Mills Buick GMC

Very disappointed with my last visit. I had called to change my appointment due to an unexpected funeral. I explained the the situation and then realized that due to my work schedule (Sch I had called to change my appointment due to an unexpected funeral. I explained the the situation and then realized that due to my work schedule (School District) Monday trough Fridays 5:30am-2:30pm, it would be the only day I could drop off my vehicle since I was off for MEA break and this last minute funeral. I explained that I would be waiting at 7;00am to drop off my vehicle but would request a Loaner so I could leave immediately for the funeral. I arrived at approximately 6:50am and was the first in line. I waited patiently in my truck and watched the service writer through the window as she conversed with the mechanics and others. At approximately 7:08am she finally let me in to the reception bay. I did not get upset but continued to explain my situation and eagerness to depart for the funeral. I politely asked for the loaner I had requested and was told I did not have one scheduled. Although I was very disappointed with this news, I requested to reschedule for another day due to my hurried schedule of the funeral. The service writer stated that all she had to do was to check with the person who handles the loaners and that she should be in any minute. She asked me to wait in the waiting room and so I did. However, “any minute” became 1hr+ and after 8am. I was stuck and had no other choice but to wait. I then learned that the term “Loaner” was another word for “Rental”. Again what was I to do? I had no choice but to pay for the “Loaner” and get to the funeral where I was tasked to prepare the funeral lunch for 300+ attendees. Later I received a call that the I could pick up my truck before 5:00pm. When I arrived, I found out that no work had been done on my Brakes (front or back), nor was the Onstar module repaired, nor was the Brake-light(drivers side), However, I was told that parts needed to be ordered for all of the aforementioned. I was billed for the brake checks, which I had already paid for prior upon my last oil change/service. I was also charged for a check on the communication module and of course the so called ‘Loaner’. I had this appointment scheduled for weeks prior and stated the service needed as advised at my last oil service. I was very disappointed that the service writer could not find the supposed notes from my last service check. It would have saved me so much time and money. I recently received a call from this service writer and she stated that the module was in and we could schedule the appointment now to get the change out done. When I asked if the parts for the front and back brakes were in she seemed confused with the question. Then she said “oh, yes, we can do those also but you will have to leave it with us for 2days or so.” I then asked her what about a “Loaner” since I am having $2000.00 work performed and $3000.00 if I were to have the brake light replaced as well... She then stated that I would have to pay for the “Loaner” as I had before. This left me very dissatisfied and I calmly stated that I would call back to schedule an appointment. However, I am not very confident that your service department cares as they should about retaining my business and tomorrow I may be researching my options to get the work performed on my vehicle. With respect, Tommy Sablan More

Great team, great atmosphere, great time finding the car I really wanted. We laughed and enjoyed the time there. I appreciate all the time put into finding just the right vehicle for me. This is my second I really wanted. We laughed and enjoyed the time there. I appreciate all the time put into finding just the right vehicle for me. This is my second brand new vehicle from Mills GM and the service team is equally as awesome. I highly recommend this team if you’re in the market for a vehicle. More

Emily and Eric were very helpful! My wife's car had an unrepairable leak in the sidewall of her tire. They had new tires the next day and squeezed us in so she would be safe. Top notc My wife's car had an unrepairable leak in the sidewall of her tire. They had new tires the next day and squeezed us in so she would be safe. Top notch! More

I have always loved Mills GMC; I always am greeted with a smile and such friendly and caring staff. Service staff are excellent and always thorough. I definitely recommend this dealership to family and frien smile and such friendly and caring staff. Service staff are excellent and always thorough. I definitely recommend this dealership to family and friends! More

Brandon, Was very knowledgeable about the available options on the GMC trucks. He was instrumental in our choice of a new vehicle. options on the GMC trucks. He was instrumental in our choice of a new vehicle. More

Sales department was extremely eager to close the sale, even prior to repair work being done before the handover. Disrepair work would eventually turn into the engine needing to be replaced. even prior to repair work being done before the handover. Disrepair work would eventually turn into the engine needing to be replaced. More

Friendly Professional staff. GMC doesn't currently have a fix for the problem with my truck. GMC doesn't currently have a fix for the problem with my truck. More

I purchased a 2026 GMC Sierra with 3. 0 Duramax Diesel in June 2026. I did not shop for my truck at Mills GMC because multiple friends reported negative service experiences at Mills GMC a 0 Duramax Diesel in June 2026. I did not shop for my truck at Mills GMC because multiple friends reported negative service experiences at Mills GMC and our recent service experience at Mills Honda was concerning. I attempted to schedule the first oil change at the selling dealer and was advised they did not have an opening for 10 days … and I noted Mills online Service Schedule showed multiple openings Monday afternoon, so I took a chance. I scheduled the appointment at 1:45 PM and dropped my truck off at 1:15. I returned at 2:45 and noted work was not yet started on my truck. I was a little annoyed with the delay on completion and the wait, but very disappointed my truck was returned to me with DEF fluid below 20%. The vehicle inspection report noted DEF “Reservoir 1/2 full” …. Which is flat out wrong and implies to me it is very likely the remainder of the vehicle inspection is also fiction. The selling dealer pressed the point most 3.0 Duramax owners never touch DEF fluid because it is normally topped off at oil change. This is not a practice at Mills GMC. Betsy did fine … I question whether the leadership team has surrounded her with the support for her to be successful and whether the team incentives are designed to insure customer satisfaction or maximize Mills profit. More

Service was performed as expected and in a timely way. Happy with what was done. Happy with what was done. More