Our initial interaction with this dealership was for a test drive of a RAV4. Vladimir was fantastic, really showed us every feature of the car. We had already been dealing with Karina, the online "specialist" with mixed results. Sometimes she would respond to messages, other times not. Once we started trying to work a deal with this dealership, communication was all over the board. We would get a call from Vladimir, he would say the email with car info and specs would be coming in a half an hour, we wouldn't receive anything for a day or more. Once we responded to any emails we did get, there would be no response. Eventually we gave up and let them know we were going to work with a different dealership. A few days later, we received another call from Vladimir, eager to earn back our business. We were clear what we wanted and what we needed to continue working with them. In writing, Vladimir told us they had the vehicle we wanted and were willing to do the deal, including agreeing to the out the door price. We reiterated we would be coming in the next day if he was certain the deal was doable. His response "I wouldn't spend time on it if it wasn't possible".
So we showed up the next day, ready to sign the deal and drive away with our new car. Vladimir was with another customer, stating he had no idea we would be coming in that day. Not really a big deal, we hadn't set a firm time, but we had stated clearly we would be in. After some back and forth between the new guy we were assigned to and the room of mysterious managers, it finally came out that no car actually existed. They did not have the car we wanted and had no plans to find one. Their attitude: sorry not sorry. We bought a car from Malloy Toyota the next day, no problems.
We will not be going to this dealership again. And we definitely wouldn't recommend anyone else going either.