Start to finish the process was fast- Jennifer (internet sales) immediately got me in touch with Tim Bishop (salesman), then Shawn for my rate and then John for the paperwork. Fast, upfront, great customer service. This was my first Volkswagon and I most certainly will be back! Highly recommend this group. Everyone else on site was 5 stars all the way, greeted me, checked in, made sure I was bring helped. Great teamwork over there. Love it!