Mills Honda

good customer service overall when i've brought my 2008 honda in for service over the years, in buying this newer 2024 honda vehicle, salesperson' Connor was very helpful and answered my questions to honda in for service over the years, in buying this newer 2024 honda vehicle, salesperson' Connor was very helpful and answered my questions to my satisfaction. also he showed good customer service in telling me that i could contact or come in with concerns/questions--very much noted/appreciated. a good retail business needs good customer service in order to stay in business--word of mouth advertising goes a long way. also tim was very professional and informative. carole neider motley, minnesota More

After the initial meeting, during which we looked at the car we would eventually buy, the experience was completely negative. We felt bullied in signing paperwork before the car was even ready. The promised car we would eventually buy, the experience was completely negative. We felt bullied in signing paperwork before the car was even ready. The promised timing to pick up our new car was put off multiple times. Connor communicated but repeatedly promised timelines that were not accurate. We felt like we were put at the bottom of the list once we signed the paperwork. For example, when we signed paperwork on the second business day, we were told the car would be taken right away into the shop for detailing and cleaning. We were also told the door to the gas tank had arrived and would be painted and installed, and one week later that 3rd party vendor had not even been in to match the paint yet. Then we were told that vendor had the piece and was painting it and we could pick up the car that afternoon… But again Connor had not done his homework and the paint needed to cure for 12 hours so it would not be ready until the next business day. We picked up the car on the ninth business day into this process, and upon driving it out of the lot, discovered something was broken and a part needed to be ordered. We realize this was coincidental, but it further added to the negativity of this entire experience. Service manager Jim was spectacular. The first positive from Mills! An appointment was set up for me which I needed to change, and when I called and spoke with Sean, she could not have been less helpful. She was fairly rude on the phone and did not give the impression that she wished to be helpful at all. Now it has been 3 1/2 weeks and today is the day my car is finally getting fixed. However! It didn’t get fixed because the wrong part came in. This is the 24th day since I picked up my car, 32nd day overall. And the awful experience feels like it will never end. If other customers have experiences like ours, I’m surprised Mills is still in business. We will not use Mills again and neither will my friends or family. More

Service was great. Customer service was great. Dave answered all my questions. Will be back. Customer service was great. Dave answered all my questions. Will be back. More

Service was done promptly and on time. Jessica Love was good. Most of my time was spent with David Brodal in the service department. He is excellent. Very personable. He spent more tim Jessica Love was good. Most of my time was spent with David Brodal in the service department. He is excellent. Very personable. He spent more time with me than he really had to, I think, in discussing and searching for the source of a bothersome rattle in my Ridgeline. You want to hang on to him, He is a credit to your dealership. More

Good service, two week wait for a simple thing like an oil change seems a little long. oil change seems a little long. More

Thank you for your assistance in keeping my vehicle in super running condition. Experts in action. super running condition. Experts in action. More

Tire rotation and oil change. Excellent service and very friendly staff. Appreciate that extra effort. Thank You all and keep up the Great Work! Excellent service and very friendly staff. Appreciate that extra effort. Thank You all and keep up the Great Work! More

I wasn't pressured to buy any vehicle and the transaction went smooth. I would recommend Mills for your next vehicle. went smooth. I would recommend Mills for your next vehicle. More

This dealer sold me a new CRV-Hybrid which developed a knocking noise when the engine engaged. I took it in with less than 3000 mi and after two weeks I was informed that they did not have a mechanic cer knocking noise when the engine engaged. I took it in with less than 3000 mi and after two weeks I was informed that they did not have a mechanic certified to work on a Hybrid and that it would need to be towed to an other dealer miles away! Not happy with a dealer that doesn't tell you before you buy that they can not service your new vehicle More

Never worked with or met Luke Jordan to my knowledge so I have no opinion. Working with Connor was as good or better than you could expect. He was very friendly and efficient. He offered some options and add have no opinion. Working with Connor was as good or better than you could expect. He was very friendly and efficient. He offered some options and add-ons but was not pushy in the least. Several years ago, I worked with their service department, and they were very good. They were always friendly and courteous. I would recommend Mills Honda to anyone looking for a Honda. More