Although the $100 Mini of Peabody offers for every referral is tempting, I cannot in good conscience recommend this dealership. There are countless dealerships in the area, go to any of them or buy from craigslist or ebay! The customer service here is atrocious. I recently purchased a 2013 Mini and told my salesman, Luis, that I worked for the government and would be stationed in Europe starting in April, which is why I wanted the Mini because it’s practical for Europe. Despite stating this, neither Luis nor the finance staff thought it important to tell me that Mini would not let me take the car abroad if I still owed money. I have to refinance through USAA because they will allow me to take the car overseas. When I told Luis I was upset that I wasn’t told this initially he replied that I never said I planned to take the car with me because otherwise he wouldn’t have recommended I finance through Mini or that I even buy the car. His response is a lie. We had conversations about why I thought the car was good for Europe and yet he didn’t say anything. Unless he didn’t listen to anything I said, there’s no way he didn’t know I was taking the car abroad. He further told me, “Common sense dictates that [I] had all the details worked out” about my move to Europe and whether I could bring the car. As nice as it is to not only be lied to, but to also have the salesman question my level of intelligence, which is the basis for sound customer service, I would think common sense should dictate that when I say I want to bring my car abroad, and the salesman knows it violates the loan agreement, I should be told. Further, Luis made no attempt to rectify the situation – no offer of “let’s look into other financing options” – he just lied and insulted my lack of common sense.
I reached out to the sales manager who apologized for the inconvenience and asked to speak to me about it over the phone the next day. I gave him my number and available times; I also said I could call him if it would be more convenient and to let me know. I received no response and no phone call – the kind of stellar customer service one expects after purchasing a $20,000+ car.
I can’t speak for all the salespeople, but I had a horrible experience. I was misled, lied to, and then ignored. I recognize my situation doesn’t apply to many people, but car buying can be stressful enough as is without having to worry whether the salesman is even remotely concerned about your interests after you sign the loan. Again, they were very nice while I was buying the car, but once I signed the loan the wheels pretty much fell off the customer service wagon. If you don’t care about customer service or being treated with respect then I suppose it’s fine to go here. Personally, I do not recommend buying a car from this dealership and if you do I hope for your sake nothing goes wrong because then you’re screwed.