I got an appointment to get my oil change and to take care the recall for my 2019 Tundra on Oct.01,2021.I dropped my truck at Milton Ruben Toyota service center at 10:28am and David McGahee is the one came to me and ask me If I have an appointment, I said yes I need Oil change and take care the fuel pump Safety Recall and I ask how long it will take to finish? He answered maximum 4 hours and this is the same answer that they told me over the phone about the Safety Recall when I called them to set up an appointment for my oil change. I called David McGahee four times and I called the supervisor one times , I left two messages to David McGahee first message is 2:57pm to check on my truck but he did not call me back, then I called again at 3:20pm still no answer, then I called 4:43pm and still no answer for David McGahee so I left 2nd Voicemail but again NO respond, then I called again at 4:48pm to patch me through the supervisor but no answer from their supervisor I left a message also asking to call me back about my truck but the same thing no Return call. I am expecting to get my truck around 2:30pm-3:00pm so I scheduled my customer to bring their cabinets and countertop around 4:00pm to be Install but I end-up get curse out just because I can not make it.
On top of that I got home and look my paperwork they charge me for rotating my tires which is I did NOT ask for it. I went to Milton Ruben Toyota for Oil Change and take care of the Safety Recall. Guys be careful, before you'll leave or pay Please look at the paperwork they might charging you without your acknowledge. I will not bringing my vehicle at Milton Ruben Toyota to service my Truck and also I told my 22 of my friends not to bring their Toyota to get service there.