Milnes Ford Inc

l bought a car from Milnes Ford and River was my salesperson. River was amazing from the start of the purchase process to the end. l was looking for a Jeep and located one on the Ford lot. After l t salesperson. River was amazing from the start of the purchase process to the end. l was looking for a Jeep and located one on the Ford lot. After l test drove the Jeep prior to the business closing for day, l accidentally left my jacket in the car. l had put down a deposit on the vehicle & River had provided me with his contact information. After l left, and the dealership closed for the weekend, l realized my jacket was in the car and contacted River. River contacted another employee who was outside of the city to meet me at the dealership to get my jacket. This was only the beginning of the personalized, professional service River provided to assist me in purchasing my new Jeep. Thank you! More

I discussed new cars and prices with River. He was very helpful. His explanation was as clear and addressed my concerns. He was very helpful. His explanation was as clear and addressed my concerns. More

My parents bought a car from River and he went above and beyond to make sure that they got the perfect vehicle! River really put in a lot of time and effort to make sure that they got a vehicle they loved. beyond to make sure that they got the perfect vehicle! River really put in a lot of time and effort to make sure that they got a vehicle they loved. He was so patient and honest. I couldn’t recommend River enough as a salesman. More

Everybody was helpfull and knowledgeable at there job. Very curtious , and helpful. Didn’t try to oversell anything Very curtious , and helpful. Didn’t try to oversell anything More

Great experience with service! They offer free pickup and delivery for your vehicle! Very convenient and fast! They offer free pickup and delivery for your vehicle! Very convenient and fast! More

I had went to Milnes a couple days ago to ask to speak to a salesman about a used vehicle they had for sale, I walked in and stood for almost five minutes while listening to the woman at the front desk have a salesman about a used vehicle they had for sale, I walked in and stood for almost five minutes while listening to the woman at the front desk have an inappropriate conversation with someone I can only assume works there. I am honestly baffled with the amount of unprofessionalism I witnessed and maybe it is because I am older and I am not keeping up with what is socially acceptable but I was truly blown away. After standing there for five minutes and listening to the crude conversation I chose to leave and ended up purchasing at a different ford dealer. I almost feel bad judging the place off of my first impression but I was just blown away. There are certain subjects you don't speak about in a certain environments and especially not Infront of a possible buying customer. More

I purchased a vehicle a little over a year ago. The salesman I dealt with was very nice. But unfortunately about two weeks later, I realized my car was burning oil badly. I was putting a quart and The salesman I dealt with was very nice. But unfortunately about two weeks later, I realized my car was burning oil badly. I was putting a quart and a half in every 500 miles. Of course I didn’t buy the warranty. The account manager I dealt with was very smug . My wife and I live in Flint Township and he kept making comments about how bad Flint was. Meanwhile, we have a beautiful house in a very good area. Just don’t think I will ever buy another car from there. Not a good experience at all. More

Had an appointment for oil change & tire rotation. Called just before appointment to make sure on time said yes. Hour and half still waiting for my vehicle. Unacceptable it’s a simple oil change. Wil Called just before appointment to make sure on time said yes. Hour and half still waiting for my vehicle. Unacceptable it’s a simple oil change. Will have to go elsewhere. More

The owner, Blake, contacted me regarding an issue I had with Jake the assistant service manager. My AC wasn’t working, brought it in and it was “fixed”. It wasn’t fixed and when I called I was given firs with Jake the assistant service manager. My AC wasn’t working, brought it in and it was “fixed”. It wasn’t fixed and when I called I was given first an appointment on the 21st and then the 13th, even though it wasn’t fixed from the first time. I spoke with Keith who had Blake call me. I was able to bring my car in the following day. A seal that was just put in was defective causing a freon leak. I cannot say enough good things about Jaccari, Blake and Keith. They restored my faith in their service department. I think Jaccari would be a great assistant service manager, I liked dealing with him and I’m sure other customers would too! More

I will never buy another vehicle from Milnes Ford in Lapeer again. Not only was it their clerical department a joke, but worse was that as soon as I drove the vehicle off the lot the airbag light came o Lapeer again. Not only was it their clerical department a joke, but worse was that as soon as I drove the vehicle off the lot the airbag light came on and the brakes were making a grinding noise that they hadn't been making when I test drove it. They originally said that it was a new issue but later admitted that the vehicle hadn't been fixed properly before sale. They did fix those 2 issues immediately; but when we called to say now the heated seats weren't working they made an appointment for 6 weeks out then "lost" my appointment and were unwilling to help accomodate us. We finally got Ford Quality Assurance involved who got us in at Imlay City Ford for the fixes. Their service department have found recalls that were issued over 6 months ago that were still needed to be fixed as well as electrical issues that were logged into Ford's computer system previously that were also not fixed. All in all I am having to spend thousands of dollars for a vehicle I have owned less than 4 months. I really could go into more detail, especially on the headache purchasing the vehicle had been but bottom line from the sales to the service department Milnes Ford in Lapeer has been rude and unprofessional. More