Minuteman Volkswagen

thank you Shirley! I expect to get a formal customer survey but in advance of that, wanted to share some feedback on my experience at your dealership. I have lived i I expect to get a formal customer survey but in advance of that, wanted to share some feedback on my experience at your dealership. I have lived in Bedford for 9 years and have spent many hours walking the lot with my now 10 year old son who loves cars. My mother has had her cars serviced there and last year leased a Passat. I have occasionally looked at purchasing a vehicle yet for various reasons have not. This past week, I went in Tuesday evening to meet with Shirley. She showed me and my son 2 cars and the next morning my partner test drove them. By Friday we drove out with a new used Passat. Over the years I have met with several sales reps and Shirley by far is the most professional and skilled of all. Price is important but I will most definitely pay a bit more elsewhere if I don't feel comfortable with the staff at a dealership. That goes for sales and service. Please know that Shirley has done an amazing job with my family and our recent purchase. Treating your customers fairly, with respect and keeping true to one's word will serve you well in the Bedford community. More

Thanks!! When I first walked in, I wasn't sure it was even possible to get out of my lease so early, but Shirley was super helpful. She managed to get me out o When I first walked in, I wasn't sure it was even possible to get out of my lease so early, but Shirley was super helpful. She managed to get me out of the lease early and got me a great deal on my new car. More

Kyle was a great salesman I went in there with my son to buy his first brand new car had no intention of buying a car today and I drove off the lot with a certified pre owned car got a great deal from them buy his first brand new car had no intention of buying a car today and I drove off the lot with a certified pre owned car got a great deal from them Have too see hoe the service dept is but but overall a great experience today for my son and myself More

After participating in an online buyer service for a Golf TDI I was contacted by four VW dealerships. Kyle made the initial contact with me. He is very courteous and was eager to help me. I selected Minu TDI I was contacted by four VW dealerships. Kyle made the initial contact with me. He is very courteous and was eager to help me. I selected Minuteman VW from other VW dealerships because I have purchased previously from Minuteman and have had my cars serviced at Minuteman and I have always been pleased with the service and the people. I arranged with Kyle for a time to meet with others at Minuteman and worked with Eric on discussion of the car. Eric is very knowledgeable about VW cars in general and was able to answer my questions as well as provide considerable technical information about the Golf TDI. We drove a manual TDI, which confirmed my decision to purchase. I met with Derek to discuss the P&S and any opportunity for savings. Eric spent considerable time with me familiarizing me with my car, and answered all my questions about the car, enabling me to feel very comfortable with all of the features of the car. Eric's time reviewing the car's features, answering my questions and overseeing the paperwork and details to set up the car was the most helpful experience I have ever had purchasing a car. He is a valuable asset for Minuteman VW. Thank you, Chris More

Although I didn't buy my 2013 VW Touareg TDI from Minuteman, I couldn't have been more pleased with the service. I had scheduled an appt. and they took me right on time. Jake, who handled the serv Minuteman, I couldn't have been more pleased with the service. I had scheduled an appt. and they took me right on time. Jake, who handled the service was friendly, knowledgeable and accommodating. He said the service would take an hour and a half and actually it was done sooner. All in all so glad I had my car serviced at Minuteman. If they had given me a competitive price, I would of bought the car there. So glad I have a good place for service. More

Valet parking upon arrival and upon departure was very nice -- no searching of the parking lot for my VW among all the other VWs. Courtesy vacuuming and washing of vehicle much appreciated. Service nice -- no searching of the parking lot for my VW among all the other VWs. Courtesy vacuuming and washing of vehicle much appreciated. Service rep. reminded me that my state inspection sticker needed to be renewed. Courtesy van to bring me back home in the early morning was appreciated by my wife, who preferred to stay in bed at that hour. More

Service video was great. I haven't seen that done at other dealers/service centers. You also came in under estimated cost. Also good. Thanks you Andrew Cuthill at other dealers/service centers. You also came in under estimated cost. Also good. Thanks you Andrew Cuthill More

Professional - Friendly - Efficient! Dealer was Professional - Friendly - Efficient! Dealer was objective in providing the necessary information for my purchase. Worked really hard to meet my tim Professional - Friendly - Efficient! Dealer was objective in providing the necessary information for my purchase. Worked really hard to meet my timelines and sorted out all my paperwork. Very convenient service! More

Excellent customer service, friendly, helpful, and informative. Jake is a great guy who can trust your Volkswagen to with the utmost confidence that he and his team will do a fantastic job. informative. Jake is a great guy who can trust your Volkswagen to with the utmost confidence that he and his team will do a fantastic job. More

Shirley, Jamie and Derek made this transaction simple and quick. I didn't have a lot of time and they were friendly and took care of business. Friends had recommended the dealership and I would do the same. quick. I didn't have a lot of time and they were friendly and took care of business. Friends had recommended the dealership and I would do the same. More