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Mini of Loveland

Loveland, CO

4.2
90 Reviews

4055 Byrd Drive

Loveland, CO

80538

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Showing 90 reviews

April 20, 2024

The buying process was great. The after purchase was a nightmare. They didn’t do what they said as in picking up the back seat from us on the trade in. Then no title has been s More

by Afyrwench
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matt
February 23, 2024

My husband and I just purchased our second used car from here. Both times we had a wonderful experience. Austin was wonderful! Very quick to reply to our questions. Everyone was awesome! We will not buy our More

by Annastreed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin
January 26, 2024

I inquired about a vehicle. Austin reached out to me very quickly and was super helpful answering all my questions. He was always available to answer any questions I had. He eve More

by Peytonkoenig
Recommend Dealer
Yes
Employees Worked With
Austin Meckelburg
December 17, 2023

I have been on the fence about letting go of my beloved F55 Anderson Cooper. But I have been working with Austin to find the best Countryman S ALL4 for me. We finally have made that happen. Austin is down More

by Pank112
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Mekelburg
Jan 10, 2024 -

Mini of Loveland responded

Thank you for taking the time to share your experience. We are pleased to hear you enjoyed working with Austin during your Countryman S All4 purchase. He is a valued member of our team and we love hearing he was down to earth and wanted to help get you into the perfect MINI to fit your needs. Thank you for choosing to work with our team and we look forward to earning your business time and again in the future. The MINI of Loveland Team

October 19, 2023

Friendly, clean, did not pressure sell. Sales advisor very familiar with the vehicles. When we decided on the car the time to get all the paperwork done was fast and easy. More

by kgates_co
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Mekelburg
Oct 31, 2023 -

Mini of Loveland responded

Thank you for taking the time to share your experience! We ate pleased to hear your found our facility clean and our client advisors no-pressure. Thank you for your business and we hope to work with you again! The MINI of Loveland Team

October 05, 2023

Austin and Michael were absolutely amazing. They were patient and kind and didnt complain while I had to find all my documents (that i shouldve had prepared). They took care of me the entire ti More

by HondaGirl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Mekelburg, Michael Slaten
Nov 29, 2023 -

Mini of Loveland responded

Thank you for reviewing Austin and Michael! We love hearing you enjoyed working with them and they were patient and took care of you. Thank you for choosing to work with our team and we are hope you are loving your new car. The MINI of Loveland Team

September 15, 2023

BEWARE. Worst dealership. TERRIBLE CUST SERVICE. Don't be blinded by the free donuts and coffee. After sale, you are disgarded. I bought an expensive used More

by cindysavino6
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Givi, Jared
Sep 18, 2023 -

Mini of Loveland responded

Cindy, Thank you for bringing this to our attention. We understand you're frustrated, however, we had 3 Managers, our Service Director, and our top Master Technician all drive the vehicle and we were unable to duplicate the "squeaking" issue. Our Technician determined the brakes are functioning as intended. Please feel free to contact our team to discuss the issue further. We thank you for your time. The MINI of Loveland

Sep 18, 2023 -

cindysavino6 responded

I simply cannot believe that. I am not making this up, and I would not continue to follow through if I didn't truly believe I got extremely bad customer service after the sale. I drive thisntruck every day and the squeek is constant, as well as the grinding when the brakes are applied. And although I am not a "top master technician" I know that brakes, even when they need to be replaced can "function as intended". I paid top dollar for a used vehicle that I believed to be in great shape. Givi promised me that if I had any concerns they would be adressed. And that I would hear from him after the sale. That did NOT happen. I called and emailed MANY times about these issues and did not get timely responses or any responses at all unless I followed up after no response for a week.

May 07, 2023

My wife and I bought a preowned Land Rover on May 3, 2023. Austin M. was our client advisor. We were treated with courtesy and professionalism throughout the process. The vehicle was impeccably maint More

by Land Rover Couple
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Austin M., Joe (Finance Manager)
May 09, 2023 -

Mini of Loveland responded

Wow! Thank you for your glowing review! We are pleased to hear our team treated you with courtesy and professionalism during your car buying experience. Thank you for choosing to work with our team and we look forward to working with you again in the future! The MINI of Loveland Team

March 14, 2023

Trading in and purchasing a new Mini Countryman Cooperworks was easy and a great experience. Stan was exceptionally nice, but everyone was! I'll be back! More

by yayaya56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stan, Alex, Nick, Blu
Mar 16, 2023 -

Mini of Loveland responded

Thank you for your 5-star review! We are please to hear our team provided an easy and friendly buying experience during your MIN Cooper Countryman purchase. Thank you for choosing to work with our team and we look forward to working with you again soon! The MINI of Loveland Team

February 20, 2022

I purchased a mini the other day from this dealership and it was the best experience. Matt was super helpful and made first time purchasing a car easy! I absolutely love my car already and now feel set for a More

by Ktwilson044
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Sandine
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