Minuteman Volkswagen

I needed to by a car in March of 2012 as mine had died. I went in and told them I was buying a car today and whoever wanted my business the most was going to get it. The 1st place I went to in RI, jerked I went in and told them I was buying a car today and whoever wanted my business the most was going to get it. The 1st place I went to in RI, jerked me around for a couple of hours doing the whole cheezy car sale thing because they knew I was vulnerable and in need. When I came to Minuteman Volkswagen in Bedord, MA and met with Bob Vigna and later Juan and told them I was buying a car today because I've been in a rental for the last week, they at first did the good cop, bad cop routine, probably out of habit, but when I started walking out, they knew I was serious and the real negotiations began. They showed me the love and I felt like they wanted my business and they were prepared to do whatever it took to win it. My wife was flabbergasted by the experience and to be honest, so was I. I've since been in for 2 routine services and 1 light bulb change and have had an outstanding experience. There has never been a cheezy service experience. They're extremely professional. I love their uniforms and their communication system. The call & email to confirm an appointment. When you drop off your car a valet greets you, does an inspection of your cars body in case they cause damage, the consumer will have a record of what it looked like upon arrival. They give you 3 options while you wait: loaner car, drop off or comfortable waiting room with free hot beverages & cold filtered water, popcorn, free wifi, tv., the newspaper & magazines. There is comfortable seating & little cocktail tables for eating a meal if you're during one of those times. Their very good about repeating back what you're looking to have done for service, making sure you both understand each other. They tell you the price up front before work is started so you can feel good about it and agree to it before starting. They check in with you during the course of the work to keep you up to date. They explain everything in detail that happened to your car while it was serviced while reviewing the invoice with you. They also wash and vacuum your car before you leave which is pretty sweet. Again, they're super friendly, professional, it's comfortable, there's no cheezy sales pushes, the service prices are fair and my car runs great. Plus, they call & email the next day to make sure your experience was 1st class and provide you with a survey if you'd like to be a bit more private. I had never owned a German car or a VW before, but my Jetta TDI runs awesome. I have never had a relationship with a dealership before, but I am enjoying my experience with both the car and Minuteman Volkswagen and I would highly recommend both a VW Jetta Diesel and MM VW and I will strongly consider shopping with them 1st next time I purchase a car b/c of these experiences. I like them. More

From the moment I walked in the door of Minuteman VW in Bedford, MA looking for an EOS to the moment I drove off a week later with one, I was both impressed and incredibly happy with the entire experience. Bedford, MA looking for an EOS to the moment I drove off a week later with one, I was both impressed and incredibly happy with the entire experience. It was amazing that the entire team had all helped in getting me into a car that fit my needs, budget and more importantly, my personality!! I will reccommend Minuteman VW with flying colors!! Thank you, Mary G More

Last week I purchased a 2012 VW Jetta from Minuteman VW in Bedford, MA. The sales associate that I worked with, Eric Kaminski, was friendly,helpful and very knowledgable. Eric patiently answered all of my in Bedford, MA. The sales associate that I worked with, Eric Kaminski, was friendly,helpful and very knowledgable. Eric patiently answered all of my questions and found me exactly the car I was looking for at a great price. I especially appreciated Eric's relaxed sales approach. In the past, I have felt pressured to buy at other dealerships; however, Eric made the buying experience very comfortable. Thank you to Eric and Minuteman VW; I would recommend them both to anyone in the market for a new vehicle. More

We visited the dealership last Sunday with my wife and kids. We went to Minuteman Volkswagen to look for a new vehicle. We was met by Shirley & Rich who proceeded to take us through one of the most pleasa kids. We went to Minuteman Volkswagen to look for a new vehicle. We was met by Shirley & Rich who proceeded to take us through one of the most pleasant and informative car buying experiences I can remember. It’s all too common to run into obnoxious sales people who only want to get your signature and their commission as fast as possible. Shirley & Rich proved to be a wonderful exception to that cliche, and he has ensured that we will be coming back to your dealership for years to come. Thank you very much. Rob Willett More

I was recommended to this dealer by a family friend, and I must say at first I was a little nervous being a lady walking into a dealership all alone. But the sales person Erick was great to work with and ma I must say at first I was a little nervous being a lady walking into a dealership all alone. But the sales person Erick was great to work with and made me feel comfortable. I would definitely record this dealer to anyone looking for a VW or any other make. Juan Banos the Sales Manager and Erick go over and above to make sure you are happy. Regards More

We were very impressed with each aspect of this dealership. From Tim Bishop, to Bob Vigna to Jain B. their patience in helping us get the car we wanted; the complete explanation on the car's opera dealership. From Tim Bishop, to Bob Vigna to Jain B. their patience in helping us get the car we wanted; the complete explanation on the car's operation, making sure we understood . It was a pleasure working with these gentlemen. Minuteman VW is a class act and at every opportunity we will recommend this dealership. More

I am completely dismayed at the deceptive and unethical practice we were subjected to at minuteman. We were contacted to come in because you wanted to buy back the lease on our VW eos LUX. We had no inte practice we were subjected to at minuteman. We were contacted to come in because you wanted to buy back the lease on our VW eos LUX. We had no intention of leaving the lease early and like everything about the car except the payments are high and we could be enticed to leave early , which is what we thought you were doing. Tim Bishop very patiently and politely showed us available options for new lease or buy but none was the right car with right options. Since the caller we spoke to ( ? safal)indicated you were still interested in a buy out of the lease because the car is in such demand, the next day my daughter went for comparison to a few other dealers and found a car that suits her for a much better price . We called back to ask if you still wanted the car and , let me remind you that minuteman VW asked us to come in , we did not in any way want a new car ..., led us to believe you wanted to sell the 2010 eos LuX we have on lease and led us to believe you wanted to buy the lease without penalty to us because you WANTED the car. We would never have come back to you had we realized that to basically give you the car we had to pay a $2600+ penalty. On the phone my daughter, who is pretty shrewd, was completely misled in this by your representative. I am a longterm VW owner. had every intention of replacing my current passat with a new one in the next year but the disrepect for our time and deception we experienced have completely soured me on your organization. I don't feel we can ever trust you to supply an honest deal. I feel this was a ruse to try to get us in to purchase or lease a new car early so you could doubly benefit, You have made us feel like fools, and wasted out time . This complaint is directed to management and should not reflect on Tim Bishop who was patient and was clearly equally a pawn in the scheme of yours. Had VW had a car that met our requirements we would have been fglad to buy from him. Trust and ethics of your good name should have been worth more than $2600. You are the losers. It is this sort of behavior that gives auto dealers such a bid reputation. More