer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcel Hartstein
Sep 15, 2016 -

Miller Toyota responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you. We will share your feedback with the entire team. Please let us know if we can ever help you in the future. Ken Shepherd General Manager ken@millertoyota.com

Sep 28, 2016 -

Miller Toyota responded

Thank you for taking the time to write this nice review. We are very proud of our new facility and the great customer touch-points we have been able to provide. I am happy you recognized Marcel for completing your service in a professional manner. We appreciate your kind words and your business! Ken Shepherd, General Manager

July 07, 2016

Friendly The Sales and Service Department at Miller Toyota is outstanding. They are always fast friendly and fair! All my service appointments have been exce More

by DeediePoteat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rocky Jones
Jul 08, 2016 -

Miller Toyota responded

Thank you for writing about your visit with us! I am happy to hear that our team was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions! Best regards, Ken Shepherd General Manager ken@millertoyota.com

June 22, 2016

Do not Service your Vehicle here in Miller Toyota Please do not buy or service your vehicle here. I brought my new RAV4 today for service and they would not perform wheel alignment. My car only have 8 More

by WorstToyotaDealer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eddie Simpson, Robert Crook
Jun 27, 2016 -

Miller Toyota responded

Dear Ryan, Thank you for your post and the opportunity to speak to the matter. Your vehicle was purchased elsewhere and therefore cannot speak to its delivery condition. During you first service with us at 3200 miles, the tire pressures had to be adjusted down from 47 psi to 33 psi. At 4900 miles we performed a front end alignment as part of your Toyota warranty. Please note that Toyota will only cover a no-charge front end alignment “one time” during the first 12 month/20,000 mile period. During your most recent service visit at 8100 miles, our shop foreman test drove your vehicle with you, found no problems and informed you that there was no warranty coverage for a second alignment. We offered to work with you on a discounted price but you found our goodwill gesture unacceptable. Ken Shepherd, General Manager

April 06, 2016

Excellent Service Experience I took my 2013 RAV-4 in for a 25,000 mile maintenance. The service was quick and efficient. They had me in and out within one hour! They informed m More

by howub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Donohue
Apr 12, 2016 -

Miller Toyota responded

Thanks for your perfect review, Debra! We're glad to hear that our team was friendly, quick and efficient! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best Regards, Ken Shepherd General Manager ken@millertoyota.com

March 24, 2016

In and out VA inspection Everyone was pleasant and smiling!! Inspection was done in a minimal amount of time. Miller Toyota is certainly a 5 Star dealership. From beginning More

by Tricia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecil Hager
Mar 25, 2016 -

Miller Toyota responded

Tricia, Thanks for your very positive comments. We appreciate your business and will always try to keep it fun and friendly at Miller Toyota. Your kind words mean a lot to our entire service and sales teams. Thank you! Ken Shepherd, General Manager, kens@millertoyota.com.

December 21, 2015

Customer Service For the last 14 years, I have been receiving excellent service from Miller Toyota, Their service agents are very knowledgeable and helpful. Mark Taylo More

by Highlanderman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Berrios, Mark Taylor
Dec 23, 2015 -

Miller Toyota responded

You have been doing business with Miller Toyota Scion for years and your review about Mark and us is truly appreciated. Thank you and we assure you we will continue the great service that you have been used to for years. Take care and happy trails. Best regards, Ken Shepherd General Manager ken@millertoyota.com

December 09, 2015

Fast, friendly and informitive Brought my truck in for routine service, had a 4pm service appointment. Service rep. was very friendly, courteous and informative taking the time to r More

by Brian L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jharron Garner
Dec 11, 2015 -

Miller Toyota responded

Brian, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our service rep provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our page to stay in the loop with special deals and contests. Regards, Ken Shepherd General Manager ken@millertoyota.com

December 06, 2015

Excellent customer service Appointments are convenient & each time I have been there my vehicle is taken on time & service has been great. The staff is awesome. Knowledgable & f More

by Laura M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rocky Jones
Dec 08, 2015 -

Miller Toyota responded

Thank you for sharing this great feedback with us, Laura. We feel our service department is what makes Miller Toyota Scion special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! All the best, Ken Shepherd General Manager ken@millertoyota.com

October 28, 2015

Awesome First Service Visit! I brought my leased RAV-4 to Miller Toyota for the first time for it's 20K mile maintenance check. Even though this was my first service visit to Mil More

by howub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocky Jones, Cecil Hager
Nov 25, 2015 -

Miller Toyota responded

We love hearing from our customers so thank you for taking the time write this glowing feedback. It's wonderful to hear that our staff at Miller Toyota Scion was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Regards, Ken Shepherd General Manager ken@millertoyota.com

September 16, 2015

Outstanding Service! Mark, the Service Manager who handled the problem of a worn spot on the door panel, got Toyota to send a new door panel. Mark is every dedicated to en More

by Robertm348
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Taylor
Sep 21, 2015 -

Miller Toyota responded

Robert, thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Mark satisfy your service needs; it is just an example of why he is such a great asset to our team. We will make sure they hear of your kind words. All of us at Miller Toyota Scion await your return. Please let us know how we may be able to help next! Respectfully, Ken Shepherd General Manager ken@millertoyota.com

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