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Mini of Monrovia
Monrovia, CA
384 Reviews
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384 Reviews of Mini of Monrovia
September 09, 2019
Excellent service Abigail greeted me with a big smile, I had my eyes on a specific car but wanted to compare the driving with other models. Abby was very graceful, ver Abigail greeted me with a big smile, I had my eyes on a specific car but wanted to compare the driving with other models. Abby was very graceful, very professional and assisted me with all my requests and questions.I ended up driving 3 cars. Because of her help, I also ended up buying a different model that I came for. All the way through, my experience with the transaction was the best I have ever had buying a car, by far! Her manager Ray was as helpful and agreeable as she was.The dream team! This was definitely a 5 stars experience, I would highly recommend Abby at Mini of Monrovia for a flawless experience. More
by Isad.
Employees Worked With
Abigail Barrientos, Ray Jammoh
Helpful September 07, 2019
Very Professional I am very satisfied & happy with recent visit. Ryan Thay was very courteous, very professional, The tech did a fantastic job fixing my car 1st try! Th I am very satisfied & happy with recent visit. Ryan Thay was very courteous, very professional, The tech did a fantastic job fixing my car 1st try! Thank you! check engine light and hesitation is gone. Mini of Monrovia, will go extra mile to help mini owners. Thanks You! Mini of Monrovia. More
by randine
Employees Worked With
Ryan Thay
September 03, 2019
Worst car nightmare, turned into the best service experience I arrived to the service department with a big concern regarding the color of the coolant in my recently purchased (from a friend) 2009 Mini. The per I arrived to the service department with a big concern regarding the color of the coolant in my recently purchased (from a friend) 2009 Mini. The personnel at Monrovia BMW-Mini were not only friendly and professional in the already expected limits, but they showed me a level of true service and kindness that has now become my new standard. The Service Adviser (Jason) was very patient understanding all of the issues I had with my car and my concerns that at that point had turned into nightmares, Then the Service Engineer (Rudy) extended the most comprehensive and accurate technical hand into explaining what was exactly going on with my vehicle from the root cause of the problem, to all of the potential consequences and finally to what I should expect once the Monrovia BMW-Mini Service Team was done with it. The level of commitment with quality in their service is amazing (...I know Quality, I'm a Quality Engineer myself) and it goes beyond any other service dealership experience I ever had in the past. This team went above and beyond to fulfill their strong commitment with the quality of the vehicles they serve, the super-personal customer treatment and the accuracy in their technical automotive solutions. Thanks Jason, thanks Rudy, thanks Monrovia BMW-Mini General Management for rescuing an imminent total loss of my car (...and I looove that Mini). YOU REALLY ROCK! Eduardo Menendez Rancho Cucamonga, CA More
by Papazzo
Employees Worked With
Jason, Rudy
September 03, 2019
Unorganized Although I had a reservation it still took 45 minutes to check in and get my loan car. About 4 hours later I received call from the service dept. an Although I had a reservation it still took 45 minutes to check in and get my loan car. About 4 hours later I received call from the service dept. and was advised to come back because they couldn't do anything until they ordered a part which they would have on next Tuesday. I came back and was advised that my right front tires were worn and needed to be replaced. I wanted to leave but I agreed to have tires put on. The cheapest tires they had they were out of so i took the next cheapest tires $168.99 each. The total was just under $500 for 2 tires. They installed them and I left with the promise they would call me on next Tuesday when the part came in. Next Tuesday came and no phone call. i called them and they told me my rep. was not in that day. So I asked for his associate and got his answer machine. I later looked on line for the price of the tires that I bought and they were $129.99 as apposed to $168.00 from the dealer. I have had Mercedes and BMWs and their service departments was more efficient and professional. I'm still waiting for the phone call for my part. More
by Frustrated
Employees Worked With
De
August 29, 2019
Great customer service Had a regular maintenance service at mini of Monrovia. Dehuan was very helpful and explained all the options clearly. My license plate was brushed off Had a regular maintenance service at mini of Monrovia. Dehuan was very helpful and explained all the options clearly. My license plate was brushed off inside the car wash facility and they were able to retrieve it for me the first thing the next morning after carwash opened. I would say this is a much much better experience than what I had from another mini dealer in LA area. More
by Q
Employees Worked With
Dehuan
August 14, 2019
Amazing and Kind Mini of Monrovia has quick and wonderful service! I highly recommend them. I will continue to go back for all my service needs. And I love my car Mini of Monrovia has quick and wonderful service! I highly recommend them. I will continue to go back for all my service needs. And I love my car which I purchased used from this dealership as well. More
by Laurie 123@
Employees Worked With
John
July 25, 2019
Great customer service! Service representatives were very accommodating. Vehicle was delivered in the time frame promised. Car wash was awesome!!! There was no pressure to c Service representatives were very accommodating. Vehicle was delivered in the time frame promised. Car wash was awesome!!! There was no pressure to complete additional services that may or may not be needed. The waiting area was nice. More
by niquecoe
Employees Worked With
Ryan Thay
July 22, 2019
Car service Excellent service they make you feel special. Upon each visit they are very at tentative, courteous, and professional. Waiting are is very comfortab Excellent service they make you feel special. Upon each visit they are very at tentative, courteous, and professional. Waiting are is very comfortable and. Lean More
by Barbray
Employees Worked With
Dehuan my service representative was very courteous and helpful as was as Javier who sold me my car in 2018. My encounter with this dealership has been very commendable .
July 18, 2019
Customer Service is Amazing! Professional, clean, and accountable. Jason at service has been helping me out for three years now with all my service needs. He is very friendly, pro Professional, clean, and accountable. Jason at service has been helping me out for three years now with all my service needs. He is very friendly, professional, and has always been so considerate with my time. As a college student and a worker this means a lot because I don't have much time to spare. Jason has always made sure to get all my service jobs done in a fast and timely manner. Thank you Mini of Monrovia for employing people like Jason. It's because of my amazing experience with them I recommend Mini to all my friends and the reason for taking time to write this Review. More
by rpimentel
Employees Worked With
Jason Rangsipat
May 13, 2019
knowledgeable and thoughtful Terrific dealership,,,, clean bright and well attended. Rocky and sales is the bomb! Closing out the sales experience with Sarkis was the cherry on to Terrific dealership,,,, clean bright and well attended. Rocky and sales is the bomb! Closing out the sales experience with Sarkis was the cherry on top! james More
by james
Employees Worked With
Rocky and Sarkis
