Mini of Peabody

This dealership is one of the main reasons I decided on getting a MINI. I had never owned a MINI before but was curious and decided to check them out. I wasn't disappointed. MINI of Peabody is in a gleamin getting a MINI. I had never owned a MINI before but was curious and decided to check them out. I wasn't disappointed. MINI of Peabody is in a gleaming new building that reflects well on the cars that are on display. The staff are professional but informal and friendly, and they quickly responded to my interest in knowing more about MINIs and in test driving one. I had decided that same day to buy a new Coupe, in no small part due to their excellent support in my making a decision to go for a MINI. At no time did I feel pressure or assertive sales tactics, the staff addressed my questions honestly and directly. Probably more than any other car, there are a thousand possible variations and options when purchasing a MINI, so it's really important that a dealer assists in understanding your needs and interests in owning a MINI. It certainly is a car with personality, so this needs to be taken into account when finding the right fit. Once I decided to purchase a Coupe they had on the lot, the process leading to my driving away with the car couldn't have been easier. MINI of Peabody quickly and effortlessly put the sales documents together, they even picked me up after work to finish the sale and take ownership of the car! Even after the sale was completed the spent a lot of time patiently going over all aspects of operating the vehicle and in making sure I knew how all the vital functions worked. It was pretty obvious, by the time I drove away with the MINI, that the dealership regarded the sale as only the beginning of a long-term customer relationship as a MINI owner. I couldn't recommend MINI of Peabody highly enough, it's a sharp operation. And besides, is there any other car as fun to drive? More

Best auto purchase experience to date and I have purchased over 25 vehicles in my life. From the moment I walked into the dealership to the delivery of my new Mini it has been a first rate, fair and purchased over 25 vehicles in my life. From the moment I walked into the dealership to the delivery of my new Mini it has been a first rate, fair and fun experience. My sales advisor was Mark Foresta. He did a great job of helping me to spec th vehicle I wanted and Shepard my vehicle through the manufacturing and delivery process. When my Mini arrived he walked me through the vehicles important features and has done a great job of following up after the sale.Joel Mesiti handled the financing and made me aware of favorable programs that came into place after we reached our initial deal. Because of an original purchase/ delivery snafu (not of Mini of Peabody's doing) I got to work with Brig Currie, the sales manager. Everyone of these guys was professional, user friendly, honorable and efficient with my time. I cannot say enough about how great they have been to deal with. Their passion for their work comes through in each phase of the purchase transaction. I actually look forward to my first experience with the service department to see if the quality of the experience is maintained. If your in the market for a new Mini, Mini of Peabody should be top on your list. More

I've been a customer at MINI of Peabody since 2003, when I purchased my first Cooper S. I live in Quincy, and at first balked at the distance to the dealer. After a very brief visit to the "other" MINI deal I purchased my first Cooper S. I live in Quincy, and at first balked at the distance to the dealer. After a very brief visit to the "other" MINI dealer in Boston where I was treated quite rudely, I met my motoring advisor Joel Mesiti. Little did I know this would be the beginning of the best relationship I have ever had with a car dealership - period. Everyone here is friendly, considerate, and ready to address any and every need you may have. Car ownership is never a perfect experience: Sometimes things go wrong mechanically, or you have an emergency arise (like a smashed drivers side door on a Saturday morning!) If I have ever run into a problem, these guys have taken care of it quickly and correctly. When that window glass was smashed, I was at the dealership an hour later (remember this is a Saturday) and they had my window replaced within an hour. gary King has a top notch service staff, and they too always take the time to be sure your MINI is repaired or serviced properly. The few times I had a service issue, gary immediately took any worries off the table, providing me with alternate transportation as long as I needed it. They even drove my car from Peabody to my workplace in Framingham after a repair was completed, as I had no way to get there to retrieve my car (the loaner was being used by my wife) I have just taken delivery of MINI number 5, a 2012 Cooper S Coupe. I placed my order with Joel in early July. The car was scheduled and built in late September, and delivered to me the second week of October. Joel had become the Finance Manager during this period (Congrats!) and he handed me over to Motoring Advisor Mark Foresta. Mark followed my car along the path from Factory to dealer, and kept me updated along the way. If I came up with a question about the operation of the car (like how the new H/K stereo worked) he would promptly email or call with an answer. When the car came in, he emailed a picture of it just off the truck! They had it ready for me a few days later, and I'm happily motoring! In fact, it was tough to get out from behind the wheel to take a moment to write this. Bottom line - MINI of Peabody have treated me like I am an extended member of the family. They share in the enthusiasm new car buyers have (especially MINI buyers - we are quite unique in my opinion!) and they genuinely take care of you from sale to service and sale again (you WILL be buying another MINI - trust me!) I cannot recommend them highly enough! More

some weeks ago i went into mini of peabody to test drive the mini countryman base. after the sales guy mark asked me when i was buying and i responded in a month or two, he quickly handed me off to the new the mini countryman base. after the sales guy mark asked me when i was buying and i responded in a month or two, he quickly handed me off to the new guy Sam Duff - it wasn't a good feeling but i went with it. between the new sales guy and the sales manager, i felt very pressured to take the deal presented since this is a deal according to them "no one gets". under great anxiety i gave a $1,000 deposit. after leaving the dealership another dealership contacted me (i had contacted them earlier)and said that they would beat the deal substantially...so i went to the other dealership (can you blame me?), the next day, and sure enough they did beat my deal by a lot. so i called sam at mini of peabody to give him the opportunity to at least match the better deal...he said he could do nothing (i didn't have to call but thought it was the considerate thing to do). i then told sam that i was canceling (this was the next day) the deal and wanted my deposit back. to make a long story short, a week of games ensued..no one at the dealership would return my calls (kevin sales advisor, kim finance dept, nor even her boss) and when i finally got sam on the phone he said "oh, you want your deposit back?", later in the week the sales manager said "it's our policy to refund deposits but what if i don't?" (i couldn't believe what i was hearing) i went on to tell him that he would be breaking the law and that i would call the attorney general's office, etc. anyway, after a week had gone by of games and my refund not processed, i called and headed to the dealership. brig seemed genuinely disappointed (understandably)and sam seemed okay (apologizing in the showroom for the deal not happening)...little did i know i was being setup as i followed sam to the corporate location in peabody where sam went in to get my refund, he tapped on my passenger side window, handed me the check and then went on a very sarcastic and vindictive tone insinuating that i knew exactly what i was doing, that i wasted five hours of his time (was only there for 2-3), and how he was "so happy" for me (repeatedly saying that)...i couldn't believe at the ambush that Sam had planned for me. i was so upset i went right into corporate and complained to the comptroller, since the owner Waugh was not available. i did get a call from Brigg apologizing but still waiting to hear from corporate. i am an existing customer of the ownership groups's terrific acura dealership and absolutely rave about their people and service. also i've heard great things about mini of peabody's service, but the sales tactics of mini of peabody were so disgusting, i still feel anxious and stressed about the entire situation. Sam Duff should be ashamed of himself and i hope nobody has to endure the horrible time that i went through. i will update if i hear from the ownership group. UPDATE 10-28-11: Received a very nice apologetic letter from the GM of Mini of Peabody, assuring me that my concerns have been addressed and that I would be treated right should I ever decide to bring my car in for service. I appreciate the gesture. More

Having to deal with the whole car dealer/sales scenario was one thing we were not looking forward to when it came to buying a new car. But the folks at MINI of Peabody were friendly, helpful and respectful was one thing we were not looking forward to when it came to buying a new car. But the folks at MINI of Peabody were friendly, helpful and respectful. Every phase of the car buying process was fast, easy and painless. Our sales person (aka motoring advisor) was knowledgeable, helpful and willing to stay late to help make the sale and make sure we knew all about the features of our new MINI before we drove it happily away! More

Most enjoyable car buying experience of my whole life (this is my 11th car). I'm used to the tried and tired: "what will it take to put you in this car today..." or "let me talk to my boss..." and the (this is my 11th car). I'm used to the tried and tired: "what will it take to put you in this car today..." or "let me talk to my boss..." and the classic "oh, you need the extra bumper fluid at a price of one kidney..." All of these were delightfully absent in Mini of Peabody's approach. I'm one of those people who doesn't just threaten to leave a dealership as a tactic if I'm not happy with how things are going, I literally do get up and walk. What I'm trying to say is, I'm a tough customer and I don't react well to bullying or shady sales tactics. As it happens, I brought my game face for no reason. This was pleasantly, unlike any other auto purchase I have ever made. I walked in on a Sunday afternoon, and was allowed to walk aruond the lot and inside the dealership looking at cars for what I perceived to be the exact right amount of time. When I was approached by the greeter, he wasn't imposing, merely asking if I needed anything. I asked to speak with a sales person and one immediately appeared (Evans). I had his undivided attention (save for a few handshakes here and there with returning customers). At no point did he try to put me into a car I was not interested in. At no point did he badmouth the competition. When talking about the cars I was comparing to the Mini, he engaged in a fair discussion of the ups and downs of Mini ownership as compared to the other cars I was looking at. It was not just "attack attack attack," and "close close close." I spent a couple solid hours with him and left the dealership, having not once broached the topic of putting down a deposit, signing any papers or anything. It wasn't "no pressure" per se, it was that they were sensitive to the fact that I was not at deal-making stage yet. It was pretty obvious from the traffic there that these cars were selling themselves, so I didn't feel a whole lot of "quota pressure." Having made up my mind to go forward with a purchase, I returned on Monday night with the vehicle that I was looking to trade. Evans (salesperson- AKA "Motoring advisor") came in from a day off to work with me. Sure, he didn't want to miss the sale- but still and all- it was his day off. The actual deal-making piece, though fraught with compromise was short and painless. I got what I needed for the trade to make the deal work, and the price of the Mini was pecked away at to a satisfactory degree for both sides. Financing was arrived at through the dealership at a rate lower than my own bank could offer (and I have excellent credit). xxxxxxalso to Joel Mesiti for running the numbers a dozen ways to make it all work out equitably. The Business Office is flexible and responsive. I picked up the car the next day, and though I bought the entry-level vehicle with precious few bells and whistles on it, Evans spent over an hour making sure I understood all the on-board systems and helped me set up my vehicle preferences in the computer and integrate my phone into the car's systems. I'm hoping service will live up to the standards set by the Sales and Financing staff- but that's a review for another day. More

My husband and I have never been treated so well at a dealership. All of the personel at Mini of Peabody are curteous and passionate about their product. No sales pitch, no pushy personel ... a truly p dealership. All of the personel at Mini of Peabody are curteous and passionate about their product. No sales pitch, no pushy personel ... a truly pleasant experience. They let the product sell itself. We will be with this dealership for many years to come. More

We had a great experience at Mini of Peabody. The staff were friendly and very knowledgeable of the car they were selling. We went to a lot of dealerships before coming here and by far they were the most k were friendly and very knowledgeable of the car they were selling. We went to a lot of dealerships before coming here and by far they were the most knowledgeable of the bunch and we didn't feel like we were being "taken". Although it's hard not to love it when you are driving a mini! More

My husband and I have bought several new cars and our experience with Evans was by far the best. He was extremely well informed about the product and at the same time provided us with exemplary customer experience with Evans was by far the best. He was extremely well informed about the product and at the same time provided us with exemplary customer care. It is without hesitation that I would return or recommend his services to others. More

I love this dealership. If I could give a rating even higher, I would. My sales person, Evans, was great. He loves Mini Coopers and it shows. Low pressure. Everyone was nice, helpful and just...well, th higher, I would. My sales person, Evans, was great. He loves Mini Coopers and it shows. Low pressure. Everyone was nice, helpful and just...well, the best. I live in Bolton, MA (near the manager) and he will even drive my car into Peabody when it needs servicing. More